Genesys Casual

Hello all you super fans! I'm so excited to introduce the Genesys Community's Rockstar for June because it's the first time we've introduced a Rockstar that is also a GENESYS MAESTRO! Friends, when I tell you it's very difficult to become a Maestro ...

Great work Chris!! Congrats! ------------------------------ Hercules Ferreira Senior Technical Account Manager ------------------------------

Hi everyone@ If I could instantly become an expert in any skill, it would be mastering the art of influencing and inspiring people. In Customer Success, every conversation is an opportunity to help customers unlock more value, adopt new ...

My three emojis for the first months of 2026 would be: 🔥🤹‍♂️🚀 🔥 because everything kicked off with intensity, 🤹‍♂️ because it's been all about juggling a lot at once, 🚀 because despite the chaos, the momentum and growth haven't stopped. ...

Congrats team !! ------------------------------ Carlos Gutierrez Solution Consultant ------------------------------

For interaction related issues, Flow Execution History is often my starting point. Since its introduction a couple of years ago, it has become an extremely valuable tool for understanding exactly what happened during an interaction and which path was ...

Interesting. Following this thread to capture some ideas. ------------------------------ Att, Breno Canyggia Ferreira Marreco ------------------------------

Fun question! I start every day with 30 minutes of yoga. It's the first thing I do after getting up, is early enough that it's uninterrupted by the kids (during the week at least), and is a great way to ease into the day. I follow that with some warm ...

I know it's not an auto-save function per se, but when that happens, and you open your flow again, prior to the changes, there is usually a message saying that there had been a flow change a few minutes ago. If you click on that it will give you the flow ...

congrats kaio! ------------------------------ April Mira Mae Sola Senior Operations Specialist, CS Operations ------------------------------

Hey Ritchie, We've only recently got back into cruising, since after doing an Alaska cruise some years ago, we agreed that the quick port turn arounds weren't for us at the time. But now we're a little older, we've just done two over the last six months, ...

We went to the mall and participated in Easter egg hunts. Better than expected, kkkkkk. ------------------------------ Juliano Fernandes Mendes Pimentel De Paiva Genesys Analyst ------------------------------

Thanks for the heads up!!! ------------------------------ Juliano Fernandes Mendes Pimentel De Paiva Genesys Analyst ------------------------------

Dark mode 😬 ------------------------------ Felipe Costa de Araujo ------------------------------ ...