Hi,

I'm a french user and in our business, we recently implement Callback with GMS platform.

Before, we use "asynchronous callback" et have reports in Interactiv Insight on Integrated(requested?) callback by Date/Hour .

How to have the same report with GMS? My internal support says it's not possible anymore to follow this in Insight because insight use SQL query and GMS use Web (html or xml i don't remenber) query....

This KPI is important for us to analyse and adapt planification agent.

Can you give me some information how to do same as before?

thank's and sorry for English :-)

------------------------------
Jonathan R
------------------------------

Hey Jonathan ,

Check out here: GMS Callback Reporting
Looks like GI2 does indeed include some reports.  We dont use them, but do use GIM and RAA to report on these.
Reagrds,
Jason

------------------------------
Jason McLennan
Commonwealth Bank of Australia
------------------------------

Original Message:
Sent: 05-19-2018 07:43
From: Cedric Roman
Subject: [GMS] - Callback Report

Hi,

I'm a french user and in our business, we recently implement Callback with GMS platform.

Before, we use "asynchronous callback" et have reports in Interactiv Insight on Integrated(requested?) callback by Date/Hour .

How to have the same report with GMS? My internal support says it's not possible anymore to follow this in Insight because insight use SQL query and GMS use Web (html or xml i don't remenber) query....

This KPI is important for us to analyse and adapt planification agent.

Can you give me some information how to do same as before?

thank's and sorry for English :-)

------------------------------
Jonathan R
------------------------------

Hi,

Thanks for your answer.

Actually, we don't use RAA for reports so i think the limitation is here... :-(

I see if and how we can implement this service in our IT environment.

Regards.

------------------------------
Cedric Roman
Bouygues Telecom
------------------------------

Original Message:
Sent: 05-21-2018 20:23
From: Jason McLennan
Subject: [GMS] - Callback Report

Hey Jonathan ,

Check out here: GMS Callback Reporting
Looks like GI2 does indeed include some reports.  We dont use them, but do use GIM and RAA to report on these.
Reagrds,
Jason

------------------------------
Jason McLennan
Commonwealth Bank of Australia

Original Message:
Sent: 05-19-2018 07:43
From: Cedric Roman
Subject: [GMS] - Callback Report

Hi,

I'm a french user and in our business, we recently implement Callback with GMS platform.

Before, we use "asynchronous callback" et have reports in Interactiv Insight on Integrated(requested?) callback by Date/Hour .

How to have the same report with GMS? My internal support says it's not possible anymore to follow this in Insight because insight use SQL query and GMS use Web (html or xml i don't remenber) query....

This KPI is important for us to analyse and adapt planification agent.

Can you give me some information how to do same as before?

thank's and sorry for English :-)

------------------------------
Jonathan R
------------------------------

RAA is required for Interactive Insights (GI2) to work, so if your using Interactive Insights, you have RAA.  Now if you have the right version of everything, that's a different question :)
Minimu versions of everything required are here: Calbback Reporting

------------------------------
Jason McLennan
Commonwealth Bank of Australia
------------------------------

Original Message:
Sent: 06-13-2018 12:59
From: Cedric Roman
Subject: [GMS] - Callback Report

Hi,

Thanks for your answer.

Actually, we don't use RAA for reports so i think the limitation is here... :-(

I see if and how we can implement this service in our IT environment.

Regards.

------------------------------
Cedric Roman
Bouygues Telecom

Original Message:
Sent: 05-21-2018 20:23
From: Jason McLennan
Subject: [GMS] - Callback Report

Hey Jonathan ,

Check out here: GMS Callback Reporting
Looks like GI2 does indeed include some reports.  We dont use them, but do use GIM and RAA to report on these.
Reagrds,
Jason

------------------------------
Jason McLennan
Commonwealth Bank of Australia

Original Message:
Sent: 05-19-2018 07:43
From: Cedric Roman
Subject: [GMS] - Callback Report

Hi,

I'm a french user and in our business, we recently implement Callback with GMS platform.

Before, we use "asynchronous callback" et have reports in Interactiv Insight on Integrated(requested?) callback by Date/Hour .

How to have the same report with GMS? My internal support says it's not possible anymore to follow this in Insight because insight use SQL query and GMS use Web (html or xml i don't remenber) query....

This KPI is important for us to analyse and adapt planification agent.

Can you give me some information how to do same as before?

thank's and sorry for English :-)

------------------------------
Jonathan R
------------------------------