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Mr. Maico Zorzan

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Gamification in Genesys Cloud: which strategy worked for you, and which one backfired?

Posted By Maico Zorzan 04-03-2026 11:46
Found In Egroup: Workforce Engagement Management \ view thread
In Genesys Cloud, gamification allows you to create goals and scoreboards by skills, teams, or even specific interactions. In practice, which gamification strategy delivered the most real results for your team and which one backfired, creating negative competition or unwanted behaviors? How did you work ...

Agent appears in queue and available despite being disconnected from the network

Posted By Maico Zorzan 04-03-2026 11:39
Found In Egroup: Workforce Engagement Management \ view thread
What might be happening if, during a network drop, the agent remains showing as available in the queue (and never goes offline), even though they are disconnected and outside the ACW period? #RealTimeMonitoring ------------------------------ Maico Zorzan ------------------------------

Agent appears in queue and available despite being disconnected from the network

Posted By Maico Zorzan 04-03-2026 11:35
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
What might be happening if, during a network drop, the agent remains showing as available in the queue and never goes offline, even though they are disconnected and outside the ACW period? #Uncategorized ------------------------------ Maico Zorzan ------------------------------

Curiosities about the Architect exam

Posted By Maico Zorzan 04-03-2026 11:29
Found In Egroup: Certification and Training \ view thread
For those who have taken the Architect certification, what was the biggest challenge in the exam? And what kinds of 'tricks' or misleading elements did you encounter that could trip up a candidate? #Certification ------------------------------ Maico Zorzan ------------------------------

RE: How can I make the bot's slot capture only spoken numbers?

Posted By Maico Zorzan 03-23-2026 14:13
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
If you use the slot:regex and put a list of numbers, or set it to only collect numbers, it will work. ------------------------------ Maico Zorzan ------------------------------

RE: About static link to download reporting data

Posted By Maico Zorzan 03-22-2026 07:55
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
But if it's a static link, it shouldn't change. I've seen cases where they've been using the same link for over a year. ------------------------------ Maico Zorzan ------------------------------

RE: Introduce Yourself! (New for 2026)

Posted By Maico Zorzan 03-20-2026 07:06
Found In Egroup: Welcome Community \ view thread
Hello, I'm new to Genesys Cloud, I've been working with the platform for 5 months ------------------------------ Maico Zorzan ------------------------------

Best Journey

Posted By Maico Zorzan 03-20-2026 07:03
Found In Egroup: Certification and Training \ view thread
After GCP, is it possible to go to Architect, or is it better to do outbound first? #Certification ------------------------------ Maico Zorzan ------------------------------

RE: GCP Certifications

Posted By Maico Zorzan 03-20-2026 06:46
Found In Egroup: Certification and Training \ view thread
Congratulations ------------------------------ Maico Zorzan ------------------------------

RE: Introducing Announcements on the Developer Center

Posted By Maico Zorzan 03-20-2026 06:42
Found In Egroup: Genesys Cloud - Developer Announcements! \ view thread
Good idea ------------------------------ Maico Zorzan ------------------------------