Hello Everyone, As the World Cup is fast approaching, i hope everyone is ready to cheer on their teams in the spirit competition and sportsmanship. Wouldn't it be great if we could get the Genesys logo on the winning teams shirts :-) Who do you think that will be this time round? I have been a ...

RE: April Question of the Month - Earn a new badge!

Posted By Kashaf Chaudhry 04-02-2026 11:34
Found In Egroup: Genesys Casual \ view thread

Hi, For me its an oldie, "Final Countdown", because thats what it is for our competitors as we look forward to dominating the AI powered experience orchestration space! Its how we end the frustration of broken journeys and missed opportunities for our customers' customer's. Thanks -------- ...

RE: Transferring call from GC to engage environment

Posted By Kashaf Chaudhry 04-02-2026 11:29
Found In Egroup: Genesys Cloud - Main \ view thread

Thanks Stephan ------------------------------ Kashaf Chaudhry Customer Success Director ------------------------------

RE: Transferring call from GC to engage environment

Posted By Kashaf Chaudhry 04-02-2026 09:32
Found In Egroup: Genesys Cloud - Main \ view thread

Thanks Kaio ------------------------------ Kashaf Chaudhry Customer Success Director ------------------------------

RE: Transferring from engage GVP to a new GC environment

Posted By Kashaf Chaudhry 04-02-2026 09:25
Found In Egroup: PureEngage On-Premises \ view thread

Thanks Luiz ------------------------------ Kashaf Chaudhry Customer Success Director ------------------------------

Transferring from engage GVP to a new GC environment

Posted By Kashaf Chaudhry 04-02-2026 06:14
Found In Egroup: PureEngage On-Premises \ view thread

Hi All, I wanted some advice on how I could transfer a call with some data from GVP connected to sip server in an engage environment (call arrived in GVP and after some IVR interaction we deem it must be transferred with data to a new GC environment) to agents on GC. How can this ben done? Also, ...

Transferring call from GC to engage environment

Posted By Kashaf Chaudhry 04-02-2026 06:12
Found In Egroup: Genesys Cloud - Main \ view thread

Hi All, I wanted some advice on how I could transfer a call with some data from GC (call arrived in GC and after some IVR or voice bot interaction we deem it must be transferred with data to an engage environment) to agents on an engage environment. How can this ben done? Thanks #ArchitectandDesign ...

Agentic Virtual Agents

Posted By Kashaf Chaudhry 04-01-2026 13:09
Found In Egroup: Genesys Cloud - Main \ view thread

Hi Everyone, Is it possible to chain multiple AVA's such that one AVA can kick off another one if the customer asks for multiple actions to be taken. If not, is there way to do it or is this on the roadmap? Thanks #AIConfiguration ------------------------------ Kashaf Chaudhry Customer Success ...

RE: Formula 1

Posted By Kashaf Chaudhry 04-01-2026 12:58
Found In Egroup: Genesys Casual \ view thread

After the last couple of seasons, it's been a mix of real promise and frustrating "what ifs" for Ferrari. The pace has been there at times, but consistency, strategy, and execution have held them back from a true title fight. As an F1 fan, though, you can't help but feel hopeful going into a new season. ...

RE: March Question of the Month - Favorite Roadmap Feature

Posted By Kashaf Chaudhry 04-01-2026 12:53
Found In Egroup: Genesys Casual \ view thread

Hi, My favourite roadmap item is the Agentic Virtual Agent because it moves beyond scripted bots into AI that can independently understand goals, take actions, and adapt in real time. Instead of just responding, it can resolve end-to-end customer needs. The impact is significant: it will increase ...

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World Cup (Football/Soccer)

RE: April Question of the Month - Earn a new badge!

RE: Transferring call from GC to engage environment

RE: Transferring call from GC to engage environment

RE: Transferring from engage GVP to a new GC environment

Transferring from engage GVP to a new GC environment

Transferring call from GC to engage environment

Agentic Virtual Agents

RE: Formula 1

RE: March Question of the Month - Favorite Roadmap Feature

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RE: Introduce Yourself! (New for 2026)

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