Genesys Cloud - Main

Have you ever wished you could set the duration of your chat to better service your customers? The Genesys Q&A Show has got you covered with a new feature to customize Async Messaging. We've got a great deck presentation, demo, and Q&A with three product ...

Hi Amit, One additional point I found in the Genesys FAQ: besides Queue permission conditions, Genesys also supports Work Team permission conditions for restricting recording access. So if each supervisor's agents belong to a dedicated Work ...

Hi All, I am working on a PoC involving Genesys Cloud Open Messagining, I am following the instructions mentioned on the Genesys Documentation ( Get Started With Open Messaging ) I have configured webhook URL which will route the request to my ...

Hi Muhammed, Based on the current Genesys Cloud CX capabilities, there is no native option to remove the Decline button while keeping only Answer in the standard web agent interface. Incoming call notifications are designed to include both options ...

Hi @Gunter Fischborn , see https://help.genesys.cloud/articles/desktop-app-version-releases-coming-soon/ The fix is under " Fixed possible crash when download attachments " ------------------------------ Roman Fokin Sr. Software Engineer --------- ...

Hi Melissa, There doesn't appear to be a full end-to-end example at the moment: These appear to be the key documents currently and the Best Practices page does have an example: Conversation Schemas Overview – Explains the concepts of Conversation ...