PureCloud

1 to 50 of 1655 threads (5.8K total posts)
Thread Subject Replies Last Post
Email Footers on Outbound Emails 15 3 minutes ago by Lucie DeCristofaro
Original post by Damian Hall
Hold music
3 an hour ago by George Ganahl
Original post by Ann Wright
Generic users "'paula.purecloud@genesys.com'' can we delete it ? 1 an hour ago by George Ganahl
Original post by Oudderhem Mostafa
Call from Agent's own Cell Phone will never get routed. 2 an hour ago by Julie Green
Original post by Sajid Abbas
Pass on the same script for Transfers/Consultations 1 an hour ago by Sajid Abbas
call error message - when making an outbound call
3 3 hours ago by Matthew Calton
Original post by Roisin Floyd
Cannot see details of some interactions in "queues activity" 0 4 hours ago by Oudderhem Mostafa
Anyone experiencing slow response from Purecloud? 1 6 hours ago by Christian Sax
Original post by Darryn Chang
Chat and Schedule times out by an hour - anyone else seen this? 0 8 hours ago by Christian Legg
PLEASE VOTE: Supervisor/admin should be able to change agent status
8 2 days ago by Darlene Oordt
Original post by Christian Ropertz
Is there a way for a supervisor to change an agent's status if they have gone home? 5 2 days ago by Darlene Oordt
Original post by Bob Shappell
Can I force an agent on queue? 4 2 days ago by Darlene Oordt
Original post by Kylie Hunt
Changing an Agents Status 18 2 days ago by Darlene Oordt
Original post by Joanne Smith
Transfer and Contact Details not functioning 1 2 days ago by Angelia Harper
Original post by Julie Green
Monitor the edges
8 2 days ago by Jason Rogers
Original post by Patrick Giortz
Queues Performance for open hours only 1 2 days ago by Don Huovinen
Original post by Nicole Waiksnoris
Is anyone else experiencing an issue where no waiting/interacting details are displaying ?
0 2 days ago by Ramsey Miller
Retrieve the skills variable in another Call Flow ? 8 3 days ago by Oudderhem Mostafa
How to set the font for Emails? 0 3 days ago by Ratnarajah Rajkumar
Contingency for spam messages
2 3 days ago by Christian Legg
Original post by Daniel Grosso
Shared softphone
7 3 days ago by George Ganahl
Original post by Daniel Grosso
Use "Append" to search on data table 1 3 days ago by Melissa Bailey
Original post by Oudderhem Mostafa
Interaction View - question
1 4 days ago by Don Huovinen
Original post by Mariusz Pachocki
Admin UI Schedule Builder Beta Available
0 4 days ago by Rebecca Owens
Edges world-wide getting disconnected from EMEA/Dublin cloud
5 4 days ago by Matthew Calton
Original post by Sven Schiller
Deprecation: Website-only web chat configuration
6 5 days ago by Lucie DeCristofaro
Original post by Paolo Galan
Auto Update PureCloud
6 5 days ago by Jason Rogers
Original post by Sajid Abbas
Force Purecloud users to register on particular Edge ?? 0 5 days ago by Oudderhem Mostafa
Callback Feature - Chrome Extension
0 5 days ago by Ali Aljohani
How to clear a stuck interaction? 44 5 days ago by Matthew Calton
Original post by Victor Chiappetta
Permission to control visibility of internal monitoring participant
0 5 days ago by Joel Hellman
Outbound Campaign cannot call second phone numbers of contacts ! 0 5 days ago by Oudderhem Mostafa
Button to clear all information filled by Agent in the Script ? 2 5 days ago by Oudderhem Mostafa
Logical for check date and time in call flow ? 2 5 days ago by Oudderhem Mostafa
Testing and Monitoring PureCloud - Help Please 0 5 days ago by Chris Sibley
Incorrect queue performance #'s on 11/29
7 6 days ago by Cass Sapir
Original post by Julie Green
Feedback - Auto Transfer 1 6 days ago by George Ganahl
Original post by Ali Aljohani
Stress tests
1 6 days ago by Gregg Lander
Original post by Daniel Grosso
IVR alerts
3 6 days ago by Gregg Lander
Original post by Darryn Chang
Monitoring PureCloud
6 6 days ago by Gregg Lander
Original post by Craig Stevenson
Gather desktop app console log
0 6 days ago by Jari Riihimäki
PureCloud - Dual Edge Power Failure in N+1
4 6 days ago by Sergio Picchioni
Original post by Richard Lythaby
When does Cherry Picking get released? 1 6 days ago by Darryn Chang
Original post by Ramsey Miller
transfer priorized 1 6 days ago by Melissa Bailey
Original post by Maxime Pierru
Provide Busy Audio Feedback During Data Action (CLSELF-l-73)
1 6 days ago by Melissa Bailey
Original post by Samuel Polgar
Problem in making internal call (reaching automatically voicemail !)
1 7 days ago by George Ganahl
Original post by nicolas urgin
From Email Address in PureCloud 4 7 days ago by Rami Mantere
Schedules for IVR
1 7 days ago by Darryn Chang
Original post by Meng Yong Choo
FAILED TO CONNECT WITH THIS SESSION TRY AGAIN.
4 7 days ago by Jordana Morrison
Original post by Checel Lastrilla
Viewing Evaluations by supervisors
3 9 days ago by Darlene Oordt
Original post by Marc Moynan