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Vincent Sabolboro

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RE: BOT containment success metrics

Posted By Vincent Sabolboro 01-30-2026 09:13
Found In Egroup: Genesys Cloud - Main \ view thread
Hi @Shauna Gibson Not a direct answer to your question, Did you try to check Virtual agent bot. You can update your exiting bot to virtual agent bot and get more stats. Downside is a cost is involve for each interaction. ------------------------------ Vincent Sabolboro Genesys Cloud SME -------- ...

RE: Screen Recording Not Capturing for Some Agents Despite Latest GCBA Version

Posted By Vincent Sabolboro 01-30-2026 09:09
Found In Egroup: Genesys Cloud - Main \ view thread
Hi @Gary Pinnock Please the link below to similar discussion, a community member recommended some registry settings. Hope this helps. https://community.genesys.com/discussion/edge-143-breaking-gcba-screen-recording-heres-the-fix-local-network-access-registry-keys ------------------------------ ...

RE: Fetch Call Summary after call completion in a flow.

Posted By Vincent Sabolboro 01-14-2026 09:46
Found In Egroup: Genesys Cloud - Main \ view thread
@Priyesh Mehrotra Try checking "Set Post-Flow" action if this will meet your requirement. https://help.mypurecloud.com/articles/set-post-flow-action/ ------------------------------ Vincent Sabolboro Genesys Cloud SME ------------------------------

RE: Which Client was used to handle an interaction

Posted By Vincent Sabolboro 10-05-2025 21:27
Found In Egroup: Genesys Cloud - Main \ view thread
Hi, An idea has been submitted that requires community feedback, DARAR-I-1935 ------------------------------ Vincent Sabolboro Genesys Cloud SME ------------------------------

RE: Outbound Dialer - How many calls is it dialling?

Posted By Vincent Sabolboro 09-04-2025 18:38
Found In Egroup: Genesys Cloud - Main \ view thread
Hi @Vikas Dhall You can also using interaction and search for the campaign name if these are voice campaigns. For SMS, you will not see actual since end status is already populated ------------------------------ Vincent Sabolboro Genesys Cloud SME ------------------------------

RE: Outbound Dialer - How many calls is it dialling?

Posted By Vincent Sabolboro 09-02-2025 18:46
Found In Egroup: Genesys Cloud - Main \ view thread
Hi @Vikas Dhall That would be dialing 10 contacts at the same time. ------------------------------ Vincent Sabolboro Genesys Cloud SME ------------------------------

RE: Outbound Dialer - How many calls is it dialling?

Posted By Vincent Sabolboro 09-02-2025 18:21
Found In Egroup: Genesys Cloud - Main \ view thread
Hi @Vikas Dhall Should be something like this ------------------------------ Vincent Sabolboro Genesys Cloud SME ------------------------------

RE: Outbound Dialer - How many calls is it dialling?

Posted By Vincent Sabolboro 09-02-2025 10:18
Found In Egroup: Genesys Cloud - Main \ view thread
HI @Vikas Dhall Click on the name of the campaign then check the value of field "Outbound Lines Distribution ". You have option by lines or by Weight. https://help.mypurecloud.com/articles/create-predictive-dialing-campaign/ ------------------------------ Vincent Sabolboro Genesys ...

RE: Outbound Dialer - How many calls is it dialling?

Posted By Vincent Sabolboro 08-29-2025 10:00
Found In Egroup: Genesys Cloud - Main \ view thread
Hi @Vikas Dhall You can see the call count in "Outbound --> campaign management -->" ------------------------------ Vincent Sabolboro Genesys Cloud SME ------------------------------

RE: UI > New Genesys UI Navigation > Enable

Posted By Vincent Sabolboro 08-25-2025 11:25
Found In Egroup: Genesys Cloud CX - Beta HQ \ view thread
Hi @Aaron Montanari Appreciate you for sharing the fix. Also, you can provide this as feedback. ------------------------------ Vincent Sabolboro Genesys Cloud SME ------------------------------

RE: Use "Collect Input" action To Capture Input

Posted By Vincent Sabolboro 05-27-2025 17:06
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Niel, I checked the variable and only getting the 1st digit. I have reached out to the sending party what are they seeing on the PCAP from their end. ------------------------------ Vincent Sabolboro Genesys Cloud SME ------------------------------

RE: Use "Collect Input" action To Capture Input

Posted By Vincent Sabolboro 05-27-2025 11:01
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Niel, Good day. I will test the steps you provided and will get back to you. ------------------------------ Vincent Sabolboro Genesys Cloud SME ------------------------------

RE: Use "Collect Input" action To Capture Input

Posted By Vincent Sabolboro 05-26-2025 10:58
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Niel, I'm exploring options two options. External system initiates a call. I was considering using the "collect input" action to capture a 6-digit DTMF input. However, during my testing, it seems that only the first digit is being captured, even though I've set the digit length accordingly. ...

RE: Use "Collect Input" action To Capture Input

Posted By Vincent Sabolboro 05-23-2025 21:20
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Niel I am thinking we can also do a data action and pass the value. ------------------------------ Vincent Sabolboro Genesys Cloud SME ------------------------------

RE: Use "Collect Input" action To Capture Input

Posted By Vincent Sabolboro 05-23-2025 10:36
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Niel, The call would be coming from 3rd party external system and yes, pass the value architect to validate value. A value will be generated on each call. I will look at UUI Data if we can use this to pass the value. If I am not mistaken, we need SIP connection between the two systems? ...

Use "Collect Input" action To Capture Input

Posted By Vincent Sabolboro 05-21-2025 15:56
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Community, Good day. I am investigating the possibility of using the Collect Input action to capture a sequence of digits. These digits are system-generated, and the call originates within the system. The input value in the calling string includes a comma (,) to separate DNIS and the ...

RE: Replacement for Genesys Enhanced TTS Due to Deprecation

Posted By Vincent Sabolboro 05-15-2025 15:13
Found In Egroup: Genesys Cloud - Main \ view thread
Thank you all for the responses Looks like we will try out Microsoft Azure voices, I heard lots of good review from the community and companies using this TTS engine. ------------------------------ Vincent Sabolboro Genesys Cloud SME ------------------------------

RE: Replacement for Genesys Enhanced TTS Due to Deprecation

Posted By Vincent Sabolboro 05-12-2025 10:19
Found In Egroup: Genesys Cloud - Main \ view thread
Hi @Robert Wakefield-Carl Thank you for the clarification, much appreciated. Yes you are correct it was not mentioned that we can continue using the same engine with just additional work to be done. ------------------------------ Vincent Sabolboro Genesys Cloud SME -------- ...

Replacement for Genesys Enhanced TTS Due to Deprecation

Posted By Vincent Sabolboro 05-09-2025 17:26
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Community, Good day. Following Genesys' announcement of the deprecation of "Genesys Enhanced TTS" (excluding Polly, which doesn't meet our needs), we are seeking a replacement. We want to engage with the community to understand what alternative solutions you are considering ...

RE: Creates flowcharts of Genesys cloud or PureConnect interaction flow

Posted By Vincent Sabolboro 05-08-2025 14:22
Found In Egroup: Genesys Cloud - Main \ view thread
@Takamune ISHIGE Thank you for adding new feature on the tool, much appreciated. ------------------------------ Vincent Sabolboro Genesys Cloud SME ------------------------------