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  • 1.  Which handler is triggered on Keywork recognition?

    Posted 03-21-2018 07:51
    Hello, I have a set of keywords defined in the Interaction Administrator - for a workgroup. In the ICBM I can see the Keyword are being recognized for the calls coming in for the defined Workgroup. Now, for each time a keyword is recognized, I have to build a handler with some custom functionality. Do we know which System Handler will be triggered when the Analyzer recognizes a keyword on the call, so that I can add my custom handler there? Thanks in advance, Shilpa


  • 2.  RE: Which handler is triggered on Keywork recognition?

    Posted 03-21-2018 12:25
    There is a custom entry point in System_KeywordSpotted that calls CustomKeyWordSpotted.


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