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Herr Uzay Doksoez

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Chat Widget (Genesys on prem): change title dynamically

Posted By Uzay Doksoez 05-12-2023 05:58
Found In Egroup: PureEngage On-Premises \ view thread
Hi all, we are using the Chat Widget with Genesys Engage on prem and I have following question. When starting the chat, I'd like to display a different title for the Chat Widget, depending on context data I have, like e.g. if the chat was started from a public site or from a logged-in area. So when ...

RE: Bot typing / Bot "thinking" indicator in Chat Widget through GIA

Posted By Uzay Doksoez 11-02-2022 07:06
Found In Egroup: PureEngage On-Premises \ view thread
Hi Ginger, any news on this topic? Would be great to have some as the customer is also asking if we have any progress on this. Thanks for the update. Best reagrds, Uzay ------------------------------ BR, Uzay ------------------------------

RE: Changing the size of the Chat Widgets

Posted By Uzay Doksoez 11-02-2022 07:05
Found In Egroup: PureEngage On-Premises \ view thread
Hi Ginger, any news on this topic? Would be great to have some as the customer is also asking if we have any progress on this. Thanks for the update. Best reagrds, Uzay ------------------------------ BR, Uzay ------------------------------

RE: Bot typing / Bot "thinking" indicator in Chat Widget through GIA

Posted By Uzay Doksoez 09-23-2022 16:06
Found In Egroup: PureEngage On-Premises \ view thread
Hi again Ginger :) hope I can get some updates soon. It would be really great if you could give my any idea by when something might be available. This would help extremely as it would prevent us from building something the "wring way". Best regards, Uzay ------------------------------ BR, ...

RE: Changing the size of the Chat Widgets

Posted By Uzay Doksoez 09-23-2022 15:59
Found In Egroup: PureEngage On-Premises \ view thread
Hi Ginger, great to hear that something behind the scenes! Can you give me a kind of time line when you expect to have a solution for this? The point with the support request I'm not sure to go this way as I was always sent back to put an idea - and well as we can see there are already ones which ...

Changing the size of the Chat Widgets

Posted By Uzay Doksoez 09-01-2022 10:49
Found In Egroup: PureEngage On-Premises \ view thread
Hi Community! we have following challenge. The size of the Chat Widget is fixed but from customer's point of view the size is too small. There are several ideas place for this issue, but it seems that nothing is going to change in near future as the ideas are in status "Community Review". ...

Bot typing / Bot "thinking" indicator in Chat Widget through GIA

Posted By Uzay Doksoez 09-01-2022 10:38
Found In Egroup: PureEngage On-Premises \ view thread
Hi Community! we have following challenge. We are using GIA in conjunction with Dialog-Flow and have the Genesys Chat Widget placed on customer's web-site. The customer has now the requirement, that the Chat-Widget should display something like "Bot typing", when the Bot is gathering data to send ...

RE: WDE: How to Mark-Done multiple E-Mails from Interaction-Search with one click

Posted By Uzay Doksoez 04-14-2022 02:42
Found In Egroup: PureEngage On-Premises \ view thread
Hi Matthew, thank you for your reply and pointing out the Workbin feature. I'll check this and discuss it with the customer. Best regards, Uzay ------------------------------ BR, Uzay ------------------------------

RE: WDE: How to Mark-Done multiple E-Mails from Interaction-Search with one click

Posted By Uzay Doksoez 04-13-2022 11:28
Found In Egroup: PureEngage On-Premises \ view thread
Hi Matthew, thanks for responding. Sorry, just to make sure I understood you well. Does it mean that there is no way of marking-done multiple interactions from the Interaction Search? Best regards, Uzay ------------------------------ BR, Uzay ------------------------------

WDE: How to Mark-Done multiple E-Mails from Interaction-Search with one click

Posted By Uzay Doksoez 04-12-2022 04:58
Found In Egroup: PureEngage On-Premises \ view thread
Hi all, when searching for interactions in Interaction Search, I get a list of interactions returned for the query. What I can do now is to select one row in the result list and Mark-Done the interaction in case the status is "In Progress". The result list in Interaction Search allows me to select ...

