There is no FindAudioPrompt expression. There are FindUserPrompt and FindSystemPrompt expressions. Using the prompt directly instead of looking it up with a function will still play it in the currently executing language of the flow. ------------------------------ Melissa Bailey Software Engineer ...

RE: Setting Priority for VM

Posted By Melissa Bailey 02-06-2026 11:58
Found In Egroup: Genesys Cloud - Main \ view thread

If you do the transfer to voicemail (with target type queue) in an in-queue flow it will maintain the priority. Also you cannot create voicemail flows. There is only 1. https://help.genesys.cloud/articles/voicemail-flow-overview/ ------------------------------ Melissa Bailey Software Engineer --- ...

RE: Flow Executions - History not showing the most recent version

Posted By Melissa Bailey 02-02-2026 13:46
Found In Egroup: Genesys Cloud - Main \ view thread

https://help.genesys.cloud/articles/historical-execution-data-overview/ From the 2nd set of notes Genesys Cloud supports returning a maximum of 200 execution data instances per query. It is important to note that Genesys Cloud cannot guarantee that the query returns the most recent 200 execution ...

RE: Resource Center shown an issue in the Storage Calculator section

Posted By Melissa Bailey 01-28-2026 12:22
Found In Egroup: Genesys Cloud - Main \ view thread

See the Was this article helpful? section at the bottom on every page. Click yes or no, then you will see an option to send feedback ------------------------------ Melissa Bailey Software Engineer ------------------------------

RE: Create a option 1 and option 2 in a SMS Messaging flow, should I use a bot or a Decision action?

Posted By Melissa Bailey 11-25-2025 17:43
Found In Egroup: Genesys Cloud - Main \ view thread

Option A is your only choice. Collect Input is not available in SMS flows. There is no Wait for Response action. If you're thinking of Wait for Input, that's only available in digital bot flows. ------------------------------ Melissa Bailey Software Engineer ------------------------------

RE: How can I fix this error "FindUserPrompt' at position 15?

Posted By Melissa Bailey 11-21-2025 17:26
Found In Egroup: Genesys Cloud - Main \ view thread

FindUserPrompt take a string input, not a prompt. You would need to quote the value. However since you already have a prompt, there's no reason to use the find function. https://help.mypurecloud.com/articles/architect-expression-help/ ------------------------------ Melissa Bailey Software ...

RE: Prevent distribution in an in-queue flow

Posted By Melissa Bailey 11-10-2025 10:29
Found In Egroup: Genesys Cloud - Main \ view thread

The only way to do that would be to exit the queue. Transfer to an inbound call flow, call the bot flow, then transfer back to ACD. However that means the caller would lose their place in line and go to the end of the queue. ------------------------------ Melissa Bailey Software Engineer --- ...

RE: Knowledge Vs Intent

Posted By Melissa Bailey 09-25-2025 12:48
Found In Egroup: Genesys Cloud - Main \ view thread

"manager" is one of the escalation phrases that trigger agent escalation. You cannot change those phrases, so the only way to avoid it is to disable agent escalation. If you still want to let your customers to have the option to get to an agent, you can recreate it with an intent. https://help.my ...

RE: Architect flow question - How to capture the ANI and put it on a Interaction log?

Posted By Melissa Bailey 09-16-2025 17:45
Found In Egroup: Genesys Cloud - Main \ view thread

1) Yes 2) No. Call.Ani built in variable in Architect that will have the value of the ani. Flow.ANI is a variable the flow author created, it looks like they wanted to manipulate the value of the ani in some way. https://help.mypurecloud.com/articles/architect-default-variables/ 3) Set participant ...

RE: Flow Outcomes help needed

Posted By Melissa Bailey 09-15-2025 16:28
Found In Egroup: Genesys Cloud - Main \ view thread

Because in call flows the play audio doesn't immediately play, the audio is queued up and played at certain intervals. In your screenshot, the only action that triggers the queued audio to play is the transfer, so both set flow outcomes have already been executed. Put a flush audio action before your ...

RE: Randomizing in Architect flow

Posted By Melissa Bailey 09-11-2025 10:45
Found In Egroup: Genesys Cloud - Main \ view thread

Here's an example using a collection of numbers to try & a loop to go through them. The full expression for Task.phoneToTry is If(Count(Task.phoneNumbers)>1, Task.phoneNumbers[RandomInt(Count(Task.phoneNumbers)-1)], Task.phoneNumbers[0]) The full expression for the update ...

RE: Creating pauses between prompts

Posted By Melissa Bailey 07-09-2025 18:45
Found In Egroup: Genesys Cloud - Main \ view thread

You need to build it in the flow. If in a call flow: If in a bot flow: ------------------------------ Melissa Bailey Software Engineer ------------------------------

RE: TTS for the name Jan instead of the month January

Posted By Melissa Bailey 06-05-2025 11:25
Found In Egroup: Genesys Cloud - Main \ view thread

Out of curiosity, what TTS engine did you change to? This issue happening in the Genesys TTS engine--it's probably not going to be fixed. ------------------------------ Melissa Bailey Software Engineer ------------------------------

RE: Transfer to Flow vs. Transfer to Number

Posted By Melissa Bailey 05-22-2025 13:00
Found In Egroup: Genesys Cloud - Main \ view thread

If you use transfer to flow, you can use dependency tracking to see where a flow is being used and more importantly, Architect will not let you delete a flow while it's still being used by another flow. https://help.mypurecloud.com/articles/dependency-search-tab/ ------------------------------ ...

RE: Nested IF Statements in Architect Expression

Posted By Melissa Bailey 05-21-2025 17:02
Found In Egroup: Genesys Cloud - Developer Community! \ view thread

60 https://help.mypurecloud.com/articles/complex-expression-error/ It will work correctly, just be very careful as you write them. Sometimes it's worth it to break it out into multiple update date statements to be more readable and understandable. ------------------------------ Melissa ...

RE: We have developed New IVR call flow where it can support both english and turkish but unfortunately speech recognition is not working for turkish. As it's working perfectly for english. There was an existing flow for an turkish where it is support tu

Posted By Melissa Bailey 04-17-2025 17:55
Found In Egroup: Genesys Cloud - Main \ view thread

Speech recognition in call flows does not include Turkish. https://help.mypurecloud.com/articles/genesys-cloud-supported-languages/ expand the speech recognition section to see which languages that call flows can do speech rec in. Bot flows can do Turkish (same page, expand the genesys dialog engine ...

RE: Voice Change while playing Dates.

Posted By Melissa Bailey 04-02-2025 10:00
Found In Egroup: Genesys Cloud - Main \ view thread

Correct, the ToAudioX expressions (other than ToAudioTTS) are using runtime data playback using the appropriate system prompts instead of TTS. You can upload your own recordings for the system prompts if you want. Otherwise, stick to the TTS expressions. Note that you will lose the format options that ...

Profile

Melissa Bailey

Contact Details

Melissa Bailey

My Content

RE: How can I ensure that the audio playback is always English, regardless of the selected flow language.?