Welcome Community

Here are some quick links and even speedier blurbs that highlight community news you need to know!

Announcements

New beta opportunity, register below:

• User Management/Users Admin Page Updates

Quarterly Roadmap Webinar for Customers and Partners:

• Register Here

Mastering Work Plan Configuration in WFM:

• Sign Up Here

Great Content

Hottest threads last week:

• Genesys Cloud - Main: 
  • Most replies: Looking for a way to see the total number of Genesys Interactions for the past year.
  • Most likes: High level design check for post-answer ticket assignment using trigger/workflow.

• Workforce Engagement Management: 
  
  • Most replies and likes: Prepare for upcoming screen recording access control improvements.

• Developer Community:
  • Most replies and likes: Automatic callback when call is abandoned.

Customer Stories

Essent expects a 50% IT cost reduction through superior voice and digital journeys :

• Read the Customer Story here.

Thanks for reading this week's #genessentials