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Vincent Sabolboro

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RE: New Courses on LAM Powered Agentic Virtual Agents

Posted By Vincent Sabolboro 04-28-2026 15:56
Found In Egroup: Certification and Training \ view thread
@Robert Sterner both courses are behind paid subscription? or accessible with just a Beyond account? ------------------------------ Vincent Sabolboro Genesys Cloud SME ------------------------------

RE: Looking for way to see the total number of Genesys interaction for the past year.

Posted By Vincent Sabolboro 04-06-2026 14:18
Found In Egroup: Genesys Cloud - Main \ view thread
Thank you @Kaio Oliveira for the clarification, much appreciated. ------------------------------ Vincent Sabolboro Genesys Cloud SME ------------------------------

RE: Looking for way to see the total number of Genesys interaction for the past year.

Posted By Vincent Sabolboro 04-06-2026 14:05
Found In Library: Genesys Cloud - Main

RE: Looking for way to see the total number of Genesys interaction for the past year.

Posted By Vincent Sabolboro 04-06-2026 14:05
Found In Egroup: Genesys Cloud - Main \ view thread
Hi @Kaio Oliveira, thank you for providing screen capture. I cannot set my filter like what you did, the calendar would adjust to a month. ------------------------------ Vincent Sabolboro Genesys Cloud SME ------------------------------

RE: Looking for way to see the total number of Genesys interaction for the past year.

Posted By Vincent Sabolboro 04-06-2026 10:47
Found In Egroup: Genesys Cloud - Main \ view thread
Hi @Kaio Oliveira, How did you change your filter from day/week/months to a year? Below are the available presets on my Org. PRESETS Current interval Today Yesterday This week Last week Previous 7 days This month This month by week Last month Previous 30 days Previous 3 months Interval Day Week Month ...

RE: New popup text?

Posted By Vincent Sabolboro 03-17-2026 10:06
Found In Egroup: Genesys Cloud - Main \ view thread
@Jason Kleitz, is the pop-up message and the best practices you shared are just workaround while product owner is working on a fix? ------------------------------ Vincent Sabolboro Genesys Cloud SME ------------------------------

RE: New UI - Menu or search?

Posted By Vincent Sabolboro 03-09-2026 10:27
Found In Egroup: Genesys Cloud - UI New Features \ view thread
Just added my vote to the idea. Thank you @Brian Jones. ------------------------------ Vincent Sabolboro Genesys Cloud SME ------------------------------

RE: New UI - Menu or search?

Posted By Vincent Sabolboro 03-09-2026 10:15
Found In Egroup: Genesys Cloud - UI New Features \ view thread
I use search if I do not know where to find the option, I navigate if I always use the option like Analytics Workspace. Agree, having a "favorites" or pinned sections would be great so I do not have navigate to Analytics every time I change screen. ------------------------------ Vincent Sabolboro ...

RE: COMMUNITY AWARDS are ANNOUNCED!!!

Posted By Vincent Sabolboro 02-03-2026 10:09
Found In Egroup: Genesys Casual \ view thread
Congratulations to all the winners, ------------------------------ Vincent Sabolboro Genesys Cloud SME ------------------------------

RE: BOT containment success metrics

Posted By Vincent Sabolboro 01-30-2026 09:13
Found In Egroup: Genesys Cloud - Main \ view thread
Hi @Shauna Gibson Not a direct answer to your question, Did you try to check Virtual agent bot. You can update your exiting bot to virtual agent bot and get more stats. Downside is a cost is involve for each interaction. ------------------------------ Vincent Sabolboro Genesys Cloud SME -------- ...

RE: Screen Recording Not Capturing for Some Agents Despite Latest GCBA Version

Posted By Vincent Sabolboro 01-30-2026 09:09
Found In Egroup: Genesys Cloud - Main \ view thread
Hi @Gary Pinnock Please the link below to similar discussion, a community member recommended some registry settings. Hope this helps. https://community.genesys.com/discussion/edge-143-breaking-gcba-screen-recording-heres-the-fix-local-network-access-registry-keys ------------------------------ ...

RE: Fetch Call Summary after call completion in a flow.

Posted By Vincent Sabolboro 01-14-2026 09:46
Found In Egroup: Genesys Cloud - Main \ view thread
@Priyesh Mehrotra Try checking "Set Post-Flow" action if this will meet your requirement. https://help.mypurecloud.com/articles/set-post-flow-action/ ------------------------------ Vincent Sabolboro Genesys Cloud SME ------------------------------

RE: Which Client was used to handle an interaction

Posted By Vincent Sabolboro 10-05-2025 21:27
Found In Egroup: Genesys Cloud - Main \ view thread
Hi, An idea has been submitted that requires community feedback, DARAR-I-1935 ------------------------------ Vincent Sabolboro Genesys Cloud SME ------------------------------

RE: Outbound Dialer - How many calls is it dialling?

Posted By Vincent Sabolboro 09-04-2025 18:38
Found In Egroup: Genesys Cloud - Main \ view thread
Hi @Vikas Dhall You can also using interaction and search for the campaign name if these are voice campaigns. For SMS, you will not see actual since end status is already populated ------------------------------ Vincent Sabolboro Genesys Cloud SME ------------------------------

RE: Outbound Dialer - How many calls is it dialling?

Posted By Vincent Sabolboro 09-02-2025 18:46
Found In Egroup: Genesys Cloud - Main \ view thread
Hi @Vikas Dhall That would be dialing 10 contacts at the same time. ------------------------------ Vincent Sabolboro Genesys Cloud SME ------------------------------

RE: Outbound Dialer - How many calls is it dialling?

Posted By Vincent Sabolboro 09-02-2025 18:21
Found In Egroup: Genesys Cloud - Main \ view thread
Hi @Vikas Dhall Should be something like this ------------------------------ Vincent Sabolboro Genesys Cloud SME ------------------------------

RE: Outbound Dialer - How many calls is it dialling?

Posted By Vincent Sabolboro 09-02-2025 10:18
Found In Egroup: Genesys Cloud - Main \ view thread
HI @Vikas Dhall Click on the name of the campaign then check the value of field "Outbound Lines Distribution ". You have option by lines or by Weight. https://help.mypurecloud.com/articles/create-predictive-dialing-campaign/ ------------------------------ Vincent Sabolboro Genesys ...

RE: Outbound Dialer - How many calls is it dialling?

Posted By Vincent Sabolboro 08-29-2025 10:00
Found In Egroup: Genesys Cloud - Main \ view thread
Hi @Vikas Dhall You can see the call count in "Outbound --> campaign management -->" ------------------------------ Vincent Sabolboro Genesys Cloud SME ------------------------------

RE: UI > New Genesys UI Navigation > Enable

Posted By Vincent Sabolboro 08-25-2025 11:25
Found In Egroup: Genesys Cloud CX - Beta HQ \ view thread
Hi @Aaron Montanari Appreciate you for sharing the fix. Also, you can provide this as feedback. ------------------------------ Vincent Sabolboro Genesys Cloud SME ------------------------------

RE: Use "Collect Input" action To Capture Input

Posted By Vincent Sabolboro 05-27-2025 17:06
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Niel, I checked the variable and only getting the 1st digit. I have reached out to the sending party what are they seeing on the PCAP from their end. ------------------------------ Vincent Sabolboro Genesys Cloud SME ------------------------------