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Jim Fox is our featured Instructor of the Month for December!
Jim has been with Genesys over 7.5 years as an instructor and had previously taught for 2 years at Avaya. The majority of his time in the industry has been in a technical support role for telecommunications and contact center technologies. He also helped run an organization of Partners of Nortel (Distributor Alliance Council) to improve what Nortel did to help the partners to be better able to deliver the contact center solutions customers were wanting. This included setting up knowledge transfer and educational opportunities for partners. These experiences made for an easy transition to delivering training.
Jim currently teaches Engage Premise courses; Framework 8.5 Routing and Reporting Foundation, Framework 8.5 Routing and Reporting Operations, Framework 8.5 Routing and Reporting Administration, eServices 8.5 Foundation, SIP Basics, SIP CORE, eServices 8.5 Administration, CIM Troubleshooting, Composer for Routing Development, Composer Multimedia 9.0 For eServices, Genesys Voice Platform 8.5 Foundation, Genesys Voice Platform 8.5 Deployment, Genesys Interaction Recording 8.5 Foundation, Genesys Interaction Recording 8.5 Deployment, Intelligent Automation-Development, Intelligent Automation-Administration, Intelligent Automation-Advanced.
Engage Cloud courses; Using Engage Cloud, Designer for Developers 8.5, Using Agent Desktop 8.5.
Jim's favorite classes to teach are any of the courses that deal with routing interactions. Incorporating the business processes and rules into the technology for customers which helps them improve how they work with their customers.
Jim's hobbies are taking care of his 2 dogs and 3 horses. He has an Irish Setter and St Bernard. The horses are 2 Tennessee Walkers and a mixed Peruvian Pony-Shetlend Pony-Welsh Pony-Other.
Jim's favorite vacation spots are in Western and Northern Wisconsin. These are great places to relax and enjoy what nature has to offer; land, sun, water and change of seasons.
Jim lives in Muskego, Wisconsin which is a suburb of Milwaukee He has been a full-time teleworker sense 1999 through a half dozen different job roles. The area is very comfortable to live in, people are very friendly and easy to get out and enjoy nature in many wonderful areas of Wisconsin.
Let us know if you've enjoyed classes with Jim or have a memory that stands out!
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.