Genesys Multicloud CX

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Screen Recording of Digital and Backoffice interactions

  • 1.  Screen Recording of Digital and Backoffice interactions

    Posted 01-05-2022 10:49
    We want to do Screen recording for Backoffice interaction such as
    IWD
    CHAT
    EMAIL
    SOCIAL
     does anyone know what products might be able to help us? ie we are currently using Genesys Recording but it does not support back office/digital  interaction.
    can someone help please

    thanks
    ALi
    #DigitalChannels
    #QualityManagement

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    Ali Karachiwala
    ENMAX Corp.
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