Workforce Engagement Management

Hello everyone, I'm looking for guidance on how to disconnect an interaction that seems stuck. It was made as part of our outbound campaign. We have used disconnect interactions, but that has not disconnected it. The representative, as you can see, is ...

I am curious to know what some of you had for prior WFM configurations and what the deciding factor(s) was(were) for moving from that provider to Genesys WFM. Please include the name of the previous product you used if that is acceptable in this venue. ...

Perfect. Thank you! ------------------------------ Melissa Palmer ------------------------------

Of course Rob forgot about that thank you there is an idea I'have seen to increase that number too. ------------------------------ Phaneendra Technical Solutions Consultant Monash University Australia ------------------------------

Thanks Tristen - really helpful article! ------------------------------ Zaynah Pandor Sr Customer Success Manager ------------------------------

Genesys Cloud – March 2, 2026 Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule. For more information, see the Genesys Cloud release schedule . ...

The following idea might be of some interest: https://genesyscloud.aha.io/ideas/ideas/WESCH-I-309 The idea is based on the use case of facilitators of scheduled meetings and training sessions. ------------------------------ Paul Wood Product ...

Hi Geert, You could use Work Plan effective dates to end the agent's Work Plan and prevent future schedules from being generated: More details can be found in the research article: https://help.genesys.cloud/articles/manage-work-plan-assignments/ ...