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Mr. Eystein Kylland

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RE: Get participant does not obtain data when moving from a Message Flow to a Common Flow.

Posted By Eystein Kylland 12-17-2025 00:51
Found In Egroup: Genesys Cloud - Main \ view thread
I would suggest using in and out parameter to the common flow. In the Common flow mark the variable as inbound and outbound and use this between message flow and common flow ------------------------------ Eystein Kylland Systemutvikler Genesys Applikasjonsspesialist ------------------------------

Missing parameters in CX-as-Code for work item

Posted By Eystein Kylland 12-10-2025 01:52
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
WE have discovered that 2 things is missing in Cx-as-code for worktype in Work Automation. In the rules tab the enable rules is missing in the CX-as-code. In the genesyscloud_task_management_worktype_status the option on Closed status to be able to terminate when enter closed status is also missing ...

Attachement button with Web messaging

Posted By Eystein Kylland 11-11-2025 01:44
Found In Egroup: Genesys Cloud - Main \ view thread
Is it possible to remove the button for the agents to send attachment and emoijs when using Web messaging. I have found to to remove it from the customer side, but not agent. See attachment #DigitalChannels ------------------------------ Eystein Kylland Systemutvikler Genesys Applikasjonsspesialist ...

Attachement button with Web messaging

Posted By Eystein Kylland 11-11-2025 01:43
Found In Library: Genesys Cloud - Main
#DigitalChannels

RE: Get online agent count

Posted By Eystein Kylland 11-10-2025 01:27
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
I'm using this API. /api/v2/routing/queues/$(input.QueueId)/users?presence=$esc.url('On Queue')&skills=$(input.skills). Rename the txt file to .json and import the data action ------------------------------ Eystein Kylland Systemutvikler Genesys Applikasjonsspesialist ----------------------------- ...

RE: Get online agent count

Posted By Eystein Kylland 11-10-2025 01:27
Found In Library: Genesys Cloud - Developer Community

RE: Direct Agent Routing (Available and Off Queue) Is Not Working As Expected

Posted By Eystein Kylland 10-27-2025 02:25
Found In Egroup: Genesys Cloud - Main \ view thread
Another thing to check also is that you have set the phonenumber on the user with api. patch /api/v2/users/(userId) Look in the chapter Example patch for phone number. Set up direct routing - Genesys Cloud Resource Center ------------------------------ Eystein Kylland Systemutvikler Genesys Appl ...

RE: Introduce Yourself! (Get Points for the Contest!)

Posted By Eystein Kylland 10-24-2025 04:56
Found In Egroup: Welcome Community \ view thread
Hello Community My name is Eystein Kylland and I work as a Tech Lead in DNB with Genesys Cloud. We are migrating from Genesys Engage to Cloud. I have been working with Genesys since 2005. ------------------------------ Eystein Kylland Systemutvikler Genesys Applikasjonsspesialist ------------ ...

RE: Data Extraction BETA

Posted By Eystein Kylland 10-20-2025 01:43
Found In Egroup: Genesys Cloud CX - Beta HQ \ view thread
Is there a link to description of this feature? ------------------------------ Eystein Kylland Systemutvikler Genesys Applikasjonsspesialist ------------------------------

RE: BETA : Agent Greetings - Voice

Posted By Eystein Kylland 10-09-2025 02:03
Found In Egroup: Genesys Cloud CX - Beta HQ \ view thread
Do you know when Swedish will be GA? ------------------------------ Eystein Kylland Systemutvikler Genesys Applikasjonsspesialist ------------------------------

RE: Post WorkItem

Posted By Eystein Kylland 09-20-2025 14:05
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Use the promode in API explorer, like example under. Then it works ( "name": "Workitem with custom attributes", "typeId": "1982a05e-567a-4243-bf2b-993c7fdsa9d", "customFields": ( "Field_1": "TestValue" ) ) ------------------------------ Eystein Kylland Systemutvikler Genesys Applikasjonsspesialist ...

Route paths

Posted By Eystein Kylland 09-20-2025 13:31
Found In Egroup: Workforce Engagement Management \ view thread
Could someone explain why we get some offered with only language and not skill. These with none, none on skill and languge I believe is outbound calls. If we transfer a call will it be counted both on first and transferred queue #CapacityPlanning #Forecasting #Intraday,Shrinkage,Adherence -------- ...

Keep conversation in In-Queue flow for a long time

Posted By Eystein Kylland 09-03-2025 15:13
Found In Egroup: Genesys Cloud - Main \ view thread
Hello We have som departments that need to put things on hold for a longer period. In Engage we used shared workbin since the whole department should be able to pick it if needed. I tested to pu it in a queue with and in-queue flow. In that flow I used the wait block. But it seems like after 72 ...

Email supervisor app

Posted By Eystein Kylland 09-03-2025 15:08
Found In Egroup: AppFoundry: The Genesys Marketplace Experience \ view thread
Hello We have tried email wizard for some time and miss some features. We want be able to search in the body to find a specific mail. Does anyone have expierence with an app that allows to do that and also have the other feature as Email Wizard? Or is better to develop our own? ------------------------------ ...

RE: Integrations menu in the beta is not clickable.

Posted By Eystein Kylland 09-03-2025 01:21
Found In Egroup: Genesys Cloud CX - Beta HQ \ view thread
It was the same for me. I reported it with the Give feedback button ------------------------------ Eystein Kylland Systemutvikler Genesys Applikasjonsspesialist ------------------------------

RE: How can I transfer an incoming email to an external address?

Posted By Eystein Kylland 09-02-2025 01:47
Found In Egroup: Genesys Cloud - Main \ view thread
When I call the workflow I send the message id to the Workflow. Then I have created a Data action that retrieves the body and subject from the original mail. Use this api call: /api/v2/conversations/emails/$(input.conversationId)/messages/$(input.messageId) ------------------------------ Eystein ...

RE: api /api/v2/users/(userId)/routingstatus

Posted By Eystein Kylland 08-22-2025 01:51
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
I have a utilization settings that allow calls when I have an email. But this api gives interacting as a result when I have an email. I'm looking for an API call to get the status on agent based on media. I also look to see if it is possible to get the status of an agent when off-queue. Is he in meeting, ...

RE: Get Last Agent on in email thread

Posted By Eystein Kylland 08-12-2025 04:17
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Thanks. What if the mail has been going back and forward several times. Do you get the last user? Do you have a data action sample you can upload? ------------------------------ Eystein Kylland Systemutvikler Genesys Applikasjonsspesialist ------------------------------

RE: How can I transfer an incoming email to an external address?

Posted By Eystein Kylland 08-09-2025 08:55
Found In Egroup: Genesys Cloud - Main \ view thread
You can add a user with the external email address and then in the flow use send to user using flow type workflow ------------------------------ Eystein Kylland Systemutvikler Genesys Applikasjonsspesialist ------------------------------

RE: Get Last Agent on in email thread

Posted By Eystein Kylland 07-12-2025 01:44
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Since we are using flow to route email the last called agent settings on the queue not working. It is only if you route email direct to queue we have been told ------------------------------ Eystein Kylland Systemutvikler Genesys Applikasjonsspesialist ------------------------------