Hello all For me, the most exciting is the Parking social, web, open messages, and SMS. It seems like a simple change that will greatly improve the management of agents with this type of interactions. Regards ------------------------------ Soraya Granda Segovia m ------------------------------

RE: Lifetime Points

Posted By Soraya Granda Segovia 10-15-2025 11:09
Found In Egroup: Genesys Casual \ view thread

Hello all I have the same issue. Regards ------------------------------ Soraya Granda Segovia m ------------------------------

New orchestrators advocacy page is not working properly

Posted By Soraya Granda Segovia 10-15-2025 07:24
Found In Egroup: Genesys Casual \ view thread

Hello all Since the website was updated, I have noticed that it does not add my points. I have sent several emails but have not received a solution yet. Is this a general problem? Regards #CommunityQuestions(Contest,Community,etc.) ------------------------------ Soraya Granda Segovia ...

RE: Next Q&A Show - What AI Topic & Questions Would You Like Covered?

Posted By Soraya Granda Segovia 10-15-2025 07:10
Found In Egroup: Genesys Cloud - Main \ view thread

Hello everyone. We would be very interested in seeing the operation of simultaneous translation in audio calls. Currently, transcription is not sufficient as we need to be able to respond to calls in different languages when the agent does not know that language. Regards ------------------------------ ...

RE: GCAP - Outage

Posted By Soraya Granda Segovia 09-08-2025 09:44
Found In Egroup: Genesys Casual \ view thread

Hi all I have the same issue Regards ------------------------------ Soraya Granda Segovia m ------------------------------

RE: FAN FAVORITE FEATURES – Midyear Challenge Unlocked!

Posted By Soraya Granda Segovia 07-28-2025 14:05
Found In Egroup: Genesys Cloud - Main \ view thread

What Genesys feature rocked your 2025? Predictive Experience Routing (PXR) Why do you love it? Because it it predicts customer needs before they even speak to an agent. Any implementation advice? Integrating historical CX data properly was key. Early on, some routing decisions were off, but ...

RE: July QOTM - Favorite Pic of the Year So Far??

Posted By Soraya Granda Segovia 07-11-2025 09:33
Found In Egroup: Genesys Casual \ view thread

I took this photo of Haedong Yonggungsa Temple on the cliffs of Busan. A place full of beauty and peace. ------------------------------ Soraya Granda Segovia m ------------------------------

RE: Reporting & Analytics Tips and Tricks Contest

Posted By Soraya Granda Segovia 07-02-2025 13:35
Found In Egroup: Genesys Cloud - Main \ view thread

Hello everyone Although it may seem simple, it's important to me. To filter calls that are billable if you pay per answer, you shouldn't use the general abandoned parameter (the abandonment could be done in a survey, for example, and the service could be correct) and use the handling parameter, since ...

RE: See and Redeem your GCAP Points!

Posted By Soraya Granda Segovia 06-29-2025 13:23
Found In Egroup: Genesys Casual \ view thread

Hello all I don't understand the changes being made. Last week, 800 points were required to redeem a Genesys Cloud Learning Subscription. Now, 1,000 points are required. Why are these being changed when the necessary points have already been published? Regards ------------------------------ ...

Error accessing link

Posted By Soraya Granda Segovia 06-23-2025 04:17
Found In Egroup: Genesys Casual \ view thread

Hello all I'm trying to review this topic I've tried checking it but it doesn't seem to be working. Could someone help me? Thanks #CommunityQuestions(Contest,Community,etc.) ------------------------------ Soraya Granda Segovia m ------------------------------

RE: QOTM June: What would you bake for a TV Show?

Posted By Soraya Granda Segovia 06-06-2025 13:13
Found In Egroup: Genesys Casual \ view thread

Hello all If I were to enter a baking competition and be an expert baker I would make a Salzburger Nockerl which is an iconic Austrian dessert, famous for its fluffy and dramatic appearance, resembling the Alps mountains. Regards ------------------------------ Soraya Granda Segovia m ...

RE: If you had an AI Assistant...

Posted By Soraya Granda Segovia 06-06-2025 13:07
Found In Egroup: Workforce Engagement Management \ view thread

Hello all I would call the AI-powered assistant TestingIA and would help me to automatically adapt the tests to be performed and the documentation resulting from these. Regards ------------------------------ Soraya Granda Segovia m ------------------------------

RE: How to make conversations API return consistent and repeatable results?

Posted By Soraya Granda Segovia 05-31-2025 10:08
Found In Egroup: Genesys Cloud - Main \ view thread

Hello all I have a similar problem, but no one has yet been able to tell me a schedule to ensure data consistency. Thanks Regards ------------------------------ Soraya Granda Segovia m ------------------------------

Conversation Detail Job API Batch Schedule

Posted By Soraya Granda Segovia 05-30-2025 12:51
Found In Egroup: Genesys Cloud - Main \ view thread

Hello all We're trying to configure A3S, but we're having trouble with the Conversation Detail Job API schedule. Could you tell us the approximate time the batch stops running so we can perform a dump without data inconsistencies? Thanks Regards #AnalyticsAPI ------------------------------ ...

IP whitelis

Posted By Soraya Granda Segovia 05-28-2025 14:29
Found In Egroup: Genesys Cloud - Developer Community! \ view thread

Hello all I have a question and would like some help. Does the IP whitelist only affect signaling, or does it also filter WebRTC? Thanks Regards #Uncategorized ------------------------------ Soraya Granda Segovia m ------------------------------

RE: QOTM | May: Favorite Employee Experience

Posted By Soraya Granda Segovia 05-27-2025 03:36
Found In Egroup: Genesys Casual \ view thread

Hello all In these 16 years of work, I've encountered many challenges. While I've had many challenges, I believe the greatest challenge will be the one yet to come. Regards ------------------------------ Soraya Granda Segovia m ------------------------------

RE: What Brand Should We Know More About?

Posted By Soraya Granda Segovia 05-27-2025 03:29
Found In Egroup: Genesys Casual \ view thread

Hi all I find Iberdrola's logo very interesting. It expresses in a simple and visual way the company's commitment to generating electricity with clean energy. Regards ------------------------------ Soraya Granda Segovia m ------------------------------

RE: Contest - Name that Weekly Summary

Posted By Soraya Granda Segovia 04-28-2025 06:11
Found In Egroup: Welcome Community \ view thread

"Walking through the cloud" :) ------------------------------ Soraya Granda Segovia m ------------------------------

A3S - Speech Analytics

Posted By Soraya Granda Segovia 04-28-2025 05:51
Found In Egroup: Genesys Cloud - Developer Community! \ view thread

Hello all Is information from speech analytics APIs included in A3S? Thanks Regards #Uncategorized ------------------------------ Soraya Granda Segovia m ------------------------------

Load test

Posted By Soraya Granda Segovia 04-25-2025 13:16
Found In Egroup: Genesys Cloud - Developer Community! \ view thread

Hello all I've opened a ticket to run some load tests on our local network in preparation for our production launch. Since the number of concurrent calls won't exceed the number of agents I've hired, is this considered a load test by support? Thanks Regards #Uncategorized ------ ...

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