Genesys Casual

We're excited to recognize April's newest headliner and Rockstar of the Month... @Phaneendra Avatapalli ! Phaneendra stands out as a top contributor in the Genesys Main Community, consistently going above and beyond to support others. ...

Happy April, my favorite community! Since we had a tech-focused QOTM last month, we thought we'd have a little fun with this month's question, while still highlighting what you do everyday. So here goes: If your contact center had a theme song, ...

My Favorite Community Peeps! I was reminiscing on how amazing you all are and that got me to thinking: What's a change you've made or action you've taken to improve CX or EX in the past year that you're most proud of - and why? What makes it stand ...

Hi, For me it's Right Now - Van Halen, because "Don't wanna wait 'til tomorrow, Why put it off another day?" Just a quick reminder to prioritize today's tasks and avoid postponing what can be completed now. ------------------------------ Camila ...

Congrats! ------------------------------ Natasha Schwertley Engagement Lead, CX Advisory ------------------------------

My baby of 4 months old 😀 ------------------------------ Rafael Gomez Sanchis ------------------------------ ...

just a bit longer and then hopefully this will be ours. On the plus side, plenty of things to do for the Maestro badge... ------------------------------ Waqar Ahmed Senior Project Manager ------------------------------

@Vasylyna Gumel , what do they usually do while you work? ------------------------------ Claudio Esposito Manager Professional Services ------------------------------

Interesting read. Nothing has been passed yet but good to be aware of what's on the radar. Will impact BPOs for sure. The FCC Just Made Offshore Call Centers a Boardroom Problem New proposed rules on offshoring are forcing CX leaders to rethink data, ...

Congratulations! ------------------------------ Vasylyna Gumel Senior CX Advisory Consultant ------------------------------

Congrats @Hercules Ferreira! ------------------------------ Hugo LE GUERN Solutions Head ------------------------------

I'm so jealous that I'm not going hahaha ------------------------------ Cesar Padilla INDRA COLOMBIA ------------------------------

Hi Daniel, I can now say from experience that I've had a few activities that have registered and passed through & updated really swift; sometimes almost instantly but then I've had others (this included) which has taken over a week. If you are ...

Great advice, I have started to take a 10-15 min walk when time permits. ------------------------------ Evan Feick Sr Technical Account Manager ------------------------------