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Robert Sterner

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New Courses on LAM Powered Agentic Virtual Agents

Posted By Robert Sterner 03-31-2026 16:06
Found In Egroup: Certification and Training \ view thread
Genesys Education is excited to announce two new courses focused on the recently released LAM Powered Agentic Virtual Agents in Genesys Cloud. We recommend taking these courses after the previously released Introduction course. These courses are designed to help System Administrators and Business User ...

New eLearning: Social Listening - Messaging for Agents

Posted By Robert Sterner 03-20-2026 16:27
Found In Egroup: Certification and Training \ view thread
Genesys Education is excited to announce a new eLearning course focused on Social Listening's messaging features for agents: Genesys Cloud: Social Listening - Messaging for AgentsIf you're looking to better understand how customer conversations from social media are brought into Genesys Cloud, this ...

RE: New eLearning: LAM Powered Agentic Virtual Agents - Introduction

Posted By Robert Sterner 01-28-2026 08:40
Found In Egroup: Certification and Training \ view thread
Thanks everyone for taking the course and for sharing your thoughts, we really appreciate you taking the time to engage here. Lucas touched on something we're especially glad resonated, how structured and controlled the agentic behavior is, even as it reasons and acts across more complex, multi-step ...

New eLearning: LAM Powered Agentic Virtual Agents - Introduction

Posted By Robert Sterner 01-27-2026 16:45
Found In Egroup: Certification and Training \ view thread
Genesys Education is excited to announce a new eLearning course: LAM Powered Agentic Virtual Agents - Introduction If you're exploring how AI can move beyond scripted automation into true end-to-end task resolution, this course introduces Agentic Virtual Agents powered by Large Action Models (LAMs) ...

New Webinar and eLearning on Genesys Cloud Social!

Posted By Robert Sterner 07-16-2025 11:39
Found In Egroup: Certification and Training \ view thread
Genesys Beyond is excited to announce a new Webinar and a new eLearning on Genesys Cloud Social: Webinar: Genesys Cloud Social Overview This webinar recording provides a comprehensive overview of Genesys Cloud Social Listening and Messaging. This course covers the following objectives: ...

New eLearning: Virtual Agent - Setup and Configuration

Posted By Robert Sterner 05-23-2025 11:39
Found In Egroup: Certification and Training \ view thread
Genesys Beyond is excited to announce a new eLearning course: AI/Bots: Virtual Agent - Setup and Configuration This course introduces you to Virtual Agents, their benefits, and how to create them. You'll also learn to upgrade traditional bots to Virtual Agents. In addition, you'll learn how ...

RE: Webinar Enhancing Customer Experience with Virtual Agent

Posted By Robert Sterner 04-29-2025 12:00
Found In Egroup: Certification and Training \ view thread
Hey Paul, Thanks for your feedback on this. I just wanted to follow-up with you to let you know that we have posted the recording of the Webinar: Enhancing Customer Experience with Virtual Agent here. Additionally, we have made this course available for free for a limited time of one week to ...

New Webinar Recording on Virtual Agent Available

Posted By Robert Sterner 04-29-2025 11:44
Found In Egroup: Certification and Training \ view thread
Genesys Beyond is excited to announce we have posted a recording of the Webinar: Enhancing Customer Experience with Virtual Agent! Also, we've heard feedback from Customers in other regions that it was difficult to attend the webinar live due to time zone differences. So, we have made this course ...

RE: Webinar Enhancing Customer Experience with Virtual Agent

Posted By Robert Sterner 04-14-2025 17:28
Found In Egroup: Certification and Training \ view thread
Thanks for your feedback, Paul. I'm sorry this webinar time doesn't work well for your time zone. We do our best to schedule live webinars during hours that accommodate the largest portion of our global audience and the availability of our presenters and experts. We understand those times are not always ...

