Genesys Multicloud CX

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  • 1.  Agent are not receiving chat using Chat API Version 2

    Posted 06-09-2021 12:48
    Edited by Swapnil Rajput 06-09-2021 12:58

    Hello there,

    We are trying to implement Chat APIs for our mobile application. we are using the documentation from
    https://docs.genesys.com/Documentation/GMS/8.5.2/API/ChatAPIv2

    However, we are not seeing the chats notifications coming to an agent in agent workspace when we call request chat/refresh/send APIs.

    We checked the agent has required skills to receive that because for the same user and same agent we can receive the chat from widget that is already implemented on our Portal side. We are now working with APIs for our mobile app.

    Please let us know if you have any thoughts. Let me know if you need additional info.

    Thank you!


    #Implementation

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    Swapnil Rajput
    Blue Cross Blue Shield of Tennessee
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  • 2.  RE: Agent are not receiving chat using Chat API Version 2

    Posted 06-10-2021 11:45
    Please disregard this post, Unable to delete it.

    This issue is solved.

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    Swapnil Rajput
    Blue Cross Blue Shield of Tennessee
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