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Juliano Fernandes Mendes Pimentel De Paiva

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RE: Trivia Tower Meet-n-Greet Winner Announced!

Posted By Juliano Fernandes Mendes Pimentel De Paiva 05-29-2026 17:04
Found In Egroup: Genesys Casual \ view thread
Congrats @Kathryn Verdoni! ------------------------------ Juliano Fernandes Mendes Pimentel De Paiva Genesys Analyst ------------------------------

RE: Introduce Yourself! (New for 2026)

Posted By Juliano Fernandes Mendes Pimentel De Paiva 05-29-2026 17:01
Found In Egroup: Welcome Community \ view thread
Hi @Paulo Stirk. Welcome! ------------------------------ Juliano Fernandes Mendes Pimentel De Paiva Genesys Analyst ------------------------------

RE: What is your favorite movie and song?

Posted By Juliano Fernandes Mendes Pimentel De Paiva 05-29-2026 16:56
Found In Egroup: Genesys Casual \ view thread
Hi @Rajarapu Srikanth! My favorite band is Linkin Park, especially the album Meteora. ------------------------------ Juliano Fernandes Mendes Pimentel De Paiva Genesys Analyst ------------------------------

RE: What is your favorite food?

Posted By Juliano Fernandes Mendes Pimentel De Paiva 05-29-2026 16:55
Found In Egroup: Genesys Casual \ view thread
Hello everyone. My favorite dish is beef ribs. Whether roasted, boiled, or steamed!!! ------------------------------ Juliano Fernandes Mendes Pimentel De Paiva Genesys Analyst ------------------------------

Data Actions vs Native Logic

Posted By Juliano Fernandes Mendes Pimentel De Paiva 05-29-2026 16:52
Found In Egroup: Genesys Casual \ view thread
For orchestration projects, do you rely more on Data Actions/API integrations or native Architect logic? I'm curious how different teams balance external integrations versus keeping everything inside Genesys Cloud. Thank you in advance. #General ------------------------------ Juliano Fernandes Mendes ...

RE: Introduce Yourself! (New for 2026)

Posted By Juliano Fernandes Mendes Pimentel De Paiva 05-28-2026 08:06
Found In Egroup: Welcome Community \ view thread
Hi @Marian Mathews welcom! ------------------------------ Juliano Fernandes Mendes Pimentel De Paiva Genesys Analyst ------------------------------

RE: New Q&A Show: Genesys and AI

Posted By Juliano Fernandes Mendes Pimentel De Paiva 05-28-2026 07:55
Found In Egroup: Genesys Cloud - Main \ view thread
Sensational! ------------------------------ Juliano Fernandes Mendes Pimentel De Paiva Genesys Analyst ------------------------------

RE: GC Outbound Certification

Hi @Kim Brian, Good luck. ------------------------------ Juliano Fernandes Mendes Pimentel De Paiva Genesys Analyst ------------------------------

RE: Studying for Genesys Cloud: AI – GPE & GPR certification exam

Hello @Elisson Fernandes, That's great. ------------------------------ Juliano Fernandes Mendes Pimentel De Paiva Genesys Analyst ------------------------------

RE: WEM - Certification exam

Hi @Stephan Taljaard. I'm also studying for this certification. I'll take advantage of @Melissa Talamonti-Clark. Thank you. ------------------------------ Juliano Fernandes Mendes Pimentel De Paiva Genesys Analyst ------------------------------

Naming Conventions

Posted By Juliano Fernandes Mendes Pimentel De Paiva 05-27-2026 08:11
Found In Egroup: Genesys Casual \ view thread
How do you organize naming conventions for flows, tasks, and variables in your environment? I'm always looking for cleaner ways to keep projects maintainable as they grow. #General ------------------------------ Juliano Fernandes Mendes Pimentel De Paiva Genesys Analyst ------------------------- ...

RE: Introduce Yourself! (New for 2026)

Posted By Juliano Fernandes Mendes Pimentel De Paiva 05-25-2026 20:11
Found In Egroup: Welcome Community \ view thread
Hello @Kyle Ong, welcome! ------------------------------ Juliano Fernandes Mendes Pimentel De Paiva Genesys Analyst ------------------------------

RE: Introduce Yourself! (New for 2026)

Posted By Juliano Fernandes Mendes Pimentel De Paiva 05-25-2026 20:07
Found In Egroup: Welcome Community \ view thread
Hello @Ismail Zniber, welcome! ------------------------------ Juliano Fernandes Mendes Pimentel De Paiva Genesys Analyst ------------------------------

RE: Introduce Yourself! (New for 2026)

Posted By Juliano Fernandes Mendes Pimentel De Paiva 05-25-2026 20:00
Found In Egroup: Welcome Community \ view thread
Hello @Ashish Soyetra, welcome! ------------------------------ Juliano Fernandes Mendes Pimentel De Paiva Genesys Analyst ------------------------------

RE: Introduce Yourself! (New for 2026)

Posted By Juliano Fernandes Mendes Pimentel De Paiva 05-25-2026 19:56
Found In Egroup: Welcome Community \ view thread
Hello @Raja Sridhar Nagella, welcome! ------------------------------ Juliano Fernandes Mendes Pimentel De Paiva Genesys Analyst ------------------------------

Voice Bots or Digital Bots?

Posted By Juliano Fernandes Mendes Pimentel De Paiva 05-25-2026 19:23
Found In Egroup: Genesys Casual \ view thread
What are you working with more these days: voice bots or digital bots? And where do you see the biggest growth happening in the next few years? #General ------------------------------ Juliano Fernandes Mendes Pimentel De Paiva Genesys Analyst ------------------------------

Hidden Gems

Posted By Juliano Fernandes Mendes Pimentel De Paiva 05-22-2026 09:55
Found In Egroup: Genesys Casual \ view thread
Are there any "hidden gem" features in Genesys Cloud that more people should know about? I feel like there are many useful capabilities that don't get enough visibility. There are many features, sometimes some go unnoticed, but they could optimize many things. #General ------------------------------ ...

Most Interesting Project

Posted By Juliano Fernandes Mendes Pimentel De Paiva 05-21-2026 17:16
Found In Egroup: Genesys Casual \ view thread
Without sharing confidential details, what's the most interesting Genesys implementation project you've participated in? I always enjoy hearing real-world use cases. Thank you in advance for your cooperation. #SuccessStories ------------------------------ Juliano De Paiva Genesys Analyst -- ...

RE: World Cup (Football/Soccer)

Posted By Juliano Fernandes Mendes Pimentel De Paiva 05-20-2026 12:57
Found In Egroup: Genesys Casual \ view thread
Always Brazil, even in defeat lol ------------------------------ Juliano De Paiva Genesys Analyst ------------------------------

Hardest Part of Learning Architect

Posted By Juliano Fernandes Mendes Pimentel De Paiva 05-20-2026 12:54
Found In Egroup: Genesys Casual \ view thread
I'm interested to know how everyone's learning journey went with Architect. What was the hardest concept or feature for you to understand at first? For me, some complex call flow logic and reusable tasks took a while to fully click. Curious to hear your experiences. Thank you in advance. #General ...