Genesys Cloud - Main

For a few years now, Genesys has had "Genesys Cloud Agent Copilot," but get excited because at the end of April 2026, a new Copilot is releasing...and it's all for admins and supervisors. Product Marketing Director, Allison Castelot, shows us the demo ...

Hi Everyone, I am looking for a way to connect external 3rdparty knowledgebase into Genesys cloud. I know Genesys provide integration to ServiceNow,Salesforce & Sharepoint only. Does anyone have some ideas or knowledge that they could share on what my ...

Thank you! ------------------------------ Dennis Varughese na ------------------------------

Hello Laura, You should be able to find more info by reading the Download Genesys Cloud agent data for Decisions article in the Resource Center. It goes over how you can extract data from Genesys Cloud to import into Decision. It also includes a list ...

Great new feature. ------------------------------ David Betoni Principal PS Consultant ------------------------------

Complementing Cameron's answer, here is the link to the documentation should you need to present to your client the information that Consult does not have transcription https://help.genesys.cloud/articles/record-acd-agent-consult-calls/ ...