Hi Ivan, I have a similar scenario where I am trying to use default IVR profile to route calls for all LOBs but for 1 LOB there is a requirement to not to use beep so created a new IVR profile and trying to route only this LOB through a new IVR profile ...

Hey everyone! The newest episode of the Genesys Cloud Community Q&A Show provides a great overview of SMS and covers some FAQs that everyone can benefit from. We are including the video and a text of the questions/answers. SMS (texting) regulations ...

------------------------------ Aruna Devi Gyanmotay The Capital Group Companies, Inc. ------------------------------

Hello Nuttapong, What is your IP Profile setting for the provider side under Media for Broken Connection Mode? The default is typically set to disconnect so when the SBC believes RTP is not communicating, it will disconnect the call. You can set ...

Hi It looks from the provided graph that the call was established and RTP packets were distributed and dropping happened after some time. Did you check also networking ( VLANs ) between the both IPs from trace ? Were you able to play an audio from the ...