Genesys Cloud - Main

Hi Vipin Interesting... I'll definitely run some tests. Thanks for sharing. ------------------------------ Kaio Oliveira GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM PS.: I apologize if there are any mistakes in my English; my primary ...

Hi Santiago Even in incoming calls, the call goes through the numbering plan of the site that is associated with your trunk. What you can do is create a mask. In the DID, create, for example, the number "+52 300 000 0000" and associate ...

Hi Diego I don't know much about this feature yet, but see if is shown in the "Operating Console". ------------------------------ Kaio Oliveira GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM PS.: I apologize if there are any mistakes ...

Hi Dave I've s "scripter.Open URL" in the Desktop App X Genesys Cloud . In my case, the width and height properties worked as expected in the browser, but when running the script in the Desktop App the window always opened around 800x600 ...

@Paul Reininger yes queues are in "auto-answer" configuration, and agents have headsets. They were used to predictive campaigns with another solution. ------------------------------ Catherine DUPIRE Customer Success Manager NXO FRANCE SASU ------ ...

This is brilliant. I was hoping there was something along these lines, but this I think will pretty much solve the issue. now I just have to do some testing to create a best practice for them ------------------------------ Nicholas Armaline ------- ...