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Lindsay Scarpaci

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Build Your AI Readiness with New eLearning: AI in Today's Contact Centers!

Posted By Lindsay Scarpaci 01-30-2026 10:24
Found In Egroup: Certification and Training \ view thread
Hi All! 👋 The Genesys Education team is excited to announce the release of a brand-new eLearning course: AI in Today's Contact Centers. This course is designed to help you build a strong, platform-neutral understanding of how AI is shaping modern contact centers. This eLearning is ideal for ...

Watch Now: Digital User Tracking Webinar Recording (Free for a Limited Time!)

Posted By Lindsay Scarpaci 01-27-2026 13:20
Found In Egroup: Certification and Training \ view thread
Digital User Tracking Starting today, we're excited to offer free access to our recorded webinar on Digital User Tracking! The webinar will be available for free through Friday, February 6, 2026 to anyone with an Education account. No account? No problem! You can sign up for free. But hurry, because ...

RE: Ask the Expert - Custom Calculations

Posted By Lindsay Scarpaci 11-12-2025 11:57
Found In Egroup: Certification and Training \ view thread
Hi Ashiesh, good questions! I'm not sure about tricky situations where a formula worked in one view but broke in another other than what's already been shared here - e.g., a custom calculation on the "Offered" count in a Queue performance view works because "Offered" is a valid metric for Queue ...

RE: Ask the Expert - Custom Calculations

Posted By Lindsay Scarpaci 11-12-2025 11:41
Found In Egroup: Certification and Training \ view thread
Hey Brian, thanks for the thoughtful feedback. I love your recommendation that some of these tips would work nicely within the Resource Center articles on Custom Calculations. I'll be sure the right product and documentation folks see your feedback. We'll also be working on adding educational resources ...

RE: Ask the Expert - Custom Calculations

Posted By Lindsay Scarpaci 11-12-2025 11:21
Found In Egroup: Certification and Training \ view thread
Hey Jonathan, I'm glad this post made you aware of this new Analytics feature. Let us know how it goes! Happy custom calculating! ------------------------------ Lindsay Scarpaci Product Manager, Genesys Education Genesys - Employees lindsay.scarpaci@genesys.com ---------------------------- ...

Ask the Expert - Custom Calculations

Posted By Lindsay Scarpaci 11-11-2025 16:32
Found In Egroup: Certification and Training \ view thread
Welcome to the first post in a new series brought to you by the Genesys Education team: Ask the Expert! Read on as Ryan Legner, Principal Product Manager for Analytics, shares answers and insights to commonly asked questions on Custom Calculations, a new Analytics Workspace feature that gives you more ...

New Webinar Recording Available – Genesys Cloud: Native AI, Native Analytics

Posted By Lindsay Scarpaci 10-29-2025 10:20
Found In Egroup: Certification and Training \ view thread
Education is excited to release the recording of last week's webinar: Genesys Cloud: Native AI, Native Analytics! In this session, you'll see how reporting and analytics turn every AI initiative into a measurable success story. You will discover how to connect AI feature usage with real business outcomes, ...

🚀 Updated Journey Management Webinar – See What's New!

Posted By Lindsay Scarpaci 10-13-2025 10:45
Found In Egroup: Certification and Training \ view thread
Genesys Education has just released an updated recording of Journey Management for the Contact Center webinar, and it's packed with exciting new enhancements that make building your journey analysis more intuitive and powerful than ever! 💡 Whether you're new to Journey Management or a ...

Act Now - Beyond's Rule-Based Decisions webinar is free for the next week!

Posted By Lindsay Scarpaci 08-05-2025 11:34
Found In Egroup: Certification and Training \ view thread
Starting today, Beyond is excited to offer free access to our recorded webinar on Rule-Based Decisions! Follow along with Beyond instructors as they walk you through configuration and use of this powerful feature, coming soon. Rule-based decisions is an intelligent decision engine designed to manage ...

🚨 Updated Look, Same Great Insights: Journey Management Courses Just Got a Refresh!

Posted By Lindsay Scarpaci 07-28-2025 12:55
Found In Egroup: Certification and Training \ view thread
Beyond is excited to announce that two Journey Management eLearning courses have been refreshed to reflect the latest JM UI enhancements! 🎉 Updated Courses: Journey Analyzer Journey Analyzer Filters and Connector Settings These updates ensure a seamless learning experience ...

