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Mr. Marcello Jabur

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RE: Retrieving CurrentCount, Ave Abandon, AveTime from IVR part of the flow

Posted By Marcello Jabur 03-31-2026 23:41
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hi Amit, As Phaneendra has said above, your understanding is correct that the IVR metrics are separated from the Queue metrics. Those are treated as different "Participants" of the call (We have other participants such as the customer, agents, etc.), each participant will have their own set of ...

RE: Setting an External Tag from a Script

Posted By Marcello Jabur 03-25-2026 11:24
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Perrin, I'm not sure if this helps you, as it's a new feature and I believe still under development, but you might want to take a look at "Conversation Attributes". The first part of this feature was released last month, and it allows us to create a customized Schema to add data to conversations. ...

RE: Triggers - The condition to check whether a specific Division ID exists in conversation is not working

Posted By Marcello Jabur 03-25-2026 11:10
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hi Subhajit, To add to everything Phaneendra has already said above: I would suggest that you test what exactly this event is populating on the divisionId field for the scenario that you need to work on. For that you can just remove that condition for now, and create a "divisionId" input variable ...

RE: Alerting While on Active Calls

Posted By Marcello Jabur 03-19-2026 17:41
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Cody, I'm assuming you are talking about them getting internal calls (non-ACD) while already on an ACD call. Right? If that's the case I believe a few days ago there was a new feature released that should be able to help with that: Genesys Cloud – February 23, 2026 - Genesys Cloud Resource ...

RE: Data actions inside a script.

Posted By Marcello Jabur 03-16-2026 08:14
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Haha, I have gone through that issue before a few times. Usually we create a script and test on our own users (Master Admin and all that), and everything seems perfect. Then the agents test it and everything stop working, so now I always try to remember that if we are using Data Actions the agent ...

RE: Data actions inside a script.

Posted By Marcello Jabur 03-13-2026 10:24
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
No problem at all, glad that it worked! ------------------------------ Marcello Jabur ------------------------------

RE: Data actions inside a script.

Posted By Marcello Jabur 03-13-2026 10:01
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Well, it seems that you are already on the right track for solving it, with all of those debugs giving you lots of information. The only thing I can suggest here is that you confirm the Data Action actually works outside of the script. Have you checked for that? Try to run the Data Action directly ...

RE: Data actions inside a script.

Posted By Marcello Jabur 03-12-2026 19:25
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hey Jacquie, Yeah, I'm not too sure I fully understood you. But I will try to give some insights here, maybe it helps you. 1) I believe you are running a Data Action on your Architect Flow. Right? That's a GET API, and you are retrieving some data that you want to send to your script. Is that ...

RE: Favorite movie of all time?

Posted By Marcello Jabur 03-10-2026 21:05
Found In Egroup: Genesys Casual \ view thread
Hard for me to choose, I enjoy too many equally. But I would probably say the Lord of the Rings trilogy... If I'm on a long airplane flight, I will take a look at the whole catalogue, but in the end that's probably what I'm going with haha. If I was going with something a little more recent, I would ...

RE: Error in passing a dynamic array of JSON objects using Data Action

Posted By Marcello Jabur 03-10-2026 19:07
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hey Subhajit, really glad that it worked! And I appreciate your kind words and feedback haha, very glad that this was actually helpful to you! Hope you have a great day!!! ------------------------------ Marcello Jabur ------------------------------

RE: New UI - Menu or search?

Posted By Marcello Jabur 03-06-2026 19:15
Found In Egroup: Genesys Cloud - UI New Features \ view thread
I'm on the same boat! I will always go with the search first, and then depending on which menu I'm currently at, I might use the menus for easy access to another menu that in on the same subject/section. Great change to be honest. On the first couple of days it was a little weird getting used ...

RE: Error in passing a dynamic array of JSON objects using Data Action

Posted By Marcello Jabur 03-05-2026 15:42
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hi Subhajit, Just tried using a JSON Collection variable (after adding 2 items on it) and it didn't work at first. But it's fixable. It doesn't work because the value that this variable returns and sends to the data action is basically: "(\"type\":\"dimension\",\"dimension\":\"conversationI ...

RE: Error in passing a dynamic array of JSON objects using Data Action

Posted By Marcello Jabur 03-05-2026 14:48
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hello again Subhajit, I just created a Data Action to showcase this, I believe it should be what you need. The only thing I had to change on the request body was actually removing the [ ] for the array, since this is already part of the Json variable in the architect flow, so this might be what is ...

RE: Error in passing a dynamic array of JSON objects using Data Action

Posted By Marcello Jabur 03-05-2026 12:45
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hi Subhajit, I'm pretty sure that is possible. I remember having done that in the past. Unfortunately I don't have access to any examples right now that I could actually export and show you. But the important part is that you make sure the request body in the data action actually forms your ...

RE: Error in passing a dynamic array of JSON objects using Data Action

Posted By Marcello Jabur 03-04-2026 15:32
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hi Subhajit, I believe in this case you just create an input contract of type string, let's say "responses" could be the name (as a string type). Then on your request body for the data action you just place that input where your whole response array should be. So let's take a look at your ...

RE: Getting error in creating a JSON using dynamic values in Architect

Posted By Marcello Jabur 03-04-2026 14:56
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Really glad that I was able to help Subhajit! Let me know any time if I can help you with anything like that again =) ------------------------------ Marcello Jabur ------------------------------

RE: Help with time-based IVR menu option (press 0 only during open hours)

Posted By Marcello Jabur 03-03-2026 15:31
Found In Egroup: Genesys Casual \ view thread
Hi Anand, I believe you can still work with what Kaio has presented a few days ago. Have a "Evaluate Schedule Group" at the start of your Call Flow, and depending on the result (Open/Closed/Holidays) you can set a variable with that information. Let's say "Flow.isOpen" = true or false (as the ...

RE: March Question of the Month - Favorite Roadmap Feature

Posted By Marcello Jabur 03-02-2026 16:38
Found In Egroup: Genesys Casual \ view thread
Gotta agree with the guys above, Dark Mode for sure will be amazing. And as Mateus said above: Sometimes innovation is about advanced AI. Sometimes it's about saving our eyes. hahaha ------ But just to add a few more, I really want to eventually have those Conversation Attributes working ...

RE: Getting error in creating a JSON using dynamic values in Architect

Posted By Marcello Jabur 03-02-2026 15:20
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hi Subhajit, really glad that it worked! I don't have any documentations that I can provide really, but I can try to explain it. So, the "ToInt()" is not necessary in that case because you are actually building a string (that you then parse to a Json format using the "JsonParse()" function) ...

RE: Getting error in creating a JSON using dynamic values in Architect

Posted By Marcello Jabur 02-27-2026 17:38
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hey Subhajit, how are you? Just looking at it it's kinda hard to figure out what you are trying to achieve. But I'm guessing you are trying to add a JSON Object that would look like this: ( id: 9999999 value: "xxxxx" ) Is that correct? And on the variable "TextID" you have the numerical ...