Genesys Cloud - Main

In this episode of the Genesys Cloud Q&A Show, we sit down with Anthony Romero and Sanoj George and they demo Apple Messages for Business. They'll be walking through the various features of Apple Messages and how it fits into the bigger picture of the ...

Jason, Thanks a lot. I'd seen this link before, but I didn't read it carefully 😒 The only thing that isn't covered is IPVPN. ------------------------------ Yvgeni Liberman Solutions Architect Mobile +972 52-6344414 Voice ...

when an agent is in a call , is possible to remove or disable the Disconnect option for an agent? Client only wants that customer finish the call not the agent. can be possible? #Omni-ChannelDesktop/UserInterface ------------------------------ ...

We had a similar request @Anna Mazor , and were told to add it as an enhancement request (idea): https://genesyscloud.ideas.aha.io/ideas/INB-I-1419 ------------------------------ Brian T. Jones | Ascension | Senior Specialist - Technology -------- ...

We are having issues with recording not working for some users but others are fine. Is this the same for you or is it not functioning for ALL users? ------------------------------ Dan Sellar Contact Center Manager ------------------------------

Hi Jason, How do you define a variable in Genesys Architect to be system persistent rather than interaction specific? I had thought the default is that a flow variable only exists within the interaction and for the duration of that interaction. If ...