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Q: Can we monitor the SLA @120s or 180s in Pulse?It is possible by adding a TimeRange in Reporting StatServer Application Options: Range0-120 = 0-120Then you could use that Time Range in a Queue/RoutingPoint Pulse Template. Service Level Statistics.
Q: Is it possible to differentiate the agent status using filters such as VoiceCall and Email_Media filters to differentiate the agent status between the two channels?That is possible with a predefined Media Type Filter.Q: What is the core difference between Notification Mode types of a statistic and what can be its use cases?The Notification Mode determines when Stat Server sends updated statistical values to PulseHere is the link to the online documentation: https://docs.genesys.com/Documentation/EZP/latest/User/RTRStatProperties
The two Pulse Notification Mode are
Q: What happens if No TimeProfile is specified in a Metric/Statistic?In that case, the Default TimeProfile applies, which is Growing and reset at Midnight.Q: Can Statistics be grouped?It's possible to create a DN-Group object in GAX. For example group of Virtual Queues or Group of RoutingPoints.In Pulse, you can then report on the DN-Group object to get summarized statistics.
Kind regards, Reinhard BeckEducation Consultant, Genesys Beyond
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