What tools and methodology are you using to design your contact center experience? Have you thought about looking at Service Design methodologies? Here is a link with my interview with one of the gurus one Service Design.
Take the Service Design Challenge: Q&A with Marc Stickdorn | Genesys
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| Take the Service Design Challenge: Q&A with Marc Stickdorn | Genesys |
| In customer experience, experts will tell you that the North Star is to deliberately deliver services to meet customer expectations and delight them along the journey. Sounds simple enough. But when companies begin to explore customer experience transformations, it can become daunting. |
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What is your take - I love to hear your thoughts? Do you hire designers to help you design a new experience?
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Musa Hanhan
Genesys - Employees
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