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It's time to fill out your College Football Playoff Brackets! Will your favorite (or least-favorite) team make it to the championship? Let us know who you are rooting to rise and fall in the playoffs with your bracket. How to Play: Click ...

You guys...we just had to induct TWO December rockstars because these two individuals were nominated multiple times by several different people. That shows that the fans are amassing and they're ready to watch the stars in action! Our first nominee ...

That time of year is upon us where we give, receive, and reminisce. As we enjoy the holiday season, we thought the December Question of the Month should be reflective of that reminiscent spirit. So we ask: What is your favorite personal holiday story? ...

This is my favorite story so far ------------------------------ George Ganahl GCCX-AI, GCP, GCD Technical Adoption Champion Genesys ------------------------------

Congrats @Luiz Rosa and @David Betoni ! ------------------------------ Frank DeCoito Principal Solution Consultant ------------------------------

Good Day Nikhil. Hope you are doing well. Do you require someone to assist with the integration setup, or just the steps on how to achieve this? I would recommend having a look at the below articles to start with, hopefully this can help. ...

Hi Danilo , check if it helps : In Genesys Cloud Scripts, the participant data variable only stores the Value field. There is no native mechanism to automatically store or retrieve the Display label in participant data. Why this happens ...

Congratulations @Debora Lopes ! ------------------------------ Eduardo Souza ------------------------------

Congratulations @Tristen Schwarzenberger !! ------------------------------ Ashiesh Sharma GCX- GCP, ARC, SCR, QM BT plc ------------------------------

Hi, My favorite invention is the microscope! With the ability to zoom in and see what's invisible to the naked eye, from cells to bacteria, it opened the door to modern medicine, diagnostics, and countless scientific breakthroughs. ------------------------------ ...

Leveraging Agent-to-Agent via a registry in realistic scenarios will be an innovation in the right step for me next year. ------------------------------ Lucas Woodward Winner of Orchestrator of the Year, Developer (2025) LinkedIn - https://www.linkedin.com/in/lucas-woodward-the-dev ...

I really like the layout, it's shown there is a lot of the Genesys Community site that I wasn't aware of or really engaging with. But this new home page is great for having an overview of everything. ------------------------------ Nicholas Squires ...

. ------------------------------ Renildo Santos ------------------------------

Hi Shyam S , From what I understand, you are using a Bot Flow , which is designed specifically for voice . For messaging channels , the recommended approach is to use Digital Bot Flows - and this does require the appropriate license. Documentation: ...