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Herr Paul Wild

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RE: Xperience - London. 1 week out!

Posted By Paul Wild 04-21-2026 05:37
Found In Egroup: Genesys Cloud - Main \ view thread
Meeting fellow Genesys nerds and seeing what great work everyone is doing.. ------------------------------ Paul Wild Digital Transformation Manager ------------------------------

RE: Enhanced TTS question

Posted By Paul Wild 04-21-2026 05:33
Found In Egroup: AppFoundry: The Genesys Marketplace Experience \ view thread
There are definitely costs for Enhanced TTS. Its my understanding all Enhanced TTS comes at a cost. We started with this within Genesys and we would get billed monthly for usage, but Genesys stopped Microsoft TTS support. So we use Azure and built an integration due to the removal of support within Genesys ...

RE: Enhanced TTS question

Posted By Paul Wild 04-21-2026 05:29
Found In Egroup: AppFoundry: The Genesys Marketplace Experience \ view thread
We've just made the transition and it wasnt so bad for us. What was great was the Enhanced TTS persona we used was from Microsoft. So we just added the Microsoft TTS integration and used the same persona. So our callers had no change in experience.. ------------------------------ Paul Wild Digital ...

Suitable training for engineers that do not have a Beyond license

Posted By Paul Wild 04-21-2026 05:27
Found In Egroup: Certification and Training \ view thread
Are there any resources / free courses i can pull together and create my own learning path for a small group of new Genesys engineers that do not have a Beyond license. So basic support, navigation, some Architect and flow building / support. thanks #Training ------------------------------ Paul ...

RE: April Question of the Month - Earn a new badge!

Posted By Paul Wild 04-21-2026 05:18
Found In Egroup: Genesys Casual \ view thread
Heroes - Bowie. Sums up our front line agents, back office work horses AND all the Genesys admins in engine room orchestrating the whole call centre experience. Plus one of the greatest songs ever.. and any excuse to listen to it again :) ------------------------------ Paul Wild Digital Transformation ...

RE: New Canned Responses Agent-Facing Panel - Upcoming Beta!

Posted By Paul Wild 01-22-2025 04:09
Found In Egroup: Genesys Cloud CX - Beta HQ \ view thread
We would have the same problem. We have 100's of quite long canned responses and this change would make them unreadable. Hopefully there is some common sense here and the text gets wrapped. ------------------------------ Paul Wild ------------------------------

RE: Upcoming Agent UI Changes - Email parking

Posted By Paul Wild 08-07-2024 01:30
Found In Egroup: Genesys Cloud - Main \ view thread
Same. A link to the presentation would be great. thx The one already shared does not have any files I can see. ------------------------------ Paul Wild BCD Travel USA LLC ------------------------------

RE: Aw Snap error

Posted By Paul Wild 08-02-2024 03:01
Found In Egroup: Genesys Cloud - Main \ view thread
Hi, We have found something interesting with this. On the agents affected they had over 20 Chrome tasks running in Task Manager. Usual for us seems to be 12. Even rebooting did not resolve this.. But killing the tasks manually and then restarting had a positive impact. They also had many Performance ...

RE: Users are not able to answer the calls

Posted By Paul Wild 07-17-2024 07:04
Found In Egroup: Genesys Cloud - Main \ view thread
Hi, We are experiencing the same issue. 3000+ agents but only affecting 20-30. Different locations, different desktop setup. Different browsers. We've been monitoring closely with Genesys support and our internal network and IT teams. We had some success with using the super cache, but this is ...

RE: Aw Snap error

Posted By Paul Wild 07-17-2024 06:33
Found In Egroup: Genesys Cloud - Main \ view thread
Logs provided but no solution yet. Its very odd.. tried Edge, Chrome, incognito, clear cache.. etc.. different logins in GC on same PC get same error.. ------------------------------ Paul Wild BCD Travel USA LLC ------------------------------

Cannot accept a call

Posted By Paul Wild 07-03-2024 05:59
Found In Egroup: Genesys Cloud - Main \ view thread
We're seeing some strange activity when our agents are presented with a call. When they click on answer the call does not connect and they go into a not accepting interaction state. We're looking at network, local browser settings, clearing the cache etc, ZScaler etc.. but we cannot seem to ...

