Genesys Engage on-premises

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  • 1.  WDE Voicemail - Keypad missing (sometimes)

    Posted 09-03-2018 17:25
    Hello,

    I have agents who are sometimes unable to enter their voicemail password because the keypad is missing. Has this been seen, reported and or solved in the past?

    Thanks,
    James.


  • 2.  RE: WDE Voicemail - Keypad missing (sometimes)

    Posted 09-04-2018 08:29
    • Assuming that the CAn Use DTMF Role has been assigned?
    • Is this occurring when calling any other IVR service?
    • Is the call actually shown as answered and not engaging?  I remember something similar for an internal ivr service a long time ago and the call wasn't actually showing as answered on the RP for some reason.

    Anyway, using WDE 8.5.116.12 here and I'm not aware of us having any reported issues in this scenario....

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    Jason Mclennan
    Commonwealth Bank of Australia
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    Original Message


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