Genesys Engage on-premises

 View Only

Discussion Thread View

  • 1.  GMS Locate me

    Posted 09-25-2018 08:13
    Hi All,

    Do anyone have a case study / document / API samples to start with using Genesys GMS Locate me or Alert me feature .

    Basically I would like to explore below features of GMS

    * Locate Me: Location and GPS provide the customer's location to help agents assist with customer service decisions.

    * Alert Me: Proactively notifies the customer of the relevant service updates within the mobile application by SMS or automated voice call.




    ------------------------------
    Chetan Rawal

    ------------------------------


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources