Workforce Engagement Management

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2 days ago
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8 days ago
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85% of surveyed stated that “The greatest challenge to managing quality is caused by not having sufficient time to analyze and use data”
– Contact Babel - The Inner Circle Guide to ...

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14 days ago
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May 2021




 


Hey Community Members!


May has come and gone; and as we enter summer, we wanted to take a look back. Starting this month, we will be sharing with you a ...

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one month ago
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3 months ago
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Hello, Community members


Last month we release Topic manager and Topic spotting feature for Speech and Text Analytics, today we want to share 4 quick guides to get you started, ...

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4 months ago
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Hi,

today saw that highly anticipated release of the Genesys Cloud Coaching Integration with Workforce Management.

AI-enabled coaching scheduling streamlines the coaching process ...

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7 months ago
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Quality administrators, evaluators, or supervisors can now add an interaction to an existing coaching appointment for anyone involved in the interaction. This ability eliminates the ...

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10 months ago
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On August 19, 2020 we released the new voice transcription feature in Genesys Cloud.

Voice transcription transcribes voice interactions (that is, audio) into text that is stored ...

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one year ago
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Hi, 

On May 27 we release the first of part of our Genesys Cloud Coaching feature. This enables Quality Manager/Supervisors to create Coaching Appointment with Agents to help bridge ...

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one year ago
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This video describes how to add an activity to an agent or a group of agents at one time.  The Activity can be entered in at a specific time or the scheduler can provide a list of optimized ...

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