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Marcus Schweiger is our featured Instructor of the Month for November!
Marcus has been with Genesys since 2013. He has been training since 2010 at his former workplace, Siemens.
Marcus currently teaches Genesys Cloud and Genesys Engage courses. His specialization is Routing. He has spent a lot of time in the Professional Services area and to build routing was his favorite. Marcus has two favorite Genesys classes he likes to teach: Genesys Voice Platform and Genesys Cloud Architect. Below is the list of all classes he teaches to date:
Genesys Engage: Framework Routing and Reporting Administration, Foundations & Operations; EServices Administration & Foundations; Intelligent Automation; Voice Platform; Quality Management-Use; and CIV Certification Prep
Genesys Cloud: Implementation, Contact Center Administration, Reporting and Analytics, GCP Certification Prep; and Architect
Marcus loves to be outdoors. His favorite hobby is Mountain biking and staying outside with his camper van. His favorite vacation spot is Italy. The people are very nice, good food and all kinds of landscape, plus it is very near to Germany.
Marcus teaches from Munich, Germany. He grew up there and the lifestyle is relaxed. Munich has a lot of nice places to visit and mountains for mountain biking. He is near Austria, Italy, Switzerland, and other countries from where he lives.
Let us know if you've enjoyed classes with Marcus or have a memory that stands out!
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.