Workforce Engagement Management

We're excited to share that the Genesys Tempo mobile app will soon support internationalized date and time formats, improving usability and accuracy for our global customers. Currently, Tempo date and time formats are tied to the display language. For ...

Hi everyone, The Virtual Supervisor (AI Scoring) feature has now been available in Genesys Cloud for several months, and we'd love to hear from you! We're looking to understand how this capability has impacted your organization - what benefits have ...

Thank you so much for the information, it was very helpful ------------------------------ Luis Alberto Chavez Mendez Field Application Engineer ------------------------------

Hello WEM Community! We're pleased to announce a new security enhancement for the Genesys Tempo mobile app that allows users to access Tempo securely, even when IP Address restrictions are enabled in Genesys Cloud. This feature addresses the need ...

Let's help our PM team - don't be shy, share your thoughts ------------------------------ Tracy Genesys ------------------------------

Hello Everyone, Has anyone explored how to detect or associate a created topic with an interaction during the initial 30 to 60 seconds of a conversation? Our use case involves ensuring that once an agent answers an interaction, they must ask a mandatory ...

Oi! Esse é um requisito bem comum em operações que trabalham com qualidade orientada à experiência (principalmente em varejo, financeiro e utilities). Mas realmente, não existe hoje um recurso nativo no Genesys Cloud que detecte automaticamente ...

Oi pessoal, tudo bem? Complementando as informações já compartilhadas: No momento, não é possível remover individualmente os widgets da aba Overview na tela de Activity . Esse layout ainda é padronizado pela aplicação e não possui configurações ...