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Mr. Elisson Fernandes

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Posted By Elisson Fernandes 05-12-2026 13:02
Found In Egroup: Genesys Cloud - Main
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Hi @Phaneendra Avatapalli, Excellent idea. Today, we see similar scenarios where agents move between queue time and after-call/admin work, and bringing them back quickly during demand peaks still depends on manual monitoring. Having this kind of functionality would help a lot. ------------------------------ ...
Posted By Elisson Fernandes 05-12-2026 12:48
Found In Egroup: Welcome Community
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Hi @Luiz Santos Bandeira, Welcome! ------------------------------ Elisson Fernandes ------------------------------
Posted By Elisson Fernandes 05-12-2026 12:37
Found In Egroup: Welcome Community
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Hi @Iury Santos, Welcome! ------------------------------ Elisson Fernandes ------------------------------
Posted By Elisson Fernandes 05-12-2026 12:34
Found In Egroup: Welcome Community
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Hi @Kieran Exley, welcome! ------------------------------ Elisson Fernandes ------------------------------
Posted By Elisson Fernandes 05-12-2026 12:27
Found In Egroup: Welcome Community
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Hi @Dominik Buehler, welcome! ------------------------------ Elisson Fernandes ------------------------------
Posted By Elisson Fernandes 05-12-2026 12:01
Found In Egroup: Genesys Cloud - Developer Community!
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Hi @Edgar Dreger, when using Data Actions in digital flows, it's possible to store failure values in variables. However, when a Data Action is used in voice flows, it's not yet possible to map/store those failure values. That said, there is already an idea (INB-I-1498) currently in development to enable ...
Posted By Elisson Fernandes 05-12-2026 11:48
Found In Egroup: Workforce Engagement Management
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Hi @Mateus Nunes, Great ideas, I voted. ------------------------------ Elisson Fernandes ------------------------------
Posted By Elisson Fernandes 05-12-2026 11:26
Found In Egroup: Workforce Engagement Management
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Hi @Marcus Andree, In my case, it would also be Speech and Text Analytics. The difference is that we use it with Triggers to monitor some sensitive topics. When something is detected, we send an email to the responsible team to review it, so we have a chance to act and address the situation before ...
Posted By Elisson Fernandes 05-12-2026 11:03
Found In Egroup: Welcome Community
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Hi @Tom Corsi, welcome! ------------------------------ Elisson Fernandes ------------------------------
Posted By Elisson Fernandes 05-12-2026 10:37
Found In Egroup: Welcome Community
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Hi @Marie-Eleonore Artinano, Welcome! ------------------------------ Elisson Fernandes ------------------------------
Posted By Elisson Fernandes 05-12-2026 10:34
Found In Egroup: Welcome Community
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Hi @Dave Stockdale, Welcome to the community! ------------------------------ Elisson Fernandes ------------------------------
Posted By Elisson Fernandes 05-12-2026 10:17
Found In Egroup: Genesys Cloud - Main
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Hi @Edgar Dreger, Thank you for your vote! ------------------------------ Elisson Fernandes ------------------------------
Posted By Elisson Fernandes 05-11-2026 14:37
Found In Egroup: Genesys Cloud - Main
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Hi @Gabriel Garcia, Thank you! ------------------------------ Elisson Fernandes ------------------------------
Posted By Elisson Fernandes 05-11-2026 13:46
Found In Egroup: Welcome Community
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Hi @Edgar Dreger, Welcome to the community! ------------------------------ Elisson Fernandes ------------------------------
Posted By Elisson Fernandes 05-11-2026 13:07
Found In Egroup: Genesys Cloud - Main
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Hi, @Arthur Pereira Reinoldes One important thing before starting to build the articles is to have very clear objectives for the Copilot. If the intention is for it to work as a guide for agents, the articles need to be objective and precise. In other scenarios, such as messaging, for example, ...
Posted By Elisson Fernandes 05-11-2026 10:52
Found In Egroup: Genesys Casual
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A quick tip in case you haven't seen it yet: on Friday I was checking Orchestrators and noticed that under Capability Accelerator there are two new ones-one related to AVA and another related to STA. I don't usually check that section, but the last time I looked there were only three types. ----- ...
Posted By Elisson Fernandes 05-11-2026 09:53
Found In Egroup: Genesys Cloud - Main
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Hi @Fatih Gegin, Thank you! ------------------------------ Elisson Fernandes ------------------------------
Posted By Elisson Fernandes 05-11-2026 09:51
Found In Egroup: Genesys Cloud - Main
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Hi @Jorge Candia, Thank you for your vote! ------------------------------ Elisson Fernandes ------------------------------
Posted By Elisson Fernandes 05-11-2026 09:12
Found In Egroup: Genesys Cloud - Developer Community!
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The permissions that consume licenses from the legacy Salesforce connector and are assigned to the role are: Integration > Salesforce > All Permissions Integration > Salesforce > Agent For CX Cloud, the permissions are named as follows: Integration > cxCloudSFCore > All Permissions Integration ...
Posted By Elisson Fernandes 05-11-2026 08:52
Found In Egroup: Welcome Community
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Hi @Florin Cosmin Radulescu, welcome to the community! ------------------------------ Elisson Fernandes ------------------------------