Genesys Cloud - Main

Have you ever wished you could set the duration of your chat to better service your customers? The Genesys Q&A Show has got you covered with a new feature to customize Async Messaging. We've got a great deck presentation, demo, and Q&A with three product ...

Hi Arthur Pereira Reinoldes, I used a similar approach to what you suggested. I separated the day, month, and year, converted them properly, and then combined them into a single variable. After that, I tested it, and it worked as expected. Thank you ...

Hi Nicole, One thing that helped in our case was increasing the dimensions of the embedded Web Messaging window. This improved the overall experience, as more content was visible without excessive scrolling. It didn't change the actual scroll position ...

Hello Glenda Kingston , For me, both have their place depending on the use case. I typically start with native Genesys dashboards and reporting for operational visibility and day-to-day management, as they're easy to access and maintain. That said, ...

Hi Cameron, that's what we thought, but good to have it confirmed. Keen to understand if others are experiencing the same issue? ------------------------------ David Halliday ------------------------------

Hi, At first, you create the Operating Schedules Menu>Orquetration>Routing>Operating Schedules Fulfill name, organization, open time, frequence (daily,Weekly....) In the flow select the Evaluate Schedule function Toolbox>Logical>Evaluate Schedule ...