Hi Folks,

While we wait for the email parking feature to be released (DIG-I-19) we are looking for a work around for the lack of work bin functionality in GC email handling.

How have other organisations dealt with a 'work bin' / 'email parking' use case in Genesys Cloud?   

Thanks!

Yes, we are in a holding pattern.   I usually suggest replying to the customer and cc'ing another GCx email that goes into a queue that either allows manual assignment or use a moniker in the agent signature to allow preferred-agent routing.  You can use an in-queue Email flow to route out of that queue and agent after a set period.   You could even have the agent set the recall time in the subject by the number of days to "park" the email.

Hi Folks,

While we wait for the email parking feature to be released (DIG-I-19) we are looking for a work around for the lack of work bin functionality in GC email handling.

How have other organisations dealt with a 'work bin' / 'email parking' use case in Genesys Cloud?   

Thanks!

Thanks Robert.  We'll test it out & run it past our stakeholders.


Anyone else have have some workaround ideas?

#Email
#EmailFunctionality

Yes, we are in a holding pattern.   I usually suggest replying to the customer and cc'ing another GCx email that goes into a queue that either allows manual assignment or use a moniker in the agent signature to allow preferred-agent routing.  You can use an in-queue Email flow to route out of that queue and agent after a set period.   You could even have the agent set the recall time in the subject by the number of days to "park" the email.

Hi Folks,

While we wait for the email parking feature to be released (DIG-I-19) we are looking for a work around for the lack of work bin functionality in GC email handling.

How have other organisations dealt with a 'work bin' / 'email parking' use case in Genesys Cloud?   

Thanks!

Hi Folks,

While we wait for the email parking feature to be released (DIG-I-19) we are looking for a work around for the lack of work bin functionality in GC email handling.

How have other organisations dealt with a 'work bin' / 'email parking' use case in Genesys Cloud?   

Thanks!

Thank you for posting this, Joel. We will be integrating email soon and had wondered about this very thing.

Tagging @Rechelle McConnell@Christle Miclat to keep eyes on for workarounds until the update. 

Hi Folks,

While we wait for the email parking feature to be released (DIG-I-19) we are looking for a work around for the lack of work bin functionality in GC email handling.

How have other organisations dealt with a 'work bin' / 'email parking' use case in Genesys Cloud?   

Thanks!