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Herr Uzay Doksoez

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RE: AI in Genesys: What are you using today and what's missing?

Posted By Uzay Doksoez 05-29-2026 06:03
Found In Egroup: Genesys Cloud - Main \ view thread
Hi all, thank you for sharing! I'm currently collecting experiences with Agentic Virtual Agent and was searching for a guide how to prompt the best way for the AVA. Do you have any resources helping here out? This is something which I miss for AVA. ------------------------------ BR, Uzay -- ...

RE: Ask the Expert: LAM Powered Agentic Virtual Agents

Posted By Uzay Doksoez 05-26-2026 15:42
Found In Egroup: Certification and Training \ view thread
Hi Robert, thank you very much for your explanations and thoughts. For sure, the product is very new in the market and usage in production will be difficult to find. I asked my question as I'm currently in the situation of discussing with the customer how we are going to set up the new bot. For now ...

RE: Ask the Expert: LAM Powered Agentic Virtual Agents

Posted By Uzay Doksoez 05-25-2026 10:17
Found In Egroup: Certification and Training \ view thread
Hello, community! Thank you so much for the discussion! I hope, I'm in the right community with my question. I'm currently thinking about the best way to use AVA. I understand that it's particularly well-suited for dynamic conversations and FAQ scenarios. I'm wondering what limitations AVA has regarding ...

RE: Let's Give a Round of Applause for our 2026 Orchestrators Innovation Awards Finalists!

Posted By Uzay Doksoez 05-20-2026 01:26
Found In Egroup: Genesys Casual \ view thread
You all deserve it - congratulations! ------------------------------ BR, Uzay ------------------------------

RE: Welcome a new member of the community team!!!

Posted By Uzay Doksoez 05-19-2026 02:19
Found In Egroup: Genesys Casual \ view thread
Welcome to the Community, Ami! ------------------------------ BR, Uzay ------------------------------

RE: API for Genesys Knowledge Fabric to generate automated email responses from SharePoint content

Posted By Uzay Doksoez 05-18-2026 08:07
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hi Amanda, thank you for giving me this hint. The features in general very interesting and I did vote for it. Currently I'm not pretty sure if this will help me in my context as my use case does not involve an agent in each case. But assuming that there will be an API endpoint for this feature, ...

RE: API for Genesys Knowledge Fabric to generate automated email responses from SharePoint content

Posted By Uzay Doksoez 05-18-2026 08:02
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hi Ashiesh, thank you very much for your thoughts. Just to understand it correctly, the search API returns the results from the Genesys Knowledge Base, right? So this different from the Knowledge Fabric, as the latter one returns the knowlegde from an external source. Or did I mixed something up? ...

RE: What If Genesys Knowledge Could Show, Not Just Tell?

Posted By Uzay Doksoez 05-18-2026 02:19
Found In Egroup: Genesys Cloud - Main \ view thread
Great idea, voted! ------------------------------ BR, Uzay ------------------------------

RE: Idea CERTNG-I-2155 - Message parking must return to origin agent

Posted By Uzay Doksoez 05-17-2026 12:47
Found In Egroup: Genesys Cloud - Main \ view thread
Makes really sense, Voted! ------------------------------ BR, Uzay ------------------------------

RE: Introduce Yourself! (New for 2026)

Posted By Uzay Doksoez 05-17-2026 12:41
Found In Egroup: Welcome Community \ view thread
Hi everyone, I'm Uzay greeting from Germany! I've been working in the Genesys ecosystem and CX for over 20 years. I currently lead a team of experts in architecture, integration, and AI as a Head of. I'm really looking forward to being part of the community and connecting with others. Best regards, ...

RE: API for Genesys Knowledge Fabric to generate automated email responses from SharePoint content

Posted By Uzay Doksoez 05-17-2026 12:19
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hi Gabriel, Thank you very much for your detailed response; I really appreciate your insights. I agree with your line of thinking regarding the external LLM/RAG system; we are currently exploring these options as well. My idea was to take advantage of existing indexing if it has already been performed ...

RE: API for Genesys Knowledge Fabric to generate automated email responses from SharePoint content

Posted By Uzay Doksoez 05-15-2026 07:05
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hi Phaneendra, thank you for showing this up. The connector you mentioned does indeed not cover my use case but will help definitely in other scenarios. Let's see if anyone else will come up with some thoughts for generative answer part I asked. ------------------------------ BR, Uzay -------- ...

API for Genesys Knowledge Fabric to generate automated email responses from SharePoint content

Posted By Uzay Doksoez 05-15-2026 03:31
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hello Genesys Community, I am currently evaluating whether the Genesys Knowledge Fabric can be used via an API for the following use case: I have an Inbound Email flow in Genesys Cloud. The goal is to pass the email body text to the Knowledge Fabric, so that it can use the indexed content from SharePoint ...

Chat Widget (Genesys on prem): change title dynamically

Posted By Uzay Doksoez 05-12-2023 05:58
Found In Egroup: PureEngage On-Premises \ view thread
Hi all, we are using the Chat Widget with Genesys Engage on prem and I have following question. When starting the chat, I'd like to display a different title for the Chat Widget, depending on context data I have, like e.g. if the chat was started from a public site or from a logged-in area. So when ...

RE: Bot typing / Bot "thinking" indicator in Chat Widget through GIA

Posted By Uzay Doksoez 11-02-2022 07:06
Found In Egroup: PureEngage On-Premises \ view thread
Hi Ginger, any news on this topic? Would be great to have some as the customer is also asking if we have any progress on this. Thanks for the update. Best reagrds, Uzay ------------------------------ BR, Uzay ------------------------------

RE: Changing the size of the Chat Widgets

Posted By Uzay Doksoez 11-02-2022 07:05
Found In Egroup: PureEngage On-Premises \ view thread
Hi Ginger, any news on this topic? Would be great to have some as the customer is also asking if we have any progress on this. Thanks for the update. Best reagrds, Uzay ------------------------------ BR, Uzay ------------------------------

RE: Bot typing / Bot "thinking" indicator in Chat Widget through GIA

Posted By Uzay Doksoez 09-23-2022 16:06
Found In Egroup: PureEngage On-Premises \ view thread
Hi again Ginger :) hope I can get some updates soon. It would be really great if you could give my any idea by when something might be available. This would help extremely as it would prevent us from building something the "wring way". Best regards, Uzay ------------------------------ BR, ...

RE: Changing the size of the Chat Widgets

Posted By Uzay Doksoez 09-23-2022 15:59
Found In Egroup: PureEngage On-Premises \ view thread
Hi Ginger, great to hear that something behind the scenes! Can you give me a kind of time line when you expect to have a solution for this? The point with the support request I'm not sure to go this way as I was always sent back to put an idea - and well as we can see there are already ones which ...

Changing the size of the Chat Widgets

Posted By Uzay Doksoez 09-01-2022 10:49
Found In Egroup: PureEngage On-Premises \ view thread
Hi Community! we have following challenge. The size of the Chat Widget is fixed but from customer's point of view the size is too small. There are several ideas place for this issue, but it seems that nothing is going to change in near future as the ideas are in status "Community Review". ...

Bot typing / Bot "thinking" indicator in Chat Widget through GIA

Posted By Uzay Doksoez 09-01-2022 10:38
Found In Egroup: PureEngage On-Premises \ view thread
Hi Community! we have following challenge. We are using GIA in conjunction with Dialog-Flow and have the Genesys Chat Widget placed on customer's web-site. The customer has now the requirement, that the Chat-Widget should display something like "Bot typing", when the Bot is gathering data to send ...