Workforce Engagement Management

The Time Off team are releasing start and end time estimates for full-day Time Off Requests. This update improves how full-day requests are evaluated against schedules, work plans and partial-day time-off requests. This will be rolled out from 22nd ...

New work team condition for time-off request permissions The Time Off team is releasing a new Work Team condition for selected time-off request permissions. This enhancement gives administrators more granular control over which time-off requests ...

Hello WEM/WFM Community, We're looking for Workforce Management users who would be willing to participate in a conversation about their experience with the Intraday Management UI in Genesys Cloud. As we think about the future of Intraday ...

The full-day activity is there to block out the day so that nothing else can be scheduled, for environments with extremely felxible work plans it could be possible to have Leave 9:00 - 17:00 and still be scheduled a shift before 9:00 or after 17:00. As ...

Good evening/morning, asking for your advice please. We are scoping the Genesys Cloud Outbound Campaign features (we are new to outbound) and some of the questions I was not able to answer based on the Outbound training course or searching in our community ...

Hi Melissa, One important consideration for Management Unit design is the administrative scope of the MU in Genesys Cloud WFM. A Management Unit is not just a visibility or organizational grouping; it is also the level at which important WFM settings ...

Thanks. ------------------------------ Nicky Williams ------------------------------

Hi Melissa, as Breno has said, it is possible to achieve this, through using work automation and notifications. There is also an idea for this in the ideas lab: https://genesyscloud.ideas.aha.io/ideas/WETOM-I-112 which has been merged into the idea: ...