Welcome Community

Here are some quick links and even speedier blurbs that highlight community news you need to know!

Announcements

New beta opportunity, register below:

• BETA: Increase up to 5 answers for AI Scoring Questions

Quarterly Roadmap Webinar for Customers and Partners:

• Register Here

Mastering Work Plan Configuration in WFM:

• Sign Up Here

Great Content

Hottest threads last week:

• Genesys Cloud - Main: 
  • Most replies: Expression tester
  • Most likes: Best approach for assigning incidents to final agent (Workflow vs Script)?

• Workforce Engagement Management:
  • Most replies and likes: Notification to agents when a new schedule is published

• Developer Community:
  • Most replies and likes: Should I invest time in learning Archy?

Customer Stories

GoTyme Bank elevates its service experience, hitting 90% customer satisfaction:

• Read the Customer Story here.

Thanks for reading this week's #genessentials

Here are some quick links and even speedier blurbs that highlight community news you need to know!

Announcements

New beta opportunity, register below:

• BETA: Increase up to 5 answers for AI Scoring Questions

Quarterly Roadmap Webinar for Customers and Partners:

• Register Here

Mastering Work Plan Configuration in WFM:

• Sign Up Here

Great Content

Hottest threads last week:

• Genesys Cloud - Main: 
  • Most replies: Expression tester
  • Most likes: Best approach for assigning incidents to final agent (Workflow vs Script)?

• Workforce Engagement Management:
  • Most replies and likes: Notification to agents when a new schedule is published

• Developer Community:
  • Most replies and likes: Should I invest time in learning Archy?

Customer Stories

GoTyme Bank elevates its service experience, hitting 90% customer satisfaction:

• Read the Customer Story here.

Thanks for reading this week's #genessentials