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Andrea Nadeau

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RE: Genesys Cloud: Enhancing the new navigation experience with improved accessibility in the user settings menu

Posted By Andrea Nadeau 12-17-2025 11:32
Found In Egroup: Genesys Cloud - Main \ view thread
@Brian Jones Hey! Thanks for the suggestion. I will definitely tap my tam! ------------------------------ Andrea Nadeau Technology Consultant ------------------------------

RE: Genesys Cloud: Enhancing the new navigation experience with improved accessibility in the user settings menu

Posted By Andrea Nadeau 12-17-2025 11:32
Found In Egroup: Genesys Cloud - Main \ view thread
Hey Jason! Thanks for looking into this for me! I'll keep an eye on it ! Happy holidays to you and yours! ------------------------------ Andrea Nadeau Technology Consultant ------------------------------

Genesys Cloud: Enhancing the new navigation experience with improved accessibility in the user settings menu

Posted By Andrea Nadeau 12-15-2025 14:32
Found In Egroup: Genesys Cloud - Main \ view thread
Hello! Does anyone have more info on this announcement ? I could not find it on the roadmap. It looks great, but I will have to recreate the adobe simulations we use for training, so I am trying to get an idea as to when. #Roadmap/NewFeatures ------------------------------ Andrea Nadeau Technology ...

RE: Enable actionable voice notifications

Posted By Andrea Nadeau 12-15-2025 10:36
Found In Egroup: Genesys Cloud CX - Beta HQ \ view thread
Hello! Come check out the convo on the idea for this release. Lots of bugs to report. Add button to one-click answer call from | Genesys Cloud Ideas Portal ------------------------------ Andrea Nadeau Technology Consultant ------------------------------

RE: **COMING SOON** Start Conversation Modal Accessibility Enhancement for JAWS Support (Targeting December 8)

Posted By Andrea Nadeau 12-01-2025 12:10
Found In Egroup: Genesys Cloud - UI New Features \ view thread
Hello @Nicholas Robinson! Hope you had a lovely holiday. Just getting back from my time off. Thanks for your quick response. The image I shared is from my lab environment. I was testing permissions and realized that when i removed the mentioned permissions the new look was applied to my test agent. ...

RE: **COMING SOON** Start Conversation Modal Accessibility Enhancement for JAWS Support (Targeting December 8)

Posted By Andrea Nadeau 11-25-2025 11:27
Found In Egroup: Genesys Cloud - UI New Features \ view thread
Hi Nicholas, Very excited for this change. I was working on removing permissions for the message/webchat/sms button because our end users will not use that feature. I removed the following permissions and when I logged into my test agent this is what I found - see attached image. I saw Darshan had ...

RE: **COMING SOON** Start Conversation Modal Accessibility Enhancement for JAWS Support (Targeting December 8)

Posted By Andrea Nadeau 11-25-2025 11:27
Found In Library: Genesys Cloud - UI New Features

RE: **COMING SOON** Start Conversation Modal Accessibility Enhancement for JAWS Support (Targeting December 8)

Posted By Andrea Nadeau 11-25-2025 09:08
Found In Egroup: Genesys Cloud - UI New Features \ view thread
Also keep in mind that the way the buttons look on the top right menu changes when you zoom out/in. To change have the agent hold down ctrl and hit – on keyboard or navigate to the magnifying glass in the upper right corner in the browser search field. Try zooming in and out on the browser magnify ...

RE: Release: Agent-to-agent consult and warm transfer for messaging interaction

Posted By Andrea Nadeau 11-18-2025 15:52
Found In Egroup: Genesys Cloud - UI New Features \ view thread
Will this release require a log out and log back in for it to get pushed to the end user? Or a refresh? Or just occur upon receiving a consult after the release has been pushed? Thank you! ------------------------------ Andrea Nadeau Technology Consultant ------------------------------

RE: Release: Agent-to-agent consult and warm transfer for messaging interaction

Posted By Andrea Nadeau 11-17-2025 10:15
Found In Egroup: Genesys Cloud - UI New Features \ view thread
Akos - thank you for the information. Does the development team have any videos or clips they can share for our stakeholders? I won't be able to create any materials prior to the release. Thank you! ------------------------------ Andrea Nadeau Technology Consultant ------------------------------

Release: Agent-to-agent consult and warm transfer for messaging interaction

Posted By Andrea Nadeau 11-14-2025 11:09
Found In Egroup: Genesys Cloud - UI New Features \ view thread
Hello! Will the voice components that were originally listed to be included in this release going live next week ? Enhanced voice consult experience and new digital warm transfer feature - Genesys Cloud Resource Center ------------------------------ Andrea Nadeau Technology Consultant -- ...

