Hello Ali,
Creating new roles are free. You will get charged for the highest licence applied to a user that logs in for that month.
For instance, if you added PureCloud 3 licence to the new role, then it will be charged accordingly if a person assigned that role logs in during the billing cycle.
Hope this helps.
Thank you!
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RC Cantiller
Global Digital Team, Customer Success
Genesys
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Original Message:
Sent: 10-11-2018 07:32
From: Ali Aljohani
Subject: New Role - Inbound Only
Hello Everyone,
I just would like to make sure that when I create a new role with the same license limit I have, this will not cost the organization.
Since the customer want to have agents who can only have inbound calls with outbound calls.
Best Regards,
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Ali Aljohani
Jathwa Technology Solutions
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