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Ms. Rainbow Soo

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RE: Announcement: My Activity page will move to User Home

Posted By Rainbow Soo 04-20-2026 13:59
Found In Egroup: Genesys Cloud - UI New Features \ view thread
Hi Gary, I've one more question. Since the "Insights" tab on My Activity page will be moved under "Performance Management" as a new sub-menu "Scorecard Insights", will there be an option or permission to control its visibility? Thanks ------------------------------ Rainbow Soo Software Engineer ...

RE: Coming Soon: Refresh of Architect UI with Dark Mode!

Posted By Rainbow Soo 04-16-2026 15:19
Found In Egroup: Genesys Cloud - UI New Features \ view thread
Hi Lisa, Thank you for the heads-up on the upcoming UI change in May. I have a few questions: Will there be a beta version available? Will dark mode be available across all screens in Architect? I noticed a "New UI" toggle in the upper-right (image below). Is this intended for individual users ...

RE: Announcement: My Activity page will move to User Home

Posted By Rainbow Soo 04-16-2026 14:27
Found In Egroup: Genesys Cloud - UI New Features \ view thread
Thanks Gary, this helps! ------------------------------ Rainbow Soo Software Engineer ------------------------------

RE: Announcement: My Activity page will move to User Home

Posted By Rainbow Soo 04-15-2026 16:21
Found In Egroup: Genesys Cloud - UI New Features \ view thread
Thanks for the clarification. I'm actually referring to the icon in the upper-left corner (shown below) When clicking that icon, which page will it navigate to in the new UI? It navigates to My Activity currently. ------------------------------ Rainbow Soo Software Engineer ---------------------- ...

RE: Announcement: My Activity page will move to User Home

Posted By Rainbow Soo 04-15-2026 14:18
Found In Egroup: Genesys Cloud - UI New Features \ view thread
Hi Gary, Thank you for the update. Regarding enablement control, will there be a beta version? Or will there be an option to toggle this UI change on/off so we can enable it when we're ready? Additionally, when clicking the Genesys icon in the upper-left corner, it currently navigates to the "My Activity" ...

RE: Questions on User Settings Menu UI Changes

Posted By Rainbow Soo 04-07-2026 23:53
Found In Egroup: Genesys Cloud - UI New Features \ view thread
Hi Zoltan, Following up on my previous questions from last week. With the release scheduled for 4/20 (less than 2 weeks away), we're looking to finalize our assessment and would really appreciate your guidance. In addition to the earlier questions, could you share a screenshot of the Preferences ...

RE: Prepare for Upcoming Screen Recording Access Control Improvements

Posted By Rainbow Soo 04-07-2026 15:57
Found In Egroup: Workforce Engagement Management \ view thread
Hi Daniel, Thanks for the heads up. Since this introduces a few changes to how screen recording access control behaves-particularly around division awareness-we'd like to evaluate it as early as possible. Will there be any opportunity for early access, such as a beta or limited availability (LA) ...

Announcement: My Activity page will move to User Home

Posted By Rainbow Soo 04-06-2026 15:34
Found In Egroup: Genesys Cloud - UI New Features \ view thread
Hi, I noticed the following announcement today: My Activity page will move to User Home https://help.genesys.cloud/announcements/genesys-cloud/my-activity-page-will-move-to-user-home/ I have a few questions and would appreciate any additional details: What is the planned release timeline for ...

RE: Questions on User Settings Menu UI Changes

Posted By Rainbow Soo 04-02-2026 16:20
Found In Egroup: Genesys Cloud - UI New Features \ view thread
Hi Zoltan, Thanks for the updates and documentation. I'd like to confirm a few details to avoid assumptions and properly assess any potential agent impact. 1. User Profile Icon Placement Can you confirm the User Profile icon will remain in the upper-right corner with no change in placement? ...

