PureCloud

1 to 50 of 1898 threads (6.7K total posts)
Thread Subject Replies Last Post
Usability/UX of GENESYS Community: Navigation to own Contributions & Questions
1 11 minutes ago by Matt Lawson
Original post by Jason Ball
Real-time Monitoring counts differ significantly from actual active Agents 4 31 minutes ago by George Ganahl
Original post by Jason Ball
Inbound Email
17 35 minutes ago by George Ganahl
Original post by Andrew Adel
Changing the evaluation interval to current day
0 an hour ago by Sven Schiller
What are all types of account availble in PureCloud?
1 an hour ago by Don Huovinen
Original post by Santhakumar Munuswamy
Latency issues 6 15 hours ago by Darlene Oordt
Original post by Darryn Chang
Outbound Call Campaigns
5 18 hours ago by Ray Richardson
Zendesk screenpop
5 22 hours ago by George Ganahl
Original post by Meng Yong Choo
Account Codes
6 yesterday by Marian OConnell
Agent Logout
5 yesterday by George Ganahl
Original post by Patrick Orsborn
Flow Re-Published but new prompt still not playing
0 yesterday by Sajid Abbas
Single Queue or Queue per Interaction Type 0 yesterday by Karl Reed
Callback 4 yesterday by Pol Buckingham
Original post by Ali Aljohani
Whats the latest word on when video will become and available Channel with PureCloud ?
0 yesterday by Ramsey Miller
PureCloud Weekly Release Notes - 2/20/19  
0 2 days ago by Matt Lawson
In some cases our emails cannot be answered right away. Is there a way to put an email "on hold" or schedule follow-up for an email? 2 2 days ago by Dan Fontaine
Original post by Scott Schleisman
Difference between Inactive and Deleted for people
8 2 days ago by Rory Smith
Original post by Samuel Polgar
Place a personalized menu on social media channels
0 2 days ago by MINNELLY LUCERO
Banner Messages 2 2 days ago by George Ganahl
Original post by Ryan Witschger
Recommendations for Setting Up a Service Alert Announcement for Customers 1 3 days ago by Melissa Bailey
Original post by Travis Tubbs
Primary Status 1 3 days ago by George Ganahl
Original post by Melissa Callender
Quality - Agent Review Released Evaluation
0 3 days ago by Ana Laia
Site Groups WAN Requirements
3 4 days ago by Loic Hesling
Original post by Diego Prada
PureCloud Softphone terminates while provisioning
1 4 days ago by Loic Hesling
Original post by Assawin Saenseng
Architect: Get Participant Data from Salesforce email to case routing 2 4 days ago by Ochoa Alberto
プレビューダイヤリング時のトラブルについて
0 6 days ago by Kayoko Wakako
I would like to know if / when Answer/Hangup from headset (Call Control) using a USB headset will be possible. Our agents have PureCloud on background and they can't end call or pick call using there USB headset....... 3 6 days ago by Stephan Keim
Original post by Rogier Bosch
We need to replace our old USB headsets. We are wondering what kinds of headphones other PureCloud users have and how you like them. Thanks! 12 6 days ago by Stephan Keim
Original post by Lindsay Hull
manual recording of voice interactions related to queues
3 7 days ago by Lesley Vereen
Original post by Oudderhem Mostafa
Definition of "Hold Time" for a Web Chat
1 7 days ago by Richard Chandler
Original post by Ann Magie
ASR/TTS or STT
2 7 days ago by George Ganahl
Original post by Marta Pardillo
expiration date licenses
1 7 days ago by George Ganahl
Original post by Ricardo Delgado
Agent's getting forced to "Not Responding"
27 7 days ago by Jorge Negri
Original post by James Wade
DNIS reports don't tie to interactions
0 7 days ago by Benjamin Winter
Can Call History menu displays contact names instead of numbers ?
0 8 days ago by Oudderhem Mostafa
Ports (Edge --> VoIP)
4 8 days ago by Charaf Eddine Chemlal
Cannot access "Directory>External Contacts" during Inbound calls 5 8 days ago by Carsten Ohlenschlaeger
Original post by Oudderhem Mostafa
Calls released
1 8 days ago by Carsten Ohlenschlaeger
Original post by Jorge Negri
PureCloud desktop app and Jabra headsets 5 8 days ago by Stephan Keim
Original post by Travis Tubbs
After Hours Schedule
4 8 days ago by Alex Meyer
PureCloud Weekly Release Notes - 2/13/19  
0 9 days ago by Matt Lawson
Providing Supervisors with Access to update Canned Responses
5 9 days ago by Ann Magie
IVR retain place in queue callback
1 9 days ago by George Ganahl
Original post by Darryn Chang
Audio Settings - Agent alert in headset not working
3 9 days ago by George Ganahl
Original post by Kymberli O'Hagan
Cloud Connectivity
3 10 days ago by Siyambonga Dumezweni
Could not find an Edge for station
3 10 days ago by Ben Ramsay
Information of Last Provision is different between phones users 0 10 days ago by Gladys Galabay
Automatic Recording
11 10 days ago by Charaf Eddine Chemlal
Workforce Management - Schedule Agents by Queue
3 10 days ago by Jay Langsford
Original post by Ana Laia
SBC ports
3 11 days ago by Ratnarajah Rajkumar
Original post by Charaf Eddine Chemlal