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Discussion Thread 1

For Orchestrators, what activities add points?

Discussion Thread 1

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Discussion Thread 1

Conditional Group Activation vs Overflow Queue

Discussion Thread 3

Conditional Group Activation

Discussion Thread 2

How do I automate things that require user context?

Discussion Thread 1

Readback of Numbers using AI Guide

Discussion Thread 1

Last Chance to Go for the Gold!

Discussion Thread 0

Update to duration property validation in Worktype create and update APIs

Discussion Thread 0

Javascript SDK - Move ApiClient's UseLegacyParameterFilter default value to false, for correct API Query Parameter Processing (boolean, integer, number)

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Authentic Leadership in the Age of AI

As AI moves from pilots to production, CX and contact centre leaders are being asked to do more than deploy technology. They are being asked to: Move faster Deliver efficiency and loyalty Protect trust and brand reputation Support frontline teams through change ...

 03-05-2026 | 12:00 - 13:00 ET