Genesys Cloud - Main

On this new, refreshed season of the Genesys Cloud Q&A Show, we invite experts George Ganahl and Maxim Tsvetov answer questions in the Genesys online community. In this new season, you can expect shorter episodes, tips and demos from our experts, and ...

From experience Position In Queue is better only play once especially if other interaction with higher priority are entering the queue. Have you thought of using threshold for Estimated Wait Time. Like if EWT below 5 minutes then play message X if between ...

Hello Subhajit, Have you checked the Flow Execution history of that flow to see why it defaulted to that path? ------------------------------ Jason Kleitz Online Community Manager/Moderator ------------------------------

Hey Daniel, That's a good question. Have you reached out to Product Support to take a look at why the system is not detecting silence? ------------------------------ Jason Kleitz Online Community Manager/Moderator ------------------------------

Hello, Gregory. One option would be to perform this query through the API. In this case, you could use the /api/v2/analytics/conversations/aggregates/query endpoint and set the granularity to PT30M . An example of the request body would be: { ...

Thx so much Stephan! ------------------------------ Tim Strong Bear Telecom Engineer ------------------------------