We have chat up and working and has been for a few months. Suddenly we started seeing that 25% of the time the CIC server is not receiving the Eic_Custom Info attribute from the Chat server and i have some question on the Chat JavaScripts that run on the chat server.

I have reviewed the IP and Notifier logs and verified that the Eic_customeinfo field is blank from the webserver. Are there any other logs i should be looking at? Anybody have experiance with an issue like this

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Scott Williams
Missouri Higher Education Loan Authority
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You should look at how customInfo is defined in your chat index file.  If you are just parsing something appended to the chat URL to derive customInfo you may to want to look at the IIS logs on your chat webserver to see what URLs are being received and try to match them up to your interactions with no Eic_CustomInfo.

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Aaron Lael
State of Utah
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Original Message:
Sent: 06-22-2018 17:35
From: Scott Williams
Subject: Eic_Custom Info - Chat

We have chat up and working and has been for a few months. Suddenly we started seeing that 25% of the time the CIC server is not receiving the Eic_Custom Info attribute from the Chat server and i have some question on the Chat JavaScripts that run on the chat server.

I have reviewed the IP and Notifier logs and verified that the Eic_customeinfo field is blank from the webserver. Are there any other logs i should be looking at? Anybody have experiance with an issue like this

------------------------------
Scott Williams
Missouri Higher Education Loan Authority
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Thank you Aaron, when we start chat again i will pull those logs.

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Scott Williams
Missouri Higher Education Loan Authority
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Original Message:
Sent: 06-27-2018 16:34
From: Aaron Lael
Subject: Eic_Custom Info - Chat

You should look at how customInfo is defined in your chat index file.  If you are just parsing something appended to the chat URL to derive customInfo you may to want to look at the IIS logs on your chat webserver to see what URLs are being received and try to match them up to your interactions with no Eic_CustomInfo.

------------------------------
Aaron Lael
State of Utah

Original Message:
Sent: 06-22-2018 17:35
From: Scott Williams
Subject: Eic_Custom Info - Chat

We have chat up and working and has been for a few months. Suddenly we started seeing that 25% of the time the CIC server is not receiving the Eic_Custom Info attribute from the Chat server and i have some question on the Chat JavaScripts that run on the chat server.

I have reviewed the IP and Notifier logs and verified that the Eic_customeinfo field is blank from the webserver. Are there any other logs i should be looking at? Anybody have experiance with an issue like this

------------------------------
Scott Williams
Missouri Higher Education Loan Authority
------------------------------