Want to Learn More about AI Studio and AI Guides?

Posted By Lindsay Scarpaci 07-16-2025 13:47
Found In Egroup: Certification and Training \ view thread
🎉 New Webinar Recordings Alert! Dive Into AI Studio + AI Guides in Genesys Cloud Beyond is excited to announce TWO powerful webinar recordings now available for viewing, and they're a perfect pair! Whether you're just getting started or ready to level up your understanding of Agentic AI and the ...

Updated Instructor-Led/Self-Study for Reporting and Analytics

Posted By Lindsay Scarpaci 07-15-2025 17:57
Found In Egroup: Certification and Training \ view thread
The Reporting and Analytics Instructor-Led Training (ILT) and Self-Study course materials have just been refreshed and you won't want to miss what's new! We've updated existing content to make sure your course experience is in keeping with the Genesys Cloud platform, and we've also added brand-new ...

Updated eLearning: Journey Management for Contact Center Optimization

Posted By Lindsay Scarpaci 07-11-2025 12:16
Found In Egroup: Certification and Training \ view thread
If you're loving your journey (pun intended!) with Genesys Cloud Journey Management (GCJM), we've got exciting news! Beyond's eLearning course Journey Management for Contact Center Optimization has just been updated to include recent enhancements that make it even easier to build your customer ...

External Contacts Webinar Recording - FREE until June 12th!

Posted By Lindsay Scarpaci 06-03-2025 09:14
Found In Egroup: Certification and Training \ view thread
Beyond is excited to share the recording of last week's webinar on External Contacts with a sneak peek at the Event Data Platform, available for free until Thursday, June 12th! In this webinar recording, Genesys experts provide a practical overview of the External Contacts feature, managing external ...

Updates to Journey Management: Journey Analyzer eLearning

Posted By Lindsay Scarpaci 04-03-2025 17:19
Found In Egroup: Certification and Training \ view thread
An exciting enhancement to Journey Management was recently released, enabling Journey Management users to configure the date range in journey queries. Choose from preset date ranges, such as yesterday or the last 30 days, or customize a specific date range up to the last 365 days. This feature enables ...

New AND Improved Training for Journey Management

Posted By Lindsay Scarpaci 03-20-2025 11:34
Found In Egroup: Certification and Training \ view thread
Beyond is excited to share two announcements on Journey Management training! New eLearning Genesys Cloud: Journey Management – Understanding Data Behind the Insights provides a deeper look at the event data and data processes that power Genesys Cloud Journey Management. Build your data literacy ...

RE: New eLearning on Journey Management Charts

Posted By Lindsay Scarpaci 01-10-2025 09:40
Found In Egroup: Certification and Training \ view thread
That's great to hear, Carlos! Thank you for your feedback. If you have questions or want to discuss Journey Management further, just reach out! ------------------------------ Lindsay Scarpaci Product Manager, Genesys Beyond Genesys - Employees lindsay.scarpaci@genesys.com ----------------- ...

New eLearning on Journey Management Charts

Posted By Lindsay Scarpaci 12-20-2024 09:33
Found In Egroup: Certification and Training \ view thread
Beyond is excited to announce the release of Genesys Cloud: Journey Management - Journey Analyzer - Building Charts. This new eLearning provides a comprehensive overview of charts in Journey Management. Charts provide valuable insights into customer journeys, enabling you to analyze trends, track ...

Webinar: Enhancing Journey Management Insights with Charts

Posted By Lindsay Scarpaci 11-01-2024 14:01
Found In Egroup: Certification and Training \ view thread
We're excited to share the recording from the latest Beyond webinar: Enhancing Journey Management Insights with Charts! Available to active Beyond learning subscription holders, this offering introduces you to the Journey Management add-on, with an emphasis on the most recent release of Charts. ...

RE: What food reminds you of autumn?

Posted By Lindsay Scarpaci 10-17-2024 12:34
Found In Egroup: Genesys Casual \ view thread
Hands down...apple pie! I seem to be the only person in my house who loves it, so when I make an apple pie, it's all mine! ------------------------------ Lindsay Scarpaci Product Manager, Genesys Beyond Genesys - Employees lindsay.scarpaci@genesys.com ---------------------------- ...