RE: Redesigned call indicator

Posted By Rainbow Soo 03-31-2026 14:35
Found In Egroup: Genesys Cloud - UI New Features \ view thread
Hi, In addition to the before/after screenshots, could you also share: The planned release timeline Whether there will be any enablement controls (e.g., admin toggles or permissions) to help manage rollout Thanks! ------------------------------ Rainbow Soo Software Engineer -------------- ...

RE: Questions on User Settings Menu UI Changes

Posted By Rainbow Soo 03-30-2026 17:24
Found In Egroup: Genesys Cloud - UI New Features \ view thread
Hi Zoltan, just checking in on the GA timeline for this update-last note mentioned mid-April. Do you have a confirmed date yet? Also, wanted to check if the before-and-after screenshots are available. This will help with our preparation. Thanks! ------------------------------ Rainbow Soo Software ...

RE: Coming soon: Channel‑aware rich text editor and resizable text field in the messaging component

Posted By Rainbow Soo 03-27-2026 14:59
Found In Egroup: Genesys Cloud - UI New Features \ view thread
Hi Máté, We tested the new editor for Whatsapp and noticed an unexpected icon that looks like a microphone. Could you clarify what this icon represents? Thanks ------------------------------ Rainbow Soo Software Engineer ------------------------------

RE: Shared Contact List Across Multiple Campaigns

Posted By Rainbow Soo 03-25-2026 17:46
Found In Egroup: Genesys Cloud - Main \ view thread
Could you please share the planned release timeline? ------------------------------ Rainbow Soo Software Engineer ------------------------------

RE: Coming soon: Channel‑aware rich text editor and resizable text field in the messaging component

Posted By Rainbow Soo 03-16-2026 13:25
Found In Egroup: Genesys Cloud - UI New Features \ view thread
Hi Máté, Thanks for the update. Advancing the release date would actually have a greater impact on our side than deferring it. The week of March 30 gives us about two weeks to prepare, but if it moves to the week before that would leave only about a week, which is not sufficient preparation time for ...

RE: Coming soon: Channel‑aware rich text editor and resizable text field in the messaging component

Posted By Rainbow Soo 03-12-2026 13:20
Found In Egroup: Genesys Cloud - UI New Features \ view thread
Hi Máté , Is there an updated release date? Thank you. ------------------------------ Rainbow Soo Software Engineer ------------------------------

RE: Questions on User Settings Menu UI Changes

Posted By Rainbow Soo 03-09-2026 23:34
Found In Egroup: Genesys Cloud - UI New Features \ view thread
Thank you, Kelly, for sharing the slide deck! I realized I missed one question earlier: will this feature have enablement control? For example, similar to the Navigation UI deployment, will there be a configurable option to toggle the new User Settings Menu UI on or off? ------------------------------ ...

Questions on User Settings Menu UI Changes

Posted By Rainbow Soo 03-05-2026 14:38
Found In Egroup: Genesys Cloud - UI New Features \ view thread
Hi, I'm reaching out regarding the announcement about the upcoming User Settings Menu UI changes. I have a few clarification questions: 1. What is the target release date for these changes? 2. Will there be a beta or early adoption option available for customers who want to test and prepare in ...

RE: **COMING SOON** Start Conversation Modal Accessibility Enhancement for JAWS Support (Targeting December 8)

Posted By Rainbow Soo 11-13-2025 18:36
Found In Egroup: Genesys Cloud - UI New Features \ view thread
Hi Nicholas, I'd like to confirm a couple of points regarding the new Start Conversation UI update: There are no functionality changes other than the UI enhancements, correct? Currently, when agents create an outbound call or email, a default queue is prepopulated. This behavior will ...

International Calling Experience with Dialpad

Posted By Rainbow Soo 08-18-2025 14:22
Found In Egroup: Genesys Cloud - Main \ view thread
Hello everyone, I'm curious to hear about your experiences with making international calls using the dialpad. Currently, before making an international outbound call, we have to use an external tool to search for the country code and then manually enter the complete phone number, such as '+6512342234' ...