Genesys Cloud - Main

Wow! Do we have an amazing Genesys Cloud Q&A Show for you. We sit down with @George Ganahl , a Genesys Cloud veteran and guru, who walks us through how AI touches every step of the customer journey from Genesys Predictive Engagement, to CoPilot, to Speech ...

When we talk about automation in Genesys Cloud, it is easy to jump straight to "let's build a virtual agent." But before you begin, I think the better question is: What type of experience are we trying to automate? In Genesys Cloud, there ...

Hi, Is there a way to change the Messenger language without loading the page by passing a parameter in the deployment script or using a command/custom attributes? Right now, the messenger uses the browser preferred language (not the site language) ...

I believe @Daniel Rectenwald is correct but also that routing > email > view permission should work. I have followed up with the documentation team and product manager to get confirmation and the resource center updated ------------------------------ ...

21/08/2026 ------------------------------ Chinwe Uzoma Senior Business Operations Specialist ------------------------------

Hi Levi, From what I can tell, I don't believe there's a native way to see which phone or remote station an agent selected for a previous session. If the issue is current, you may be able to check Admin > Telephony > Phone Management to see ...