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Transferring the interaction before answer

  • 1.  Transferring the interaction before answer

    Posted 09-18-2018 11:12
    Hello PureConnect Engineers,

    One of our customers want to disable transfer function before answering the call and make it available after answering which mean to enforce the agent to answer the call and not transfer it 

    Anyone have a solution for this <g class="gr_ gr_192 gr-alert gr_gramm gr_inline_cards gr_run_anim Style multiReplace" id="192" data-gr-id="192"><g class="gr_ gr_191 gr-alert gr_gramm gr_inline_cards gr_run_anim Punctuation only-ins replaceWithoutSep" id="191" data-gr-id="191">please</g> ?</g>

    Regards


    ------------------------------
    Mahmoud Kamal
    IST Integration Services And Technologies Co.
    ------------------------------


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