PureCloud

1 to 50 of 1481 threads (5K total posts)
Thread Subject Replies Last Post
Reports with Agentless
0 8 hours ago by Ali Aljohani
New Role - Inbound Only
2 13 hours ago by Ali Aljohani
ServiceNow Integration
4 yesterday by BIAGIO CERRUTO
Original post by Darryn Chang
Limitation on Users in The System
2 2 days ago by George Ganahl
Original post by Angelia Harper
Reporting Guidance
2 2 days ago by George Ganahl
Original post by Alison Rodney
Data Tables and IVR
3 2 days ago by Sven Schiller
Original post by Darryn Chang
Consult Transfer & Internal Recordings 2 2 days ago by Angelia Harper
Original post by Arunachalam Balaji
Group Owners Showing up on Reporting Options
0 2 days ago by Angelia Harper
I need your help, please! Architect class objectives input.
12 2 days ago by R. J. Smith
Original post by George Ganahl
Macro to Convert Milliseconds (MS) to HH:MM:SS for Duration Columns in CSV View Exports
1 2 days ago by Jordan Robinson-Rucker
Original post by Darlene Oordt
Anyone having any issues with placing calls on hold (and getting them off of hold)?
0 2 days ago by Julie Green
Setup Virtual Edge with 2 network interfaces
2 2 days ago by Vincent BEZARD
Extract performance metrics
4 2 days ago by George Ganahl
Original post by Darryn Chang
WebRTC: Loud disconnect tone
1 3 days ago by Braiden Woodward
Original post by Christian Ropertz
Is there a way to find/export contact ID's
1 3 days ago by George Ganahl
Original post by Julie Green
Architecture for "follow-the-sun" support
1 3 days ago by George Ganahl
Original post by Mike Pigeon
Summary for Queues Activity
4 3 days ago by maisey harris
Original post by Patrick Orsborn
PureCloud WFM takes more than 2 hours to generate a Weekly Schedule
9 3 days ago by Braiden Woodward
Original post by Abdul Rehman Shaikh
Monitor a specific agent without pressing monitor on each call 3 3 days ago by Melanie Goncalves-Andreas
Original post by Tobias Zackrisson
Agentless Outbound Dialling campaign - Outbound flow access to list variables
13 3 days ago by Greg Beal
Original post by Samuel Polgar
Enable the use of FindUser/FindQueue in Inbound Call Flows 4 4 days ago by Rebecca Owens
Original post by Christopher Kelly
Detailed access control for Interactions View
0 4 days ago by Sven Schiller
PureCloud data retention for reports
3 4 days ago by Dan Fontaine
Original post by Giuseppina Casalaro
Recording Party B and C after external transfer
1 4 days ago by Sajid Abbas
Health Error
3 4 days ago by Matthew Calton
Original post by Ali Aljohani
Concurrent license
6 4 days ago by Darryn Chang
Original post by Mohammed Cassim
Roles and Permissions - Interactions Only
0 4 days ago by Darryn Chang
Interaction Details Report Remote Column
14 5 days ago by Angelia Harper
Using Outbound Flow with an Answering Machine Call Analysis 7 5 days ago by Angelia Harper
Original post by Katy Roose
PureCloud's Session Length
4 5 days ago by Jason Rogers
Original post by Angelia Harper
Unable Login PureCloud
5 5 days ago by George Ganahl
Original post by Ali Aljohani
CDR report with Caller ID / ANI
1 5 days ago by George Ganahl
Original post by Dean Thames
Report that includes ani ?
2 5 days ago by Blair Wilkinson
Original post by Christina Ross
Transfer Calculation
3 5 days ago by Lee Jacques
Original post by Sam Adams
New Site - Time Zone
0 6 days ago by Ninette Elashry
Phone Trunk Not Connected - Pinging Edge
5 7 days ago by Sajid Abbas
Original post by Ali Aljohani
Ringing while on call
7 7 days ago by Charl Strauss
Original post by Carrie Redmon
ADFS OH NO error
0 7 days ago by Charl Strauss
It is possible to create a post call survey in architect? 8 8 days ago by Darlene Oordt
Original post by Peter Dimatulac
Login out of Purecloud when closing the browser 3 9 days ago by Angelia Harper
Original post by Erlend Husby
Lookup interactions under incoming phone number
2 9 days ago by Alyse Nathan
PureCloud Organization Readiness Checklist
0 9 days ago by Marie Grace Delos Santos
Agent Performance view - Columns/Filters
2 9 days ago by Darryn Chang
Recycle Campaign
1 10 days ago by Darryn Chang
Original post by Chandra Kanesi
Standard Roles and personal modifications
7 10 days ago by Melissa Bailey
Original post by Angelia Harper
Why would I Archive a Recording?
2 10 days ago by Samuel Polgar
Original post by Greg Beal
Agent Metrics Report vs. Talk Time Shown in Interactions
3 10 days ago by Darlene Oordt
Original post by Brenda Wynne
Transfer Call to Queue from Desk Phone
1 10 days ago by George Ganahl
Original post by Travis Tubbs
Max Skills/Queues
1 10 days ago by George Ganahl
Original post by Gene Palow
Blocking a Number
2 10 days ago by George Ganahl
Original post by Ly Tran