Genesys Casual

Discussion Thread View

Agents providing feedback to supervisors on interactions

  • 1.  Agents providing feedback to supervisors on interactions

    GENESYS
    Posted 05-12-2020 09:14
    Reposting here on the good suggestion of @Robert Wakefield-Carl!

    Hello! We're looking for some insights on how agents provide feedback to their managers / supervisors after interactions.


    We're hoping to interview a handful of agents and supervisors for about 20-30 minutes.

    If you might have some agents or supervisors who'd be interested,I'd love to speak with them. My direct email is leor.grebler@genesys.com. (I'm a product manager on the WEM team, looking after how we integrate AI-based predictions into our offerings.)

    #Contactcenteragents
    #Ideasandfeedback
    #Interactions
    #Contactcentermanagers

    ​​​
    #QualityManagement
    #Roadmap/NewFeatures
    #GCAP
    #GenesysUserGroup
    #IndustryTopic
    #SuccessStories

    ------------------------------
    Leor Grebler
    Genesys - Employees
    ------------------------------