OCS: Record is set to Stale by OCS when agent transfers a predictive outbound call to a route point

Posted By Uzay Doksoez 02-16-2022 05:32
Found In Egroup: PureEngage On-Premises \ view thread
Hi all, we have following requirement: an agent must be able to transfer an outbound call from a predictive campaign to a specific number We implemented this the way that the agent makes a SingleStepTransfer to a route point where a strategy is loaded. The strategy is running some checks ...

WDE 8.5: Is there a way to mute dedicated paths in conference scenarios using TLIB/SIP-Server

Posted By Uzay Doksoez 10-27-2021 09:11
Found In Egroup: PureEngage On-Premises \ view thread
Hello, I have following use case. When I receive a call, I start a silent conference to a third party DN (external phone number) using TSingleStepConference and set this added party to mute using a TPrivateService request. So the customer who calls in and the agent who accepted the call cannot ...

Genesys Chat Widget: how to unsubscribe from event?

Posted By Uzay Doksoez 03-04-2021 14:40
Found In Egroup: PureEngage On-Premises \ view thread
Hi, as described in the Widget CXBus documentation I can build an extension to subscribe for an event like this: oWCC.subscribe("WebService.agentTypingStopped", function (e) ( //work to do )); I cannot see any description how to unsubscribe from an event which was subscribed previously. ...

WDE Customization: How to assign contact to a ucs interaction and stop UCS interaction by WDE when ucs interaction created in routing

Posted By Uzay Doksoez 03-04-2021 09:36
Found In Egroup: PureEngage On-Premises \ view thread
Hi all, we have following situation. We create UCS interactions for voice and non-voice in the routing as not all interactions will arrive at the agent. When an interaction arrives at the agent, it means that the routing has already created an interaction for it. We have custom list with customers ...

RE: Sending key/value pairs from WDE to Genesys Chat Widget

Posted By Uzay Doksoez 03-02-2021 06:04
Found In Egroup: PureEngage On-Premises \ view thread
Hi Jerome, thank you for your response. I tried the way with the PushURL. The drawback here is that the string sent is displayed in the agent's transcript which is not really what we want to have. I must find a way to send a message which is displayed neither in the customer's nor in the agent's ...

RE: Sending key/value pairs from WDE to Genesys Chat Widget

Posted By Uzay Doksoez 02-25-2021 08:29
Found In Egroup: PureEngage On-Premises \ view thread
Hi Jim, thank you very much for your response and your suggestion. I started also meanwhile trying to solve the issue on this was after I did not find a way how to solve this with propagated key/value-pairs. Can you tell me how I can send custom notices from WDE? How can I handle this on the Widget ...

Sending key/value pairs from WDE to Genesys Chat Widget

Posted By Uzay Doksoez 02-23-2021 17:01
Found In Egroup: PureEngage On-Premises \ view thread
Hi all, I want to send user data from WDE to Genesys Chat Widget. Let's consider I prepare some custom code in WDE and set the user data "URS_WidgetKey" with the value "WidgetValue" on the chat interaction. How can I get this information on the Widget side so I can retrieve in the Widget ...

Chat-Widget supporting date-time-picker?

Posted By Uzay Doksoez 02-02-2021 04:33
Found In Egroup: PureEngage On-Premises \ view thread
Hi all, I know from the documentation that the Chat-Widget is supporting Rich Messaging. So sending specific information from e.g. the Bot, we can display links, lists etc. I'm searching for a possibility to provide the customer a date-(time)-picker, so that the customer can select a date from ...

RE: PSDK-Voice: RequestAgentLogin and the agentId

Posted By Uzay Doksoez 10-06-2020 12:33
Found In Egroup: PureEngage On-Premises \ view thread
Thanks Jerome, will keep an eye on this on our side. I guess we'll continue handling it the "old" way using the AgentLoginId configured at CFGPerson. ------------------------------ BR, Uzay ------------------------------

RE: PSDK-Voice: RequestAgentLogin and the agentId

Posted By Uzay Doksoez 10-05-2020 09:21
Found In Egroup: PureEngage On-Premises \ view thread
Hi Jerome, thanks for the quick reply. Still one question though. The option "agent-strict-id" was actually set to false. That should be the reason why the login worked. I understood the emulated-agent feature like this, that SIP-Server sends the agent-events back although there is no PBX involved ...