RE: Genesys Cloud - Version 1.0.0.30630 – Nov 12, 2025

Posted By Andrea Nadeau 11-13-2025 12:12
Found In Egroup: Genesys Cloud - Main \ view thread
Hello! Thank you for your response. Product Support gave me a link to the summary when I asked for more details on the summary. So here we are. The summary states to post on community for more info. ------------------------------ Andrea Nadeau Technology Consultant ------------------------------

Genesys Cloud - Version 1.0.0.30630 – Nov 12, 2025

Posted By Andrea Nadeau 11-13-2025 10:37
Found In Egroup: Genesys Cloud - Main \ view thread
Hello, I am looking for more details on the Media Tier Updates V. 1.0.0.30630. The page provides what is being fixed - link here Version 1.0.0.30630 – Nov 12, 2025 - Genesys Cloud Resource Center but I am seeking more details on each individual update and also the details of the fixes that went into ...

RE: New Start a Conversation Button

Posted By Andrea Nadeau 11-05-2025 08:51
Found In Egroup: Genesys Cloud - Main \ view thread
Hey Jason, thanks for sharing but I do not see the feature I am referring to in my post in the thread shared. **COMING SOON** Start Conversation Modal Accessibility Enhancement for JAWS Support (Targeting November 17) | Genesys Cloud - UI New Features I was advised this will be released closer to ...

New Start a Conversation Button

Posted By Andrea Nadeau 11-04-2025 09:12
Found In Egroup: Genesys Cloud - Main \ view thread
Hello! Excited for the new start a conversation button(s) but curious if you could share a video of what the process looks like after you select the type of convo you would like to start. Thank you! #Roadmap/NewFeatures ------------------------------ Andrea Nadeau Technology Consultant ---------- ...

New Start a Conversation Button

Posted By Andrea Nadeau 11-04-2025 09:10
Found In Egroup: Genesys Cloud CX - Beta HQ \ view thread
Hello, I saw the announcement about the new start a conversation button set-up tentative release date of 11/17/2025. Is there beta for this feature? If not anything beyond the image of the three new buttons vs. the old button with the person+? A video of what it looks like when you click on the start ...

RE: Navigation UI release date

Posted By Andrea Nadeau 09-23-2025 08:53
Found In Egroup: Genesys Cloud CX - Beta HQ \ view thread
Hey Jason, can you confirm that for the 9/29 roll out it will only be added to admin level roles similar to how beta was pushed? This is ideal as we do not plan to add the permissions to agent or supervisor roles until October. ------------------------------ Andrea Nadeau Technology Consultant -- ...

RE: New unified navigation experience coming to Genesys Cloud

Posted By Andrea Nadeau 09-18-2025 09:22
Found In Egroup: Genesys Cloud - UI New Features \ view thread
Following....if it is how Tisa is outlining, that means the UI will change around 9am for us, during a busy period of high-volume calls, resulting in service interrupting for our agents and patients. If the permissions will just appear and convert the UI, could we have it done within a time period in ...

RE: New unified navigation experience coming to Genesys Cloud

Posted By Andrea Nadeau 09-10-2025 10:42
Found In Egroup: Genesys Cloud - UI New Features \ view thread
We have a different program on our end user's computers to comply with Kari's law. Not sure how this collaborate feature would be required to stay due to Kari's law, but its definitely a legit comment. ------------------------------ Andrea Nadeau Technology Consultant ---------------------------- ...

RE: New unified navigation experience coming to Genesys Cloud

Posted By Andrea Nadeau 09-10-2025 10:39
Found In Egroup: Genesys Cloud - UI New Features \ view thread
@Zoltan Juricskay another question. This one is about the pop-up for answering interactions and the not responding pop-up. Current state when you receive a call the pop-up appears right below the queue toggle. When you do not answer the interaction the not-responding pop-up appears right below the queue ...