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Brian Brown is our featured Instructor of the Month for October!
Brian has been with Genesys for almost 3 years and has been training for the last 8 years. He was previously employed for 5 years with Interactive Intelligence which Genesys acquired. Brian did a lot of traveling for the department prior to the pandemic. He currently holds a VISA to travel to Saudi Arabia for training. He also travels to the UK, Germany & Dubai to deliver training.
Brian currently teaches Pure Connect, Genesys Cloud and Genesys Engage classes. His specialization is WFM. His favorite class to teach is Architect/WFM. Although this is his favorite, he teaches many different ones. Below is a list of all the courses he actively teaches:
Pure Connect: Admin, Call Flows, Dialer, Optimizer, Config & support, ICCE, ICCS
Genesys Cloud: Admin, Implementation, Reporting & Analytics, WFM, Quality management, Architect, Certification prep
Genesys Engage: WFM(WIP)
Brian's favorite vacation spot is Las Vegas because he loves to gamble! He currently lives and teaches out of California in the US. He is very partial to the weather in California because it allows for many outdoor activities that he enjoys doing.
Let us know if you've enjoyed classes with Brian or have a memory that stands out!
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.