Genesys Cloud Roadmap Webinar for Customers and Partners

Join our Product Management team as we provide an update on the features that we’re currently working on and the features we plan to work on going forward. As a reminder, this is a deep dive into a few key product areas and does not cover the complete Genesys Cloud roadmap. You can access the live product roadmap in Aha! to see what PMs are working on in real time and when we anticipate delivering features of special interest to you. Deep Dive Topics: Aha idea to feature development process Work Automation Agent CoPilot Journey Management Date and Time for Event: We have two sessions available for customers and partners on April 24 at 9 AM EST, and 7 PM EST. Both sessions will cover the same content, please select the time that works best for you and register with the corresponding link below: Link to Register for First Session (9am EST) : https://genesys.zoom.us/webinar/register/8417042980937/WN_IPPdRZJBR9OOnvwaF73MYw Link to Register for PM Session (7pm EST): https://genesys.zoom.us/webinar/register/5617042979376/WN_ruJMtDGgQjWQVO7gnBi-ow #Unsure/Other

See Genesys in Action - No fluff. No frills. Just a live demo

Join us for a live demo of the Genesys Cloud™️ platform to see how it can help you reach your goals. In these interactive sessions, see how Genesys Cloud can: Handle omnichannel engagements across self-service, bots and agents to pass context, understanding and real-time knowledge. Easily differentiate and adapt with open APIs, a robust app marketplace, templates and blueprints , and integration methods for your critical CX technologies. Empower employees with smart solutions to reach peak performance, automate for better outcomes with predictive engagement, predictive routing and conversational AI. 25th April – Demo Webinar – Giving YOUR Agents superpowers, with Genesys AI Powered Agent Assistance In today’s dynamic business landscape, harnessing the power of artificial intelligence is paramount for staying ahead and increasing efficiency and productivity. Join us as we delve into the challenges and opportunities of AI-powered agent assistance – all with the aim of best supporting your advisors in assisting end customers with their ever-increasing complex, and often emotive, enquiries and issues. In this session, see how Genesys Cloud can: Support YOUR employees in delivering overall better experiences for YOUR end customers, overall increasing customer satisfaction Leverage AI to deliver contextual support at the right moment in time Provide automation to deliver greater efficiency, and more rewarding experiences for YOUR employees, thus enhancing agent productivity, wellbeing and reduce training and employee churn. Date: 25th April 2024 – 11AM BST/12PM CET Theme: Giving your Agents superpowers, with Genesys AI Powered Agent Assistance #Other/NotSure