Search

Library Entry - File

Data Action - Mapping Error.png

Library Entry - File

Data Action - Mapping.png

Library Entry

RE: Data Action Failure on Integer Collection

2 attachments

Discussion Thread 1

Higher Limits for Social Listening Topics, data ingestion rules, escalation rules and escalation per minute.

Discussion Thread 1

The FCC's Proposed Rules for Offshore Call Centres

Discussion Thread 4

One small thing that made you smile this week

Discussion Thread 1

Genesys Cloud Knowledge Fabric - integration with Confluence Atlassian

Discussion Thread 2

Questions Regarding Emails

Library Entry

Extended markdown in messaging channels

In this video, @Santosh Bhandari talks about how administrators can now enable a channel-aware markdown editor with a formatting toolbar in the messaging component, making it easier for agents to apply markdown consistently across channels. While web messaging previously supported markdown...

Library Entry

Secure pause available on all call types, not just ACD calls

In this video, @Santosh Bhandari talks about how administrators can now allow agents to use secure pause on all voice calls, including non-ACD calls such as direct inbound and outbound calls and callbacks to DID numbers assigned to outbound campaigns. This update helps agents pause call...