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Discussion Thread 1

Priorioty settings for live channels and email

Discussion Thread 1

Voice Bot conversation not appearing in Salesforce Transcript tab

Discussion Thread 1

Agent Checklists

Discussion Thread 2

(2)No script appears in Web Messaging monitoring.

Discussion Thread 1

IP addresses for the firewall allowlist

Library Entry

Administrators can now search content from HTML emails

In this video @Fegy Simon talks about how Administrators can now search content from HTML emails Genesys Cloud now allows users to search for words and phrases across both the subject and body of an email in HTML format, making it easier to locate relevant interactions. Previously,...

Library Entry - File

DemoChat.zip

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RE: iOS Compiling issue with new Mobile Messenger SDK version 1.19.0

2 attachments

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Macys Podfile(lock).txt

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Messenger support for list picker

In this video @Brian Feeney talks about the new enhancement within Messenger to support list picker Administrators can now enable list picker support in Genesys Messenger to provide bot participants with structured, guided choices during conversations. Bot authors can...