Genesys Casual

Let's have some fun reminiscing for the August Question of the Month. I have a feeling this question might bring up a lot of laughs! What's one thing you thought was true as a kid that turned out to be completely false? I'll go first - I thought ...

Why did the Architect flow go to therapy? Because every relationship eventually followed the Failure path , its variables had serious trust issues, and whenever someone asked how it felt… it returned "No Input." 😂 At least the therapist ...

Mine was that eating mango with milk could make you seriously ill-or even kill you! 🥭🥛 Growing up in Brazil, I heard this warning so often from adults that I never even questioned it. For years, mango and milk seemed like a forbidden ...

Com certeza!!!! ------------------------------ Marcelo Breda SOLUTION ARCHITECT SR ------------------------------

I have never been, but hands-on training sounds like a big win for me. ------------------------------ Jeff Werner Software Engineer - Interactive Northwest, Inc ------------------------------

"All you need is Love"...and the beach!!! ------------------------------ Marcelo Breda SOLUTION ARCHITECT SR ------------------------------

Nice! Very good Phaneedra! Thanks a lot!!! ------------------------------ Marcelo Breda SOLUTION ARCHITECT SR ------------------------------

Late reply... for me it will be Hotel California and reason for selecting this is the following line in lyrics " You can check out any time you like, but you can never leave" ------------------------------ Manish Suryavanshi Lead Consultant ------ ...

If I could improve one thing in customer experience today, it would be context continuity. Customers shouldn't have to repeat their story every time they switch channels or call back. A truly unified journey - where IVR, agents, bots, and history all ...

Another metrics I want to see is failed summary generation. This will help the admin team to be pro-active investigate the issue instead of waiting for agents to submit a case. ------------------------------ Vincent Sabolboro Genesys Cloud SME - ...

Cesar Padilla Thank you🙏🏻 ------------------------------ Phaneendra Technical Solutions Consultant ------------------------------ ...

Thank you to everyone that participated in the Spot Genesys Challenge! I loved seeing your great swag collections and Genesys event memories. This thread is now closed and badges will go out this week! Keep an eye out for more opportunities to connect ...

That honestly seems like the best way with AI. There is just too many things out there, using it the way you have highlighted is exactly I how I use it as well. At least for now, that seems to be the way I find useful. ------------------------------ ...

Hello Paul, My first job after university was with Genesys (Saint John, New Brunswick, Canada) in August 2005. I started with Tech Support (I supported pretty much all the products we had back then : Framework, T-Server later SIP Server, CCPulse, CCAnalyzer, ...