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Stopped RM/MCP are being targeted during a call for treatment

  • 1.  Stopped RM/MCP are being targeted during a call for treatment

    Posted 03-08-2019 11:14
    Hi Team,

    Did anyone have the issue when a stopped or inactive RM or MCP are being targeted for call treatment?How can I avoid this situation without removing the RMs and MCPs from the SIP server for distribution.

    Is there any option that can handle this situation automatically?

    Thanks
    Niharika
    #Self-Service

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    Niharika Chennamadhav
    Global Technology Solutions, LLC
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