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Jerome Saint-Marc

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Announcement for Platform API SDK for Java, Go and .Net - Modification in some SDK Endpoint method signatures (new parameter introduced)

Posted By Jerome Saint-Marc 04-03-2026 13:05
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hello, This post is for information on new versions of the Platform API SDK for Java, Go and .Net. A new query parameter was introduced in a set of existing Platform API Endpoints. Endpoint Modifications (new query parameter): OperationId: "getUser", URL: "GET /api/v2/users/(userId)", New query ...

RE: Clear Skills from Pyhton API

Posted By Jerome Saint-Marc 04-03-2026 08:38
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hello, The fix has just been released in version 255.0.0 of the Python SDK. Regards, ------------------------------ Jerome Saint-Marc Senior Development Support Engineer ------------------------------

RE: Clear Skills from Pyhton API

Posted By Jerome Saint-Marc 03-31-2026 10:05
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hello, That appears to be a bug in the Python SDK. Body with an empty dict or an empty array/list appears to be serialized as None/null. I'll work on this shortly, creating a fix end of this week or early next week. I'll update this post when the fix is done and when a new version of the Python ...

RE: Outbound API - GET /api/v2/outbound/rulesets - BUG

Posted By Jerome Saint-Marc 03-25-2026 11:07
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hello, I would suggest to open a ticket with Genesys Customer Care so they can report the behavior of this endpoint to the appropriate engineering team. Regards, ------------------------------ Jerome Saint-Marc Senior Development Support Engineer ------------------------------

RE: Javascript SDK - Support for Per-Request Custom Headers

Posted By Jerome Saint-Marc 03-25-2026 07:02
Found In Egroup: Genesys Cloud - Developer Announcements! \ view thread
Released in version 249.1.0 of the Platform API SDK for Javascript ------------------------------ Jerome Saint-Marc Senior Development Support Engineer ------------------------------

RE: An endpoint in the integration API returns invalid data (wrong data format)

Posted By Jerome Saint-Marc 03-18-2026 05:42
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hello, Thank you for reporting this. Could you please open a ticket with Genesys Cloud Customer Care to report the issue? It appears to be a problem with the Swagger (OpenApi v2.0) definition of the GET /api/v2/integrations/credentials/types endpoint. The swagger definition states that the 200 ...

RE: Placing calls using cloud credentials / Authorized User option?

Posted By Jerome Saint-Marc 03-12-2026 10:36
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
There seems to be also this ConversationsApi Endpoint, mentioning "on behalf": PATCH /api/v2/conversations/calls/(conversationId)/participants/(participantId)/user/(userId) I assume it might work for hold/retrieve and possibly disconnect. I don't think it will work for answering a call, when WebRTC ...

RE: Placing calls using cloud credentials / Authorized User option?

Posted By Jerome Saint-Marc 03-09-2026 13:19
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hello, Chat GPT is likely confused. Authorized User is something different. I had not noticed this endpoint in the past but it seems it is now possible to place a call on behalf of a user (the endpoint appears to support a Client Credentials Grant OAuth token) -> POST /api/v2/conversations/calls/user/(userId) ...

RE: API for reading Account -> Subscription -> Billing & Usage -> Overview

Posted By Jerome Saint-Marc 03-09-2026 12:25
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hello, I haven't used billing API but I just checked this endpoint and it is tagged as internal. It is not a public Platform API endpoint (hence no documentation). Regards, ------------------------------ Jerome Saint-Marc Senior Development Support Engineer ------------------------------

RE: User account gets deleted when performing token delete

Posted By Jerome Saint-Marc 03-02-2026 11:36
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hello, If you are sure that you don't have another piece of code which deletes the user, then I would suggest to open a ticket with Genesys Cloud Support/Customer Care. We do not have the ability to access customer logs and data from the forum. Regards, ------------------------------ Jerome Saint-Marc ...

RE: PKCE Support for OAuthWebViewForm in C# Applications (Visual Studio)

Posted By Jerome Saint-Marc 02-26-2026 07:19
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hello, For your information, I have updated the sample code in the "Genesys Cloud - .NET OAuth WebView2 Control" repository - https://github.com/MyPureCloud/oauth-webview-dotnet Only the sample code is updated. There is no new version for the nuget package at this time (i.e. library managed by nuget ...

RE: How can we convert a C# Fat Client's Login method from Implicit Grant to PKCE?

Posted By Jerome Saint-Marc 02-26-2026 07:18
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hello, For your information, I have updated the sample code in the "Genesys Cloud - .NET OAuth WebView2 Control" repository - https://github.com/MyPureCloud/oauth-webview-dotnet Only the sample code is updated. There is no new version for the nuget package at this time (i.e. library managed by nuget ...

RE: Gateway Timeout Error For /api/v2/employeeperformance/externalmetrics/data (Gamification)

Posted By Jerome Saint-Marc 02-25-2026 02:41
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hello, I would suggest that you raise a ticket with Customer Care so they can investigate. We do not have access to customer orgs logs and data from the forum. Regards, ------------------------------ Jerome Saint-Marc Senior Development Support Engineer ------------------------------

RE: Google Functions gen2

Posted By Jerome Saint-Marc 02-25-2026 02:38
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hello, Richard Schott provided an update in this other post yesterday (answer at the bottom of the thread): https://community.genesys.com/discussion/no-access-to-google-cloud-run-functions-v2 Regards, ------------------------------ Jerome Saint-Marc Senior Development Support Engineer -------- ...

RE: UrlResponse Possible Bug

Posted By Jerome Saint-Marc 02-19-2026 11:25
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hello, Yes, there is a problem with the .Net SDK. But the resolution is possibly not what you expect/think of. And you can already implement the proper handling without having to wait for this fix. Some explanations below. 1) Platform API SDKs The different Platform API SDKs (.Net, Java, ...) are ...

RE: There was an error creating Integration WhatsApp.

Posted By Jerome Saint-Marc 02-05-2026 04:41
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hello, I have not configured or used a WhatsApp integration. But checking on Resource Center (as you mentioned your error and the fact it had been used by other teammates) - I found this page: https://help.genesys.cloud/faqs/manage-your-whatsapp-business-account-faqs/ Expand "Error messages" section. ...

RE: How can we convert a C# Fat Client's Login method from Implicit Grant to PKCE?

Posted By Jerome Saint-Marc 02-02-2026 11:41
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hello, With PKCE, the OAuth flow will be a two-step process. There are some "helpers" methods available in the Platform API SDK for .Net - See the PKCE Grant section in README I assume that currently, with Implicit Grant, you are opening the following url: "https://login.(Environment)/oauth/auth ...

RE: Integrate n8n workflows with Genesys Cloud

Posted By Jerome Saint-Marc 01-20-2026 01:56
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Thanks for sharing this Lucas. Always interesting! ------------------------------ Jerome Saint-Marc Senior Development Support Engineer ------------------------------

RE: Issue with PatchUser method

Posted By Jerome Saint-Marc 01-09-2026 11:29
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hello, Can you share the current user info before running the request in API Explorer, and the request body and response after you try this from API Explorer? It would help. Doing a quick test via PI Explorer, it doesn't work for me - I mean it keeps the agent structure as is. The reason is that ...

RE: Migrating from Implicit Grant – Can we use Authorization Code grant instead of PKCE?

Posted By Jerome Saint-Marc 01-02-2026 04:30
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hello, "Additionally, are there any future plans to deprecate or restrict the classic Authorization Code grant in Genesys Cloud?" Not at this stage. The deprecation is only for Implicit Grant flow - in two stages: (stage 1) Beginning March 2026, the Implicit Grant option will no longer ...