We at our contact center business, many people are using customer experience and customer service interchangeable but looking closer, there is a big difference - I wrote a blog on the topic. What is your take - I love to hear your thoughts? Where do think the similarity and the differences? 

The Difference Between Customer Service and Customer Experience | Genesys

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The Difference Between Customer Service and Customer Experience | Genesys Many businesses design their processes around the idea that "all things customer" are solved or created in customer service. This lingering misperception of customer engagement is an outdated way of thinking, and it's one of the reasons why efforts to improve the overall customer experience fall flat. View this on Genesys >

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Musa Hanhan
Genesys
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