Genesys Cloud - Main

On this episode of the Genesys Cloud Q&A Show, two Genesys experts, George Ganahl and Patrick Johnson, share demos surrounding the new Agentic Virtual Agent that just went GA this month, and also how to restrict Genesys Cloud UI when using CX Cloud. These ...

Hi Team, I have strange issue on the SIP trunk, the media setting for DTMF Method is RTP Events, whenever i made inbound calls i was able to key in any digit and the IVR will be able to detect all digits. but If i i use the trunk for outbound campaign ...

I'm looking for insights on Genesys Cloud CX as we evaluate a potential transition from a Genesys IWD/on-premise environment. Specifically, I'd appreciate guidance on the following: • Does the cloud platform provide feature parity with the ...

Hello Gerard, Welcome to the Community! I have moved your post to the Genesys Cloud - Main community. I would recommend gather console and network logs to see why the error was triggered. If you need more information and can reproduce this issue, ...

Hello Dave, The modern WebRTC feature ensures that all WebRTC phones in your organization have a compatible configuration for call appearances , which is crucial for the operation of the Active Persistent Connection feature. When you enable modern ...

I don't know the Genesys case number since I can only submit cases via our support partner. A case was opened on 3/5 regarding this. The Genesys engineer also stated that there is no documentation about what that error means. He suggested gathering console ...