Webinar: What Does an Excellent Customer Service Strategy Look Like?

Date: 02 May 2024 Location: Virtual Register Now The bar is set higher than ever for delivering excellent customer service, but where do you start with getting your strategy right when there’s so much to consider? From ever-changing customer expectations and evolving Artificial Intelligence capabilities, to the ongoing debate around self-service and hybrid working, join our webinar to cut through the noise and find out what the experts say you need to prioritise to truly deliver an excellent customer service strategy. Panellists: Dan Pratt, DAP Consultancy Guest Speaker, Genesys Xander Freeman, Call Centre Helper What You Will Learn: How the CX landscape has changed What you need to prioritise How the latest technology can help Quick wins for instant results #Other/NotSure

New Trivia Tower Event: Sustainability

How much do you know about sustainability? This new Trivia Tower will work your knowledge about "going green!" And since Xperience is right around the corner (and also has a sustainability theme around it) we thought this would be the perfect May Trivia Tower content. Winners will get their pick from the Prize Wall!