PureCloud

1 to 50 of 2116 threads (7.5K total posts)
Thread Subject Replies Last Post
Disable Direct Calling
2 2 hours ago by Blair Wilkinson
Architect flow routing
6 4 hours ago by Melissa Bailey
Original post by Mpho Mashau
Report - Calls outside opening hours
2 8 hours ago by Pol Buckingham
Original post by Patrick Giortz
Include Flowouts in SLA Calculation
0 10 hours ago by Ray Richardson
Time displaying on interactions is off
6 11 hours ago by Brenda Wynne
Original post by Julie Green
Transfer & display the origin of the call 3 17 hours ago by Charaf Eddine Chemlal
scheduled callbacks
1 17 hours ago by Craig Stevenson
Original post by Roisin floyd
SIP Option PING on Edge 2 18 hours ago by Charaf Eddine Chemlal
Dialer Campaign Detailed Attempt History
4 yesterday by Gladys Galabay
Deprecation of Agent Dashboard
3 yesterday by Darlene Oordt
Original post by Samuel Effange
Dynamic schedules 1 yesterday by George Ganahl
Original post by Charaf Eddine Chemlal
No performance or Agent Data
2 yesterday by Julie Green
Wrap Up Code Assignment - Ideas Lab Proposal
1 yesterday by George Ganahl
Original post by Peter Dimatulac
Inbound Calls Reporting
1 yesterday by George Ganahl
Original post by Aida Cabero
Local site routing for Edge groups doesn't work
0 2 days ago by Wen Gu
Update Queue Variable for InQueue Flow
2 2 days ago by Samuel Polgar
Problem restoring user
8 2 days ago by Altaf Gosla
Reporting 2 3 days ago by Teja Darbha
Flexible Opening hours 1 5 days ago by Melissa Bailey
Original post by Charaf Eddine Chemlal
Answered versus Handle metric
5 5 days ago by Bruce Lambert
Original post by Blair Wilkinson
Zendesk screenpop
19 5 days ago by Richard Schott
Original post by Meng Yong Choo
Multiple customer records in Dynamics 0 5 days ago by Charaf Eddine Chemlal
Call Data Action - Custom fields in Dynamics 365 CRM 2 5 days ago by Charaf Eddine Chemlal
Can a user access their personal voicemail remotely? 0 6 days ago by Kymberli O'Hagan
Dynamics CRM Ticket open/closed 2 6 days ago by Charaf Eddine Chemlal
Job Opportunity in the Los Angeles area
0 6 days ago by Marcos Aguilar
Impact of Deleting/Deactivating Users
0 6 days ago by David DeGrandpre
WFM
0 6 days ago by Roisin floyd
Dynamics Credentials 2 6 days ago by Richard Schott
Original post by Charaf Eddine Chemlal
PureCloud NON-ACD Call to be rerouted skill-based to another agent
2 6 days ago by R. J. Smith
Original post by Olivier De Brauwer
Billing / Invoicing Contacts
1 6 days ago by Matt Lawson
Original post by Damian Price
Visualizing Screen Recording on Purecloud - voice/image not synchronized
0 6 days ago by Ana Laia
New International Number   0 7 days ago by Matt Lawson
External Trunk Configuration 0 7 days ago by Charaf Eddine Chemlal
Unable to Edit Title and Department
26 7 days ago by Ninette Elashry
Original post by Roisin floyd
Schedule decisions in flow
4 7 days ago by George Ganahl
Original post by Erin Neufeld
Sites for multiple Edges 3 7 days ago by James Hennessey
Original post by Charaf Eddine Chemlal
Gather Console Logs from Safari
2 7 days ago by Matt Lawson
Original post by George Ganahl
PureCloud Weekly Release Notes - 4/17/19  
0 7 days ago by Matt Lawson
Edge Software Release version 1.0.0.8038
6 7 days ago by Darryn Chang
Original post by Meng Yong Choo
Trunk (External, Phone) / Edge utilization Report / Statistics 1 7 days ago by Meng Yong Choo
Original post by Abdul Basit
Call analysis not functioning on outbound dialer 0 8 days ago by Darryn Chang
Audio Settings - Agent alert in headset not working
4 8 days ago by Dean Thames
Original post by Kymberli O'Hagan
Collaborate Mobile App - Calls
3 8 days ago by George Ganahl
Original post by Karl Reed
masking of incoming number
0 8 days ago by Koksin See
Purecloud Supervisor App accessible by anyone with a username in your org 6 8 days ago by Darryn Chang
Schedules and Holidays
4 8 days ago by George Ganahl
Original post by Darryn Chang
Edge software Version 1.0.0.8038
2 9 days ago by Braiden Woodward
Interactions Talk Time Metric - Impossible Data 3 9 days ago by Maisey Harris
Original post by Patrick Rada
Stuck Interactions
5 9 days ago by Luke Mitchell
Original post by Scott Schleisman