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Mr. Guilherme Hernandez Hubner

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New Member Introduction – Greetings from Brazil 🇧🇷

Posted By Guilherme Hernandez Hubner 05-30-2026 18:42
Found In Egroup: Welcome Community \ view thread
Hello everyone, My name is Guilherme, and I'm happy to be part of the Genesys Community. I have over 9 years of experience working with Genesys solutions, starting with Genesys Engage and currently focused on Genesys Cloud. I look forward to contributing to the community by sharing my knowledge, ...

RE: Orchestrators companions (pets) how many ?

Posted By Guilherme Hernandez Hubner 05-30-2026 18:33
Found In Egroup: Genesys Casual \ view thread
I have one dog, your name is Lola. ------------------------------ Guilherme Hernandez Hubner Senior Support Analyst ------------------------------

RE: I became a Maestro… now what?

Posted By Guilherme Hernandez Hubner 05-30-2026 18:18
Found In Egroup: Genesys Cloud - Main \ view thread
Parabéns Matheus. ------------------------------ Guilherme Hernandez Hubner Senior Support Analyst ------------------------------

RE: May Question of the Month: What's the one thing you wish you had known sooner using Genesys Cloud?

Posted By Guilherme Hernandez Hubner 05-12-2026 13:13
Found In Egroup: Genesys Casual \ view thread
Totally agree ------------------------------ Guilherme Hernandez Hubner Senior Support Analyst ------------------------------

RE: April Question of the Month - Earn a new badge!

Posted By Guilherme Hernandez Hubner 04-06-2026 10:22
Found In Egroup: Genesys Casual \ view thread
For me, the theme song of a contact center would be "Stronger" – Kanye West. ------------------------------ Guilherme Hernandez Hubner Senior Support Analyst ------------------------------

RE: Introduce Yourself! (New for 2026)

Posted By Guilherme Hernandez Hubner 04-06-2026 08:31
Found In Egroup: Welcome Community \ view thread
Hello everyone! My name is Guilherme, and I'm from Brazil. I currently work as a Support Analyst focused on Genesys Cloud, and I'm continuously improving my technical skills, especially around APIs, Architect, and integrations. I have been working with Genesys for 9 years, starting with Engage and ...

RE: Architect - Practice Questions...

Posted By Guilherme Hernandez Hubner 04-02-2026 13:26
Found In Egroup: Certification and Training \ view thread
Hi @Mike John This website (https://www.vmexam.com/genesys) offers practice tests along with additional questions from various Genesys Cloud and Genesys Engage certifications, which may be helpful for your studies. ------------------------------ Guilherme Hernandez Hubner ------------------------ ...

RE: Introduce Yourself! (New for 2026)

Posted By Guilherme Hernandez Hubner 04-02-2026 08:04
Found In Egroup: Welcome Community \ view thread
Hi Community ------------------------------ Guilherme Hernandez Hubner ------------------------------

RE: Community Olympics Medalists - Are You on the Podium?

Posted By Guilherme Hernandez Hubner 02-26-2026 12:37
Found In Egroup: Genesys Casual \ view thread
Parabéns 💯🎉 @Kaio Oliveira ------------------------------ Guilherme Hernandez Hubner ------------------------------ ...

RE: Edge 143 Breaking GCBA Screen Recording? Here's the Fix (Local Network Access Registry Keys)

Posted By Guilherme Hernandez Hubner 01-08-2026 18:26
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Mike, This issue is related to recent browser security changes affecting GCBA screen recording in embedded frameworks. Genesys published an article that covers this behavior and the required iframe permissions: https://community.genesys.com/discussion/action-needed-to-resolve-private-and-publ ...

RE: API to extract only calls with specific participant data

Posted By Guilherme Hernandez Hubner 12-24-2025 06:36
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
As a possible approach, you can first use POST /api/v2/analytics/conversations/details/query to retrieve the relevant conversation IDs (by date, queue, etc.), and then iterate over GET /api/v2/conversations/(conversationId) to inspect and filter the participant attributes on the client side --- ...