A place to ask questions, connect with others, and stay in the know
Hi Jim,Thanks for the response on this - sorry for the slow reply took me a while to find the post and come back to it.
Your response is as I feared, and a large piece of work to acheive, but logically makes sense as the best way to perform this function. Based on what you've said, best practise is that the middleware component would continue the polling the nexus interaciton server, keeping the interaction "live" until routed to an agent, and it would store the messages in a queue for retrieval when the client device is seen again?
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.