Genesys Cloud - Main

Hey Everyone! Two weeks ago, we asked all of you to submit your fan favorite Genesys Cloud Feature of 2025 . We had some really great responses, thank you!!! There were four (4) features that kept coming up. So now it's time to select which feature ...

Attached the screen snapshot corresponding to the Graph API domain test performed with no errors displayed. ------------------------------ Jorge Marcelo Negri - ------------------------------

I have noticed that the interval column when viewing reports for some reason changes depending on the month I am viewing. For example, When I am looking at the Queue Performance report for our main customer service queue for the month of January, the ...

Thank you, Deborah! 😀 ------------------------------ Dave Whitfield Principal Professional Services Consultant ------------------------------ ...

We had our support ticket resolved. Here's what they were able to find out: "Here was a known issue with a downstream peer of our carrier on Wednesday 2/4/26 at 3:30 pm ET where they were looping calls back to our carrier's network to the calling ANI. ...

Ken, Apologies you will have to use the API (GET /api/v2/users) get the user data then use the import template as a reference to for the CSV structure. ------------------------------ Cameron Online Community Manager/Moderator --------------- ...