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Genesys Knowledge Network - New Features

  • 1.  Genesys Knowledge Network - New Features

    Posted 12-11-2018 08:17
    Edited by Matt Lawson 01-02-2019 16:21

    Our team wanted to share the news of a handful of new Genesys Knowledge Network features that are now live… 

    • We enabled a Sign In drop-down feature. Now customers and partners can sign in without jumping to a separate sign in page. 
    • PureConnect's unified search is live! From a single search field, customers, partners, and employees can now search across PureConnect's documentation, community, and blog.
    • Google Translate is enabled! Our users can now read GKN content in their language of preference. 


    • There's a new Featured Training card available on the PureEngage dashboard. As new PureEngage courses are updated/released, we will call attention to the latest here.

    Feel free to add or up-vote any ideas related to the Genesys Knowledge Network here and send any GKN-related questions to:

    Thank you!


    Matt Lawson
    Genesys - Employees
    Online Community Manager