Genesys Cloud - Main

Agentless Agentic Virtual Agents come in handy when you can use them in outbound flows. How? Think making appointments, gathering information for collections, or creating reservations from start to finish. Sr. AI Partner Architect, @Robert Wakefield-Carl ...

I have many queues and need to add an agent/s to all of them. Is there a fast way to do this outside of API or just manually adding the users? It looks like to me the API would be the fastest way but I just want to make sure there isn't some built in ...

We've also tested the Genesys Cloud desktop application in our environment, and unfortunately it did not resolve the issue. So far, one consistent pattern we've observed is that when Windows does not properly detect the headset, especially on the first ...

Congratulations @Francis Guo ------------------------------ AJAY KUMAR Technical Solutions Consultant 13x Genesys Certified ------------------------------

Ahh ok thank you! ------------------------------ dawn system administrator ------------------------------

We have a team requesting that if there agents are currently on a chat they can take a phone call, but if they are currently on 2 chats they should not be able to take a phone call. I was thinking I could do this by setting a combined label under utilization ...