Genesys Casual

We're excited to recognize April's newest headliner and Rockstar of the Month... @Phaneendra Avatapalli ! Phaneendra stands out as a top contributor in the Genesys Main Community, consistently going above and beyond to support others. ...

Happy April, my favorite community! Since we had a tech-focused QOTM last month, we thought we'd have a little fun with this month's question, while still highlighting what you do everyday. So here goes: If your contact center had a theme song, ...

Love it! I will add anime opening songs. ------------------------------ Le Tan Hoang Tecnical Manager, Vietnam ------------------------------

Like yourself I did wonder how to see a list of users outwith interacting with their posts/replies. If you navigate to the members tab of the relevant community, all members are visible & can search for specific users and add as a contact there. ...

Thanks for your responses everyone! You will be receiving your 5 advocacy points in a few days :) ------------------------------ Nicole Milliken Senior Online Community Video Specialist ------------------------------

Earth Day is coming up next week - April 22! Just curious how people plan to recognize the day. #General ------------------------------ Natasha Schwertley Engagement Lead, CX Advisory ------------------------------

thank you @Phaneendra Avatapalli .....Let wait for more response ------------------------------ Mohan Singh Subject matter expert ------------------------------

@Kaio Oliveira , that's completely understandable. ------------------------------ Claudio Esposito Manager Professional Services ------------------------------

@Serkan Kaya thank you ------------------------------ Phaneendra Technical Solutions Consultant ------------------------------

Hi, Yes, this is a common issue, with a simple solution. Yes, it sometimes, does take time to update the badges ( Producer, Conductor, Composer, Maestro ) however an email to Genesys Orchestrators gets it resolved. Kathryn Verdoni was kind enough ...

My baby of 4 months old 😀 ------------------------------ Rafael Gomez Sanchis ------------------------------ ...

just a bit longer and then hopefully this will be ours. On the plus side, plenty of things to do for the Maestro badge... ------------------------------ Waqar Ahmed Senior Project Manager ------------------------------

Interesting read. Nothing has been passed yet but good to be aware of what's on the radar. Will impact BPOs for sure. The FCC Just Made Offshore Call Centers a Boardroom Problem New proposed rules on offshoring are forcing CX leaders to rethink data, ...

Congrats @Hercules Ferreira! ------------------------------ Hugo LE GUERN Solutions Head ------------------------------