Webinar Enhancing Customer Experience with Virtual Agent

Posted By Robert Sterner 04-10-2025 12:18
Found In Egroup: Certification and Training \ view thread
Genesys Beyond is excited to announce an upcoming live Webinar: Enhancing Customer Experience with Virtual Agent! When: Apr 24, 2025 from 11:00 to 12:00 (ET) Associated with Certification and Training Webinar Outline Discover how the Genesys Virtual Agent, a powerful conversational ...

New eLearning Courses on AI Solutions for Self-Service and Customer Engagement

Posted By Robert Sterner 03-06-2025 12:34
Found In Egroup: Certification and Training \ view thread
Beyond is excited to announce two new eLearning courses: Genesys Cloud: AI Solutions for Customer Self-Service The Genesys Cloud: AI Solutions for Customer Self-Service course covers the Artificial Intelligence (AI)-powered tools and technologies in self-service solutions that help customers ...

RE: New Webinar Recording: Genesys AI - Implications for Business Strategies

Posted By Robert Sterner 02-07-2025 09:39
Found In Egroup: Certification and Training \ view thread
Vaun, thanks for your interest in this webinar. I'm glad you asked this question because we would like to clarify how it can be accessed. Most of our webinars are free when hosted live and then made available within our standard subscription about a week later. However, this webinar is an exception as ...

New Webinar Recording: Genesys AI - Implications for Business Strategies

Posted By Robert Sterner 02-05-2025 18:53
Found In Egroup: Certification and Training \ view thread
Beyond is excited to announce a new Webinar Recording is available: Webinar: Genesys AI - Implications for Business Strategies This webinar recording provides a comprehensive overview of Genesys Artificial Intelligence (AI) Participants will learn: AI Fundamentals: An overview of core ...

Upcoming Course Retirements: Agent Assist with Google Cloud

Posted By Robert Sterner 01-31-2025 16:49
Found In Egroup: Certification and Training \ view thread
This is a notification to inform you that the following two courses will no longer be available as of February 7th: Genesys Cloud CX: Agent Assist with Google Cloud - Usage for Administrators Genesys Cloud CX: Agent Assist with Google Cloud for Agents This course retirement decision was made ...

New Recorded Webinar: Knowledge Workbench and Knowledge Portal

Posted By Robert Sterner 12-05-2024 13:43
Found In Egroup: Certification and Training \ view thread
Beyond is excited to announce a new Webinar: Knowledge Workbench and Knowledge Portal This webinar recording introduces you to Genesys Cloud Knowledge Management's knowledge portal functionality and features. You will learn to configure the knowledge portal step-by-step and deploy it to your website. ...

New Course Releases: Agent Copilot (1) Setup and Configuration, (2) Agent Usage

Posted By Robert Sterner 10-29-2024 17:23
Found In Egroup: Certification and Training \ view thread
Genesys Beyond is excited to announce the release of two new courses on Agent Copilot: Genesys Cloud: AI – Agent Copilot – Setup and Configuration Genesys Cloud: AI – Agent Copilot – Setup and Configuration introduces you to Genesys Agent Copilot and lays the foundation for its usage. In this ...

New Certification for Self-Service AI Features: Digital Bots & Knowledge Certification

Posted By Robert Sterner 10-03-2024 14:00
Found In Egroup: Certification and Training \ view thread
Genesys Beyond is excited to announce the release of the following certification exam: Genesys Cloud: AI – Digital Bots & Knowledge Certification The Genesys Cloud: AI – Digital Bots & Knowledge certification tests students on the following self-service subjects with a focus on AI features – Genesys ...

New Course Release: AI/Bots - Dialog Engine Voice Bots – Guided Self-Study

Posted By Robert Sterner 10-03-2024 13:46
Found In Egroup: Certification and Training \ view thread
Genesys Beyond is excited to announce the release of a new course (and a new course format): Genesys Cloud: AI/Bots - Dialog Engine Voice Bots – Guided Self-Study This is a new course format for Business Users, System Administrators and Bot Creators that want to get hands-on experience with Dialog ...