Aw Snap error

Posted By Paul Wild 07-03-2024 05:56
Found In Egroup: Genesys Cloud - Main \ view thread
We're seeing users get this error message when they try and do a Content search. The moment they clock on Word or Phrase. Anyone else experiencing this? Not all users, but a lot... thanks, #Unsure/Other ------------------------------ Paul Wild BCD Travel USA ...

RE: Inline images (embedded images in email body)

Posted By Paul Wild 06-07-2024 13:23
Found In Egroup: Genesys Cloud - Main \ view thread
Made me smile - Wild and Crazy guy.. I dont think the problem was fully understood. I suspect even if the image was auto displayed, it would still not show for us. Its being blocked maybe, we have out local IT and network team investigating, but emails without images is HUGE problem for us :)... ...

Inline images (embedded images in email body)

Posted By Paul Wild 05-31-2024 07:42
Found In Egroup: Genesys Cloud - Main \ view thread
We're having huge issues with receiving emails from customers that do not display the image within the body of the email. We've tried everything. We know about the show image button :). We've also tried Chrome settings, Edge etc.. We clear cache regularly. This is a huge problem for us. ...

RE: Email Workbins - Is there a work around?

Posted By Paul Wild 05-23-2024 05:48
Found In Egroup: Genesys Cloud - Main \ view thread
We do it slightly differently. We have 3 'park email' queues. 1 hour, 4 hours and 24 hours. The agent forwards the email to one of these queues and then that email is returned after the set time period. Not ideal, the email reacts based on the queue config. We cannot wait for the Park email launch. ...

Displaying to the agent whether the call is being recorded or not

Posted By Paul Wild 02-07-2024 07:32
Found In Egroup: Genesys Cloud - Main \ view thread
We have an opt in / out policy for our callers. We would like to display to our agents if the call is being recorded or not. I know the secure pause button is there but it is displays even when the caller opts out. Is there a key or variable we can use in our scripter? #Omni-ChannelDesktop/UserInterface ...

RE: Genesys Enhanced TTS audio download

Posted By Paul Wild 02-07-2024 04:23
Found In Egroup: Genesys Cloud - Main \ view thread
I found the name of the voice in Azure so I think this is the solution to follow.. Re record.. thx ------------------------------ Paul Wild BCD Travel Germany GmbH ------------------------------

Genesys Enhanced TTS audio download

Posted By Paul Wild 02-06-2024 05:55
Found In Egroup: Genesys Cloud - Main \ view thread
Has anyone found a way to download the TTS audio used in Architect? We use Genesys Enhanced TTS and I would like to create a WAV file from it. I know from the console this is not possible, but anyone else needed to do this and found a way that keeps the quality high? thx #ArchitectureandDesign ...

RE: Limit of 500 ACD Skills per Org

Posted By Paul Wild 01-19-2024 07:20
Found In Egroup: Genesys Cloud - Main \ view thread
We have been told that 500 is going to be the new hard limit, no exception and our Genesys PS will not create 501 skills for us on the Org as they do not know what will happen. ------------------------------ Paul Wild BCD Travel Germany GmbH ------------------------------

Limit of 500 ACD Skills per Org

Posted By Paul Wild 01-18-2024 13:00
Found In Egroup: Genesys Cloud - Main \ view thread
Has anyone reached the 500 skills limit for an Org? Isnt this limit far too small for some of the larger call centres? Other interesting limit is the 10,000 queues. Seems like a lot but for large organisations this could easily be reached.. thoughts? #SystemAdministration ...