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Agents providing feedback to supervisors on interactions
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Agents providing feedback to supervisors on interactions
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GENESYS
Leor Grebler
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Posted 05-12-2020 09:14
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Reposting here on the good suggestion of
@Robert Wakefield-Carl
!
Hello! We're looking for some insights on how agents provide feedback to their managers / supervisors after interactions.
We're hoping to interview a handful of agents and supervisors for about 20-30 minutes.
If you might have some agents or supervisors who'd be interested,I'd love to speak with them.
My direct email is
leor.grebler@genesys.com
.
(I'm a product manager on the WEM team, looking after how we integrate AI-based predictions into our offerings.)
#Contactcenteragents
#Ideasandfeedback
#Interactions
#Contactcentermanagers
#QualityManagement
#Roadmap/NewFeatures
#GCAP
#GenesysUserGroup
#IndustryTopic
#SuccessStories
------------------------------
Leor Grebler
Genesys